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레드 루프 인 버펄로 - 나이아가라 에어포트 여행 후기

2 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 372개" "
평점 8 - 좋아요. 1003개 이용 후기 중 349개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 145개" "
평점 4 - 별로예요. 1003개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 66개" "

7.8/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checkin was easy even at late night
2023년 8월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 9월 11일
Dear James,Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo - Niagara Airport. I am glad to read that you were pleased that easy check-in was even late and night, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 - 좋아요

damiano

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Struttura adeguata come tappa per viaggio lungo
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 27일
Hi damiano,We're pleased to hear that you found our hotel suitable for a stopover during your long trip. If there's anything specific you'd like us to improve for future visits, please let us know. Your feedback is valuable to us.

2/10 - 너무 별로예요

taylor

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and sheets were dirty and it smelt disgusting.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 25일
Hi taylor,I'm sorry to hear about your experience. Cleanliness is a top priority for us, and it's disappointing to hear that the room did not meet your expectations. We strive to provide a clean and comfortable environment for all our guests. Your feedback is important to us, and we will address this with our housekeeping team to ensure such issues are rectified promptly. Please accept our sincere apologies for any inconvenience caused during your stay. If there's anything else you'd like to share or if we can assist you further, please let us know.

8/10 - 좋아요

William

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Okay for the price. Close enough to our event to make it okay in that regard.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 24일
Hi William,Thank you for sharing your feedback with us. We're glad to hear that our hotel's location met your needs for the event you were attending. Providing value for our guests is important to us, and we're pleased that you found the price acceptable for your stay.If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We appreciate your patronage and look forward to hosting you again in the future.

2/10 - 너무 별로예요

John

Not as describe
2024년 5월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 22일
Hi John,I'm sorry to hear that your experience did not meet your expectations. We strive to accurately represent our accommodations and amenities, and it's disappointing to learn that you found discrepancies between the description and your actual experience.Your feedback is important to us, and we would appreciate it if you could provide more details about the specific areas where you felt the description fell short. This will help us address any issues and improve our offerings for future guests.We value your input and hope to have the opportunity to make it right for you.

2/10 - 너무 별로예요

Diana 님, Parksville

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
EXPEDIA NEEDS TO INVESTIGATE WHO IS GIVING THIS DUMP 10 STARS. It was absolutely gross. Rusted metal lamps, cracked sinks, tubs clogged, permanent stains in toilet, sticky floors, awful dollar store “cleaner.”
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 21일
Hi Diana,We sincerely apologize for the disappointment and inconvenience you experienced during your stay. We take all feedback seriously and strive to provide a comfortable and enjoyable experience for all of our guests.We are deeply concerned to hear about the issues you encountered in your room. Our team works diligently to maintain our property to the highest standards, and we regret that we fell short of your expectations in this instance.We assure you that your comments will be addressed with our housekeeping and maintenance teams immediately to rectify any deficiencies and prevent similar occurrences in the future.We understand your frustration and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.

8/10 - 좋아요

Adeyinka

가족 여행
좋아요: 청결 상태
It was very close to the airport
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 21일
Hi Adeyinka,It's great to hear that our hotel's proximity to the airport was convenient for you. If there are any other aspects of your stay that stood out positively or if there's anything we could improve upon, please let us know. We value your feedback and hope to welcome you back again in the future. Safe travels!

4/10 - 별로예요

Amalie 님, Manassas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Walls and doors were grimy and dirty. Shower ceiling had pink colored mold. A “grab and go” breakfast was advertised but the staff said “they don’t have that”. A few positives are that the bed linens were clean, the showers hot and the ac worked.
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 20일
Hi Amalie,Thank you for providing detailed feedback about your recent stay. We sincerely apologize for the cleanliness issues you encountered with the walls, doors, and shower ceiling. This is not the standard we strive to uphold, and we will address these concerns with our housekeeping team immediately to ensure such issues are rectified.Additionally, we apologize for the confusion regarding the "grab and go" breakfast. We will clarify this with our staff to ensure accurate information is provided to our guests in the future.On a positive note, we're glad to hear that you found the bed linens clean, the showers hot, and the AC working well. Your comfort is important to us, and we're pleased that these aspects of your stay met your expectations.Thank you for your constructive comments. We hope to have the opportunity to welcome you back and provide a more satisfactory experience.

