Dear Mark,We are very grateful for your review and for staying with us.Nonetheless, we regret to read that our service did not meet your expectations, as our goal is to make your stay memorable. We are concerned to read about the issues you raised. Please let us explain that we experienced a highly atypical volume of arrivals and departures within a very limited time frame. We are saddened to learn that you had the impression we were not fast enough.We will address your concerns with the appropriate members of our team, for improvement and we hope to host you again in the future for a more positive experience. Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Hayley,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay. It is disappointing to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We are sorry to read that we did not fulfil your expectations with our offer, as we always try to offer a wide variation variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Estimada Zulema Guadalupe,Muchas gracias por su fantástica reseña.Nos alegra el día leer que nuestros huéspedes han disfrutado de sus merecidas vacaciones.Seguiremos mejorando para ofrecer la mejor experiencia.¡Y le esperamos con los brazos abiertos, Zulema!Saludos cordiales, Hotel Riu Palace Cabo San LucasOnline Reputation Management

Dear D,We really appreciate you taking the time to share your feedback with us.We are disheartened to read that your stay did not exceed expectations. We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We will do what we can within our power to work on these issues, therefore, we will share your impressions to our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Brayden,We are sorry that you left our facilities with these feelings and we are surprised that there was nothing to your liking.We would like to clarify that, guests are informed upon arrival about the hotels general policy in regards the wristbands. This is the regulation of our hotel, as most of other All-inclusive hotels. On our website RIU.COM you will find the wide and varied range of hotels we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.We would be delighted if you would give us the opportunity to welcome you to one of our facilities so that we can offer you the wonderful experience that we are accustomed to providing you with 100% satisfaction.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager