실내 수영장

엠 호텔 버팔로 여행 후기

3.5 out of 5
엠 호텔 버팔로
2040 Walden Ave, Buffalo, NY

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 627개 이용 후기 중 198개" "
평점 8 - 좋아요. 627개 이용 후기 중 134개" "
평점 6 - 괜찮아요. 627개 이용 후기 중 114개" "
평점 4 - 별로예요. 627개 이용 후기 중 89개" "
평점 2 - 너무 별로예요. 627개 이용 후기 중 92개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

DAESIK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주변환경
근처에 쇼핑몰과 음식점이 많아요
2023년 7월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 30일
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Taryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone checked in at the same time so we waited in a line of 100 people and it took almost an hour to check in.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Leslie

가족 여행
Unfortunately during our stay the pool was closed for cleaning. Our room didn't get cleaned between our 2 night stay. The breakfast wasn't very good and it was a repeat on day 2. I had toast and tea.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Sara

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room was dirty
2024년 4월에 1박 숙박함

4/10 - 별로예요

Lindsey

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Maria

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kostakis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great stay overall
2024년 4월에 1박 숙박함

8/10 - 좋아요

Monique

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Overall, the hotel is fairly good. It could benefit from some updates and improved amenities, and the pool area was quite cold. However, the positives outweigh the negatives. I would stay here again.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for concerts at the bills stadium! 15 minute drive away from the craziness!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only issue was they don’t tell you about the $250 deductible on here only when you go to check in
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to shopping mall , lots of parking available, decent beds and pillows
2024년 4월에 1박 숙박함

4/10 - 별로예요

victoria

별로예요: 청결 상태
2024년 4월에 1박 숙박함

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was a great price and located near the mall and other shopping. The morning breakfast was just ok with not a lot of selection.
2024년 4월에 2박 숙박함
답변 제공: a 님, 2024년 4월 20일
Thank you for choosing The M Hotel Buffalo. Your comments inspire our team to continually provide excellent service. The breakfast is a complimentary offering, as a gesture of hospitality. Coffee, Tea, Fruit Juices, Morning Pastries, breads, muffins, bagels, yogurt, whole fruit, cereal, eggs, potatoes and turkey sausage. That is a great selection considering it is offered at no additional expense to our hotel guests. We are confident that it is a nice morning send-off. We look forward to hosting you again in the future.

2/10 - 너무 별로예요

Kathy

Waited an hour and 20 mins to check in
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Murad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service rate atmosphere
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Brenden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location staff was friendly
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Brenden,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 - 좋아요

Kaitlyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bar food is not great but the hotel itself is nice. The rain was leaking through the roof on the 8th floor, and the walls are very thin. But overall it is a nice hotel.
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Kaitlyn,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Dave

단체 여행
We enjoy the convenience of the location but the hotel is very “tired”. It could use some updated rooms. Pool is great. Love the atrium the pool is in.
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Brayan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Brayan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 - 훌륭해요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a decent enough hotel. The room was a bit of a fire hazard with one extension cord plugged in behind the bed with 8 different things plugged into it and twisted up. Hot water lacked in the shower in the morning. Otherwise was a nice hotel.
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Ashley,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Orlando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Overall this isnt a bad hotel. However the bed was hard as a rock, not enough pillows. We called the front desk to request a couple more and no one answered. The pool area was over crowded. Loud music playing late. I would NOT stay there again.
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Orlando,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 - 좋아요

Carmen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Godd for the price paid - great pool
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Carmen,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

2/10 - 너무 별로예요

Margaret

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The swimming pool was unavailable due to someone pooping in the pool.
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Margaret,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 - 좋아요

Alycia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Probably need more clerks for a hotel this side. Clean, nicely located property.
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Alycia,Thank you for the review and feedback. We hope to see you again soon!

2/10 - 너무 별로예요

Nigel

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It was close to shopping and restaurants, however we were on the ground flood, and it rained last night, water came in through the window and SOAKED THE CARPET, with my bag on the floor, with my clothes in it, I told the front desk and all they said was sorry about that
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Nigel,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

6/10 - 괜찮아요

Ali

2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Ali,Thank you for the review. We hope to see you again soon.

10/10 - 훌륭해요

Cornell

연인과의 여행
좋아요: 편의 시설/서비스
I really like the property staff was friendly and helpful excellent location close to shopping and restaurants
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Cornell,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 - 너무 별로예요

Mary Ellen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing - experience and room breakfast and pool area was all terrible. Contacted head office via email twice with no response. Extremely frustrated and hope Expedia can help.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 12일
Dear Mary Ellen,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 - 훌륭해요

Debra

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was very friendly and helpful. Three night stay and never fresh towels, toilet paper or trash removal. Skipped the breakfast after the first day. Pool was wonderful.
2024년 4월에 3박 숙박함
답변 제공: Karly 님, 2024년 4월 12일
Dear Debra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Christine

연인과의 여행
I guess it was a priced fairly for the condition of the room. Bathroom faucet leaked. Breakfast was just OK. A long check-in process, and poor customer service at checkout. Staff always on their personal cell phones. Asked to receive my bill via email, never got it. Not likely to stay there again.
2024년 4월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 12일
Dear Christine,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 - 좋아요

Louise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property needs a little TLC, but overall very clean. The breakfast which was included left a lot to be desired.
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 12일
Dear Louise,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Ali

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!!
2024년 3월에 5박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Ali,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Lawrence 님, Tallahassee

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Should be at least a 4 star hotel, but it's not. Needs to do better with details. Stayed 4 days: room never cleaned. No door card to ask for cleaning or no cleaning. Heating fan very noisy: had to keep shut off (fixed, then noisy within a few hours). Fridge not working at all. Replaced after second complaint. Ice machines only on a couple of the 8 floors and at the very end of the long hallway. Zero fruit at breakfast. Ask for wristband at breakfast. Silly. Staff just hands you one without verification. Once busy, no one needs to show one.
2024년 3월에 4박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Lawrence,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 - 훌륭해요

Marcene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent price Great free breakfast Staff was nice and lots of them too
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Marcene,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 - 훌륭해요

Vicky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Vicky,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 - 좋아요

Jade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Jade,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 - 훌륭해요

melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Melissa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 - 훌륭해요

Jhovan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Localization! Spacious hotel rooms! Close to the Walden Gallery Mall, Buffalo Downtown, Buffalo Museum of Science! I definitely will come back to this hotel with my family next time in Buffalo, NY.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Jhovan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Aleksi

Bring ear plugs. This hotel has paper thin walls. Also the complimentary breakfast ends at 9am and at exactly 9am and zero seconds they start to aggressively shutdown & cleanup so arrive early.
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 3일
Dear Aleksi,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 - 훌륭해요

Alexandra

2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 29일
Dear Alexandra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 - 너무 별로예요

Latifah

2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 4월 18일
Dear Latifah,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 - 너무 별로예요

Latifah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was no microwave in the room at I was told and the coffee maker is dirty and filter was left with coffee bag on the table no garbage bags and trash on the floor
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 28일
Dear Latifah,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly
2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 28일
Dear Louis,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 - 좋아요

Alanna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent staff and more than happy to assist but the property is run down and the rooms are dated. Old carpet.
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 20일
Dear Alanna,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Dave

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here many times. Not a big deal but stayed 2 nights and booked thru expedia. I asked if wanted a 3rd night would it be same rate and she said yes. When i asked after 1st night to extend the trip they said it was rate of that minute which was more than double so forced to not extend my stay there. Aswell there was no room service during our stay so had to ask for more towels. Rooms are thin so can hear "everythjng" next door so had to time our washroom visits. Otherwise ok. Still would stay again.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 3월 20일
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Shiva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was good and staff cordial
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 15일
Dear Shiva,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 - 별로예요

Bryan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I paid for two queen beds and we had two full that were super uncomfortable. Pillows were awful. Toilet wasn’t connected to the floor. And the room was dirty. We couldn’t even utilize the support shuttle because the earliest it leaves is 0400. I had even called previously and they said it started at 0300. Never again. One positive was the staff. Very friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 15일
Dear Bryan,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

8/10 - 좋아요

Cara

가족 여행
Conveniently located for us. The breakfast was filling and the pool was nice. The hotel needs some TLC but it was clean.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 3월 14일
Dear Cara,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.