8/10 - 좋아요

Chen Che

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and convenient
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 20일
Hi Chen Che,Thank you for your feedback! We're pleased to hear that you found our hotel both friendly and convenient.If there's anything specific you enjoyed or any suggestions you have for future visits, we'd love to hear more. We look forward to welcoming you back soon!

4/10 - 별로예요

Michelle

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 21일
Hi Michelle,Thank you for sharing your rating. If there are specific concerns or feedback you'd like to share about your experience, we'd appreciate hearing more to better understand how we can improve. Please feel free to provide additional details or suggestions.

6/10 - 괜찮아요

Diana

별로예요: 편의 시설/서비스
There was nothing unique about the property. The toilet in room 124 flushed but the content did not “disappear “.
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 20일
Hi Diana,Thank you for taking the time to share your feedback about your recent stay. We apologize for the inconvenience you experienced with the toilet in room 124. This is certainly not the standard we aim to uphold, and we will have our maintenance team address this issue immediately.We appreciate your honest feedback and regret that you did not find anything unique about our property. We strive to provide a distinctive and memorable experience for all our guests, and your comments will help us identify areas for improvement.Your input is valuable as we work to enhance our guests' experiences.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more satisfactory stay.

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great quiet place to stay. Very clean!
2024년 4월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 5월 19일
Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BUFFALO - NIAGARA AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the quiet property and clean room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough towels was my only issue. Beds were comfortable, A/C or cool fan both worked well. Restaurant nearby worked out well. Lots of room for 2 people. Enjoyed our stay! Would return! Thanks. Linda from Barrie, Ontario.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 20일
Hi Linda,Thank you for your lovely feedback! We're delighted to hear that you enjoyed your stay and found the beds comfortable, the A/C or fan effective, and the nearby restaurant convenient. It's great to know that the room was spacious enough for two people and that you had an overall pleasant experience.We apologize for the inconvenience of not having enough towels. We will ensure to better accommodate our guests' needs in the future.We appreciate your kind words and look forward to welcoming you back soon. Thanks again for choosing to stay with us!

2/10 - 너무 별로예요

Muhammad 님, Coram

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Will never visit this property again
2024년 5월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 5월 19일
Hello Muhammad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BUFFALO - NIAGARA AIRPOR and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again, have a great day.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and cosy. The staff was so polite and dedicated. Emplacements is quiet and the room extra clean . The rooms as average size but I really recommend
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 6일
Hi tina,We're delighted to hear that you enjoyed your stay with us! Providing a clean and cozy environment, along with exceptional service from our dedicated staff, is our top priority. It's wonderful to know that you found the location peaceful and the rooms exceptionally clean. Thank you for your recommendation, and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Steven 님, Cumberland Beach

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Older facility. Well kept and clean. Great value!
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 1일
Hi Steven,Thank you for sharing your experience with us! We're glad to hear that you found our facility well-kept and clean and that you found value in your stay with us. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future!

6/10 - 괜찮아요

Mohammad Nura

아이를 동반한 가족 여행
Room clean is not good
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 29일
Hi Mohammad Nura,I'm sorry to hear that the cleanliness of your room did not meet your expectations. Your comfort is important to us, and we apologize for any inconvenience caused. If there are specific areas that you believe need improvement, please let us know so that we can address them promptly. Your feedback helps us ensure a better experience for all our guests.

8/10 - 좋아요

Aleem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. Clean. What you would expect for this price point and close to the airport
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 29일
Hi Aleem,Thank you for your feedback! We're glad to hear that you found our staff friendly and the hotel clean. We strive to provide comfortable accommodations at a reasonable price, especially for guests traveling to or from the airport. If you have any further comments or suggestions, feel free to let us know. We appreciate your input!

4/10 - 별로예요

Craig

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are very fated in need of some updating. The air con was very poor and the sink was very slow draining so was not pleasant when brushing your teeth. Also, the carpet between the beds had a smell of wet dog. It was pleasant at all and made the room very musty. (Rm 144)
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 29일
Hi Craig,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the condition of the room and the performance of the air conditioning system. We take guest feedback seriously, and we will address these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate your feedback as it helps us to identify areas where we can do better. If you have any further comments or suggestions, please don't hesitate to reach out.

6/10 - 괜찮아요

Freddy 님, Bronx

연인과의 여행
Good option
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 29일
Hi Freddy,Thank you for your feedback! We're glad to hear that you found our hotel to be a good option for your needs. If there's anything specific you enjoyed or any areas where you think we could improve, please feel free to share. We're always looking for ways to make our guests' experiences even better.

10/10 - 훌륭해요

bryan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean crisp and inviting
2024년 4월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 26일
Dear Bryan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BUFFALO - NIAGARA AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 - 괜찮아요

Ajay

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 4월 27일
Hello Ajay, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BUFFALO - NIAGARA AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 - 별로예요

cheryl

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I washed the floor with soap and a hand towel in front of the toilet and sink before using. There were shoe marks through the spotted sticky stuff on floor. Coke rings and sticky residue on tv cabinet, obviously missed that surface. Next to bed, under night stand had years of build up and gross stuff all over cords. This area hasn.t seen a vacuum in a while. Positive notes, bed was comfortable. Employee at front desk was very nice and check in was quick. Parking lot had plenty of lights for safety. If you need a place to sleep and can overlook all the shortcuts housekeeping takes, stay here.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 25일
Hi cheryl,Thank you for sharing your detailed feedback with us. We apologize for the cleanliness issues you experienced during your stay. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Your comments will be shared with our housekeeping team to ensure that appropriate measures are taken to address these concerns and improve our cleaning standards. We are glad to hear that you found the front desk staff to be friendly and that you had a quick check-in experience. We appreciate your positive comments about the comfortable bed and well-lit parking lot. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. If you choose to stay with us again in the future, we hope to exceed your expectations in every aspect of your stay. Thank you for bringing these matters to our attention.

6/10 - 괜찮아요

Jennifer

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Older building, needs upgrades and repairs
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 25일
Hi Jennifer,Thank you for sharing your feedback. We appreciate your insights and understand the importance of maintaining our property to the highest standards. We are continuously working to improve and update our facilities to ensure our guests have a comfortable and enjoyable stay. Your comments will be taken into consideration as we plan for future upgrades and repairs. If there are any specific areas you believe need immediate attention, please feel free to let us know so we can address them promptly.

10/10 - 훌륭해요

Jessica

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a beautiful, wooded property right off the highway. The rooms were super clean, staff were friendly and helpful and something I rarely see at a hotel, 2 ply toilet paper! Nice little sack breakfast with yogurt, granola bar, apple and croissant. Coffee was available 24/7 and hit the spot!
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 24일
Hi Jessica,Thank you for sharing your detailed feedback regarding your recent stay with us. We truly appreciate your positive comments about our property, including the serene wooded surroundings, the cleanliness of our rooms, and the helpfulness of our staff. It's great to hear that you found our amenities, such as the 2-ply toilet paper and sack breakfast, to be thoughtful and convenient. We're delighted that you enjoyed your experience with us, and we hope to have the pleasure of welcoming you back soon. Your feedback is invaluable to us, and we thank you for choosing to stay with us.

10/10 - 훌륭해요

Trevor

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay. Value for price point was good
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 22일
Hi Trevor,I'm glad to hear you had a good stay and found the value to be satisfactory. If there's anything specific you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences. Thank you for choosing us, and we hope to welcome you back again soon!

8/10 - 좋아요

Carolyn

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 14일
Hi Carolyn,Thank you for your rating! We're glad to hear that you had a positive experience overall. If there are any areas where we can improve and earn that extra star next time, please feel free to share your feedback with us. We appreciate your support and hope to have the opportunity to host you again soon!

4/10 - 별로예요

Aimee

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not clean, stains on bedding, carpet looked like it’s never been cleaned bathroom was so dirty that we didn’t want to shower it was also so small that we couldn’t close the door as you had no space. “Breakfast included” was a paper bag with a apple granola bar and a loose rock hard mini croissant
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 22일
Hi Aimee,I'm sorry to hear about your experience. Your feedback is valuable to us, and we'll address these issues with our team to ensure improvements are made. We strive to provide a clean and comfortable environment for all our guests, and we apologize for falling short of your expectations. If you have any further concerns, please don't hesitate to reach out to us directly.

