Hi Mattieu - It is difficult to respond to your review because you did not explain what the issues were. We did have some problems with the wifi connection and phones because of the flooding for which I apologise. I'm not sure what the low score for 'staff' relates to as apart from my housekeepers I am the only one here and I don't recall there being any problems during your 3 night stay - Brian

Hi Debra - It is difficult to respond to your review as you did not provide any details - Brian

All units have a washing machine in a 1 bedroom apartment or if booked as a 2 bedroom apartment the same . "Door guy" ? I am the manager of the complex and as I did not have change on hand gave you change out of my own pocket . The dryer is in guest laundry . Complimentary wifi is available for Free for one device per room unlimited .

You where advised on several occasions to contact Expedia to cancel this booking as you booked through them . I think a total of 6 times I advised you to cancel this booking through EXPEDIA

John your being extremely hard here..... I am the manager of the Grosvenor Cairns I do remember speaking to you on several occasions and my housekeeping changed your towels as requested on a couple of occasions throughout the 5 night stay. Rooms serviced on the 7th day . We do also not operate a 24hr hotel reception . Had you wished for these I suggest you book the Hilton but be aware of the double prices. Regards Manager

thanks for the true feedback we look forward to see you at Grosvenor in Cairns again sometime

thankyou glad you enjoyed your adventure packed holiday

Hi - I do apologise. I have spoken to the staff member who received your booking and confirmed that he missed reading your request for 1 queen and two single beds. Perhaps if you had returned to reception soon after entering the apartment, he may have been able to rectify the situation. The WiFi works really well nearly all the time. We have received no other complaints recently about the WiFi ...... most of the time we find that where guests are having difficulty connecting the reason has something to do with their device/s. Once again I do apologise about the bed situation (luckily the couch is very comfortable) - Brian (Manager)

I'm hoping that you thought the score was out of 5 and not 10 ….. but it's hard to know given that you have not left any comments - Brian

Hi Nathan - Thank you for taking the time to leave a review of your recent stay at the Grosvenor and we are glad you "enjoyed the place". Parking can be a problem in 'peak times' but there is plenty of parking right outside the complex. 95% of the time there is no problem with finding a park in the under-building car parks. The walls are actually concrete block ..... some guests are unfortunately just "noisy"- Brian

Thank you for taking the time to leave a review of your recent stay. We call them "ghost ants" because they are so small and appear from nowhere (particuarly when food is left out) ...... we are situated in the tropics after all. Their appearance from time to time has no nothing to do with the 'cleanliness' of the apartment. We're glad you enjoyed your stay with us - Brian

Hi Jane - Thank you for taking the time to leave a review of your recent stay with us. Yes, to a degree our Studios are 'basic' in that they are not a self contained apartment and as such they do not contain a kitchen, washing machine, separate lounge room etc etc ..... but guests know that when booking I would presume ..... they are also the cheapest accommodation to book - Brian

Hi Michelle - Thank you for taking the time to leave a review of your recent stay with us and we hope to see you back one day soon - Brian and staff

Hi Phong - unfortunately during the time you stayed with us we were 'booked out' and did not have another room to move you to. We did offer to help find you alternative accommodation as we were unable to obtain the services of an air-conditioning technician to fix the AC during the time of your stay...... but you did not want to investigate that aspect. I did (and do) apologise for any inconvenience caused by this situation

Thank you for taking the time to leave a review of your recent stay with us .... it is appreciated.

Hi Ruby - Thank you for taking the time to leave a review of your recent stay with us. You can rest assured that the showers in all of the rooms to be cleaned are 'scrubbed down', however some of the grout is discoulered and we are in the process of scraping and re-grouting them. Many of our guests find the 24/7 fitness centre a big bonus (even on holidays)....... and excellent service is always what we strive for - Brian and Staff

Hi Joshua - thank you for taking the time to leave a review of your recent stay at the Grosvenor. Beds are always a bit of a difficulty as some people like really soft beds and some like a really hard bed ..... so we have go usually go with a 'medium' bed to try to accommodate everyone. We are glad you enjoyed your stay so much and hope to see you back again one day - Brian and staff

Thank you for taking the time to leave a review of your recent stay with us. We don't necessarily think of the Grosvenor as a 'budget' accommodation ... but rather good accommodation at a fair price. We are however glad that you enjoyed your stay

Hi John - Thank you for taking the time to leave a review of your recent stay at the Grosvenor. Both the DVD player and the dishwasher have now been repaired (we had to wait for parts to arrive) so we do apologise for that inconvenience and I'm sorry if the situation was not explained to you as fully as it should have been.

Hi Nancy - Thank you for taking the time to leave a review of your recent stay with us at the Grosvenor. We do agree that our accommodation is "great value for money" and our staff are only too pleased to offer all the assistance they can to our guests.

Yes, 3 story buildings in Cairns don't have to have lifts .... so developers don't put them in when they build the complexes....... but, we are always available to carry your luggage to your room if it is required.

Hi Shane - Thank you for taking the time to leave a review of your recent stay with us at the Grosvenor. It's always good to obtain feedback about the accommodation you stayed in and your general experience here and in Cairns. We hope to see you again one day.

Hi Steve - Thank you for taking the time to leave a review of your recent stay at the Grosvenor. We have 3 types of accommodation ranging from a Studio (like a hotel room) through to 1 and 2 bedroom fully self contained apartments ..... so we are able to cater to a variety of guest accommodation requirements so I suppose the Grosvenor is best described as an apartment / hotel. We are glad you enjoyed your stay with us.

Hi - Thank you for taking the time to leave a review of your recent stay at the Grosvenor. I've been on the Eco Tour Safari and yes, it is excellent. - Brian

Hi Deb - Thank you for taking the time to leave a review of your recent stay at the Grosvenor. The Grosvenor is only 20 years old and we are steadily updating our rooms as time and funds permit - Brian

Hi Zena - Thank you for taking the time to leave a review of your recent stay at the Grosvenor. We think our position in Cairns is near perfect, as do a lot of our guests - Brian

Hi Anna - Thank you for taking the time to leave a review of your recent stay at Grosvenor in Cairns. Our staff take great pride in their work (housekeepers and reception staff and ground staff) and I will pass your comments onto them - Brian (the busy one).