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자라 모텔 여행 후기

2 out of 5
자라 모텔
2000 Niagara Falls Blvd, Tonawanda, NY

이용 후기

6.2
평점 10 - 훌륭해요. 339개 이용 후기 중 37개" "
평점 8 - 좋아요. 339개 이용 후기 중 103개" "
평점 6 - 괜찮아요. 339개 이용 후기 중 87개" "
평점 4 - 별로예요. 339개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 339개 이용 후기 중 60개" "

6.4/10

청결 상태

6.4/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

4/10 - 별로예요

Patrice

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotels.com should be ashamed
Hotels.com should be ashamed to be affiliated with this “No-Tell Hotel”. Sleep was next to impossible due to the 1/2 hour sessions going on in the rooms next door. Like clockwork from roughly 7pm till 6am there were different cars pulling up and men entering the room of what looked to be a MAYBE 18yr old girl. Then the constant fights heard outside over money from these upstanding individuals… The room itself had zero working heat…but there was Air conditioning…on a 28° night. The floor was cracked, walls were un finished, bathroom wall had blood splatter on it. This is one hotel I’d stay FAR AWAY from.
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Christian 님, Buffalo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

Jesse

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only 1 key card worked, roaches inside, TV didn't work, inside was not nice at all. They mentioned getting a day free, but have yet to credit my account.
2021년 12월에 2박 숙박함

2/10 - 너무 별로예요

Tiffany

연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They was rude racist and they had roaches
2021년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 30일
Dear Tiffany, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team General Manager Econo Lodge Tonawanda

2/10 - 너무 별로예요

MUSARRAT 님, EAST ELMHURST

2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Gordon

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My TV didn't work the 2 days I've been hehe toilets backed up
2021년 10월에 1박 숙박함
답변 제공: Divaya 님, 2021년 10월 24일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Subrata

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Subrata, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

6/10 - 괜찮아요

Iyshia

좋아요: 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Iyshia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They had a decent free breakfast bar with excellent coffee, fresh milk, cereal, bananas, Canadian white bread for toast & SMUCKERS Jelly! I didn't think the outside door to the 2nd floor stairway should be open to anyone with no key required. As was described in an earlier review that we read, the tv in our room could not watched without waiting for the night manager to come to the room to fiddle with it.
2021년 9월에 2박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

8/10 - 좋아요

Abdullah 님, Bronx

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable and decent. Recommended.
2021년 9월에 1박 숙박함
답변 제공: Divaya patel 님, 2021년 10월 24일
Dear Abdullah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Dawood

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
AC was noisy
2021년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Dawood, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management team

10/10 - 훌륭해요

ZORAN 님, GLENDALE

좋아요: 직원 및 서비스, 편의 시설/서비스
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Lin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
都不错
2021년 8월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Lin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

4/10 - 별로예요

Umut Yigit

2021년 8월에 1박 숙박함

6/10 - 괜찮아요

Jose

가족 여행
Sorry I cancel my trip duo to the
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Kaitlyn

2021년 8월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Kaitlyn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management team

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
The bath towels did not look clean
2021년 7월에 3박 숙박함

10/10 - 훌륭해요

Kim

2021년 7월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not impressed
Unprofessional staff, dark no lights at night
2021년 7월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Anonymous, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lighting in room was too bright. Dimmer lighting would be nice
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible place. Dirty rooms. Nothing lime to the pictures they have on Expedia. Pictures show phone in the rooms, clean and towels of each size, etc and there was none of that in the room. Only two towels for shower in the room. Dirty floors, dirty bathroom, a lot of broken walls in the room. Insects inside the room. The fire/smoke detector was broken and hanging out from the ceiling. I will never go back to this place. Way to expensive for what they have (nothing).
2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have been to Niagara falls very recently and stayed one night here at Econo Lodge,everything was so good and well maintained except the cigarette smell in the room. it was terrible as if
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2021년 7월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Anonoymous, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Management team

2/10 - 너무 별로예요

Donnie

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Donnie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management team

2/10 - 너무 별로예요

Crista

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here!!!
I had a horrible experience here. First, the room was dirty, smelled gross! AC is huge and very noisy. The the cable wouldn’t work. Tried to get help but the people that work there I couldn’t understand. Very heavy accents. Asked for a different room and they said no. It was the hdmi cable that was making the cable not work so I would have to get up and unplug and plug it back in every time I changed channels. When I went to shower the next morning, I didn’t have any bath towels! That’s when I found someone’s used bath towel hanging on my bathroom door. I was so irate!! I left and later that day checked my credit card statement and they charged me TWICE! Can’t go talk to them because they can’t be understood so had to call my credit card company. I’ve stayed in MANY motels over the last 1.5 years and this one is the absolute worst! Will NEVER stay again!
2021년 7월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Crista, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management team

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Do not recommend garbage everywhere Room are ok but noises from plumbing all night
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Door broken, I had to wait until they opened the door for us, microwave non working, tv remote non working, curtains broken. It was the worse! Never again, and for what I paid for!
2021년 6월에 1박 숙박함

2/10 - 너무 별로예요

Terri

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We did not stay...hotel looked completely unsafe! Hotel employees standing & smoking in room doorways...additional employees hanging around car parked in middle of very small parking lot...never attempted to move....don't stay here!
2021년 6월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Terri, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team

2/10 - 너무 별로예요

Joel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TERRIBLE place
This was the worse hotel I have ever seen! I cannot believe they are allowed to operate like they do. My 83 yr. old mother had to be moved to 4 different rooms. All of which were terrible. None of the 5 rooms we looked at has functioning curtains, fridges didn’t work, rooms were extremely dirty, and the TV in my room did not work at all. DO NOT STAY HERE!
2021년 6월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Joel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Stay here often, always pleased !!!
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

Carlton

출장 여행
별로예요: 직원 및 서비스
Early check in no
Manager wasn’t to friendly cause I ask for a early check in
2021년 6월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Carlton, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pathetic is the word.. sheets are not new.. room is dirty.. no hot water.. also no break fast included.. Very bad.. try to avoid.
2021년 5월에 1박 숙박함

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Patrick, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, the staff was nice and a quick check in.
2021년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful and kind front desk and staff employees/management.
2020년 11월에 1박 숙박함

4/10 - 별로예요

Gwenda

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad idea
The tv didn’t work, the sheets were not clean found hairs, blanket spots and holes.
2020년 9월에 2박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Gwenda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team

6/10 - 괜찮아요

Paul

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First thing you see pulling into the hotel is a rat trap, personal was friendly, room was dirty, latch had been broken, curtains were broke, dirty towels hanging from the bathroom door.
2020년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

8/10 - 좋아요

실제 이용하신 고객

2020년 7월에 2박 숙박함

2/10 - 너무 별로예요

Jason 님, North Tonawanda

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing about this property to like. This room was disgusting, dirt all over the floor, dead insects near the heating unit and evidence of pests in the room. There were droppings in different areas and the room it self was not secure as there was no lock other than the door itself. This hotel is disgusting and should be closed. Expedia would do themselves well to remove any affiliation, recommendations or anything to do with econolodge and this hotel from their site.
2020년 3월에 2박 숙박함

8/10 - 좋아요

Aleh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Aleh, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

6/10 - 괜찮아요

rose

출장 여행
Poor
The room was cold and drafty the curtain at the shower need a liner the water went all over the floor nothing to wipe your feet on when you come in the room when I went to ck in no one spoke English the man behind the counter was talking on his phone the kid that took care of me said my card did not go through I told him the room was paid for at hotel .com he did not understand thank god it was only over night and no longer would not stay there again
2020년 1월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Rose, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Heater blowing low n cool air dead bug rust spot and mold
2020년 1월에 1박 숙박함

8/10 - 좋아요

Darcy

좋아요: 청결 상태, 직원 및 서비스
Convenient and Clean
Convenient location, as we were there for shopping. It is just off a major highway, and not far from several of our favourite shopping spots!
2019년 11월에 2박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Darcy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

6/10 - 괜찮아요

Jeffrey

2019년 11월에 2박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Jeffrey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Management team

2/10 - 너무 별로예요

Hugo 님, Toronto

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst hotel I ever stay in my life! We asked to change the room because the smell was bad and the second room also stink! Rooms are in a very bad condition! Price is higher for what you will get!
2019년 10월에 1박 숙박함

2/10 - 너무 별로예요

Stefanie

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old as dirt place to stay
2019년 9월에 1박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Stefanie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our window was wide open with no screen when we got here, 2 bees in our room and my bf is allergic so that wasn’t fun. There were dead bugs in our room. Coat rack was Broken
2019년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DON'T STAY HERE, FOR YOUR FAMILIES SAFETY!!!
I filed a complaint with hotels.com . We couldn't enter our room with the keycard, however the manager states they open the doors with a screw driver and handed it to my husband. She said all the locks are broken. We had white paint on our comforter, dusty room, mouse poop, yes poop on the unswept floor and stains on our towels! Manager yelled and screamed that we were threatening her and made a scene like she was being attacked. My husband was calm and wanted get to ages the issues and She refused to physically look at the issues and walked away again screaming. She refused refunds for our rooms. Anyone can break in these doors! So unsafe! Go somewhere else. .
2019년 8월에 2박 숙박함
답변 제공: General Manager 님, 2021년 10월 24일
Dear Anonymous, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management team