2/10 - 너무 별로예요

Justin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Went into my room and pee stains all over the toilet seat. So nasty as well as something all over the counter.
2024년 4월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 4월 21일
Dear Justin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BUFFALO - NIAGARA AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the unclean room and bathroom. We apologize for this issue, for this has never occurred before. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Siobhan 님, Cobourg

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Convenient to get to.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Siobhan,It's good to hear that you found the location convenient! If there's anything else you need during your stay, feel free to let us know. We're here to make your experience as enjoyable as possible.

4/10 - 별로예요

Barry

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 11일
Hi Barry,We're disappointed to hear that your experience fell short of expectations. We value your feedback and apologize for any shortcomings you encountered during your stay. Your satisfaction is important to us, and we'll use your comments to address areas for improvement. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out to us.

10/10 - 훌륭해요

Evelyn

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 11일
Hi Evelyn,Thank you for taking the time to rate your stay with us. We're pleased to see that you rated your experience with a perfect score. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

6/10 - 괜찮아요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean & easy to find , well lit parking. They accept dogs as guest but we had some night time barkers , that’s hard when you want to sleep.They ran out of bagged breakfast, didn’t prepare for as many guests as they had
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 16일
Dear Ellen,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean, easy to locate, and with well-lit parking. We strive to provide a comfortable stay for all our guests, including furry friends. However, we apologize for any disturbance caused by barking dogs during your stay. We'll address this issue with our team to ensure a peaceful environment for everyone.We also apologize for running out of bagged breakfast options. Your feedback is valuable, and we'll use it to improve our breakfast service and better anticipate the needs of our guests. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

10/10 - 훌륭해요

Kandee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed here for the eclipse and thank goodness we booked a year ago because we paid $110 while they were charging people $470-555. That in itself is ridiculous. Other than that the property was very clean and quiet. A very basic hotel with little to no amenities. Staff was helpful and friendly.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 9일
Hi Kandee,Thank you for choosing to stay with us during the eclipse event, and for sharing your experience with us. We understand your concerns regarding the fluctuation in pricing during such high-demand periods, and we appreciate your understanding and foresight in booking your stay well in advance.We are pleased to hear that you found our property to be clean and quiet, and that our staff was helpful and friendly. Providing a comfortable and welcoming environment for our guests is our top priority, and we are glad to know that we met your expectations in these aspects.While we strive to offer a pleasant stay experience, we regret any inconvenience caused by the limited amenities available at our property. Your feedback is important to us, and we will consider it as we continue to enhance our offerings to better serve our guests.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.

2/10 - 너무 별로예요

Shijian 님, East Rockaway

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty bad place
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 9일
Hi Shijian,I regret to discover that you weren't thoroughly impressed with us during your most recent stay. We appreciate that you have taken the time to let us know how you perceived ouraccommodations. We hope to see you again someday and to transform your opinion of our hotel and service.

2/10 - 너무 별로예요

Rachael

2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 4월 6일
Hello Rachael, Thank you for taking a moment to complete our survey. At the Red Roof Inn Buffalo - Niagara Airport we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

ibnali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
we enjoyed our stay here
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 2일
Hi ibnali,Thank you for choosing to stay with us! We're delighted to hear that you enjoyed your time here. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Brandon

.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 3일
Hi Brandon,Thank you for the top-notch 5/5 rating! We're delighted to know you had a great experience. Your positive feedback is much appreciated, and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
quiet and clean
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 30일
Hi Keith,We're delighted to hear that you found your stay quiet and clean. Providing a peaceful and tidy environment for our guests is a top priority for us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We appreciate your feedback and look forward to welcoming you back in the future!

