Find hotels near Burlington Art Centre, Hamilton from ₩121,454

"The staff need to be more professional. I had an awkward experience that did not make a good impression on me nor my partner. The staff was handling a difficult customer ahead of me, but their incapacity to correctly handle that difficult customer, to say the least was disappointing. The staff member had become alarmingly irate with that particular difficult customer, very unprofessional. Adding to the already convoluted spectacle, after re-entering the lobby with my luggage, the manager, incorrectly assumed that I was the difficult customer that her staff was dealing with earlier. This was an incredulous experience that has left a bitter memory regarding this establishment. To the hotel management, please train your staff on how to handle difficult customers and train your manager to properly identify difficult situations without jumping to conclusions and assumptions. I shouldn't have to tell you how to do your job."

"Great spot , I’m a regular here"

"No complimentary breakfast offered. But a restaurant style sit down is available."

"Yes "

"We had a great experience that very easily could have gone very bad. Our room we had booked was no longer available when we arrived. We got in at 2am from a flight with 3 young children, so heading out room wasn't available was hard. The lady at the desk was very kind and offered us 2 different options for different rooms at no extra charge and we received a complimentary breakfast for us all the next morning for our troubles. The next morning everyone was very tired and trying to get everyone showered before check out made it so that we weren't going to make it to breakfast after all. The manager called our room and arranged for our breakfast to be set aside to wait for us when we were ready. All staff were extremely kind and went out of their way for us. This was the best experience we've had with a hotel in a very long time!"

"Had a great stay there with my granddaughter. We were in Hamilton for a dance competition. The restaurants were both handy to have. Comfortable beds and we stayed in room 108 and had no issues."

"Never realized I was booking such a low end budget hotel. Because I'm traveling with my pet I needed a pet friendly hotel. This hotel smelled so bad of urine, and the smell of old un-maintained conditions. There were ants in the kitchen and roach traps in the cupboards with a roach stuck on it. Cigarette butts all over the ground at one of the exit doors. Not sure if some people rent the rooms & live there, but it was awful. I even took pictures of it. I would have changed hotels but If I explained my whole day of traveling you would understand. Never again!!!!"

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"This is my second time staying here and you know if I go back that means it was great the first time. The rooms were great. The breakfast was good but I would prefer different meals each day. Overall my stay was great."