8/10 - 좋아요

Trayon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a good stay considering the price. Close to lot of dining and stores.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 28일
Hi Trayon,We're glad to hear that you found value in your stay with us, especially considering the price. Our convenient location near dining and stores is indeed one of our highlights, and we're pleased it added to your experience. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Olena

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 13일
Hi Olena,Thank you for taking the time to rate your stay with us. We're pleased to see that you rated your experience with a perfect score. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

4/10 - 별로예요

Dwayne

2024년 3월에 1박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 3월 24일
Thank you for your review, Dwayne. The staff at the RED ROOF INN BUFFALO - NIAGARA AIRPORT and I were upset we let you down, resulting in your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Sincerely,Samantha Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Yohanny

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 11일
Hi Yohanny,Thank you for taking the time to rate your stay with us. We're pleased to see that you rated your experience with a perfect score. Your satisfaction is our top priority, and we're glad we could meet your expectations during your time with us. If you have any feedback or additional comments you'd like to share, please feel free to reach out. We value your input and hope to welcome you back for another excellent stay in the future.

6/10 - 괜찮아요

Nina

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The place was fine for the price. Rooms were big and clean, beds were comfortable, everything worked. (People in the next room complained that the shower didn’t drain quickly.) The place is advertised as having breakfast, this was one of the reasons we chose it. We had seniors and a kid in our group. You apparently need to have membership to get breakfast, which added 25 minutes to the check-in process for memberships we’ll never use again. Plus everyone needed a membership so my kid couldn’t get a breakfast. I would’ve gladly paid extra to get breakfast for everyone without stress. The breakfast is granola bar, yogurt, apple, and mini-croissant. It was not a huge expense, but this was extremely annoying to deal with.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 22일
Hi Nina,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that the rooms met your expectations in terms of size, cleanliness, and comfort. However, we deeply regret the confusion and inconvenience you experienced regarding our breakfast offering and membership requirements.We always aim to provide clear and transparent information about our services and amenities to ensure a smooth and enjoyable experience for all our guests. It seems we missed the mark this time, especially regarding the breakfast inclusion and the membership process, which impacted your overall experience and caused unnecessary stress, particularly with the seniors and kids in your group. This feedback is invaluable as it highlights areas where we can improve our communication and processes.We will take your comments on board and review our procedures and communication regarding the breakfast service to make it more accessible and less cumbersome for our guests, including those who may not be interested in membership but wish to enjoy a simple meal to start their day.Your satisfaction is important to us, and we appreciate you choosing our hotel for your stay. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.

2/10 - 너무 별로예요

pak kai Perry

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place actually does not have EV charger and falsely advertise themselves as having this facility available. Will never trust this brand again.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 22일
Hi pak kai Perry,We apologize for any inconvenience caused by the misrepresentation of our facilities. We strive to provide accurate information to our guests and regret any confusion regarding the availability of EV chargers. Your feedback is valuable to us, and we will take steps to ensure that our amenities are accurately reflected in our advertising. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our brand in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 3월 16일
Hi Joseph,Thank you for taking the time to write a review of your stay at the Red Roof Inn Buffalo - Niagara Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - 괜찮아요

Rebecca

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean but the bed was uncomfortable.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 22일
Hi Rebecca,Thank you for sharing your feedback with us. We're glad to hear that you found the room clean. However, we apologize that the bed did not meet your expectations. Your comfort is important to us, and we will take your comments into consideration as we strive to improve our accommodations. If you have any further concerns or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for a more comfortable stay.

2/10 - 너무 별로예요

Jacquie

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Apparently i over paid for room waited 45 to get checked in. Got to room there was vomit not cleaned on side bed
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 22일
Hi Jacquie,We regret to hear about the inconvenience you experienced during check-in and with the condition of your room. We take all feedback seriously and are committed to providing a clean and comfortable environment for our guests. We apologize for any inconvenience this may have caused and assure you that we will address these issues promptly to ensure a better experience for future guests. Your satisfaction is important to us, and we appreciate your understanding.

10/10 - 훌륭해요

Grace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great clean location and the staff are very friendly
2024년 3월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 3일
Dear Grace, We appreciate your review following your recent experience at the Red Roof Inn Buffalo - Niagara Airport. Red Roof strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the spotlessness of your room, the hospitality of our lovely staff and how cozy our location was. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

6/10 - 괜찮아요

BRAD

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 22일
Hi BRAD,Thank you for providing your feedback. We appreciate your input and would like to learn more about your experience to better understand how we can enhance our services. If there are specific aspects you'd like to highlight or discuss further, please feel free to share them with us. Your satisfaction is our priority, and we are committed to making improvements based on your insights.