야외 수영장, 일광욕 의자
예약 가능 여부 확인

머큐어 케언스 여행 후기

4 out of 5
머큐어 케언스
15 Florence Street, Cairns, QLD

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 47개 이용 후기 중 15개" "
평점 8 - 좋아요. 47개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 47개 이용 후기 중 12개" "
평점 4 - 별로예요. 47개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 47개 이용 후기 중 0개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Razab

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you’re in Cairns it’s not for staying in the hotel. Staff was very accommodating. Rooms are smallish but clean. AC worked.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Donald 님, Toronto

2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Syed Aamir 님, Mississauga

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We had a 3 day stay. The property is close to the night market, restaurants, church and mosque. It is fairly nice. Lots of space, closet space, kitchen sink and utensils. The staff is super nice and friendly.11q It does need an upgrade. The balcony had an old patio set. The beds are really old. There were a lot of bugs, ants and spiders in the room. The room did not get serviced. We left a "refresh our room" door tag, but the room did not get any service. We came back to a room with unmade beds and messy floor. As a result the number of bugs and spiders increased and also came into our suitcases. Free parking on street is limited. Hotel parking is paid
2024년 2월에 3박 숙박함

8/10 - 좋아요

Maki

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
3人で1クイーンベッド、2シングルベッドの部屋に泊まりました。 カードキーは人数分もらえました。 ベッドの足が固定されておらずぐらぐらしていましたが下にストッパーが置きっぱなしになっていることを見つけ自分たちではめました。 埃が被っていました。 室内は冷蔵庫のほかにレンジ、カトラリー、お皿、カップ、ナイフ等生活に必要なものが揃っておりスーパーで果物を買って切って食べたり、食事を温めることができたのでとてもよかったです。 ただシンクの排水口に黒カビが見えました。 お風呂は固定のシャワー室でした。洗面所は入室時排水口が閉まっておりどうしたら開くか聞いたら下に押しこむだけで簡単に開きました。 朝食は朝食付きプランで申し込んで追加料金なしでしたがソーセージ、卵料理、フルーツ等食べることができました。 チェックアウトの際に朝食代の金額を提示されましたがエクスペディアで支払い済みの旨伝えて調べてもらい問題ありませんでした。 ランドリーも洗濯、乾燥各4ドルで使用でき、フロントで2ドルで洗剤も買えました。 両替もフロントでお願いできました。 すぐ隣に水族館があります。歩道も広く、碁盤の目で街内も明るく夜も安心して歩けました。
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Laureece 님, Cooroy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Pool was very warm like soup very noisy cause near a busy road wouldn’t stay there again too far from stuff
2024년 1월에 3박 숙박함

4/10 - 별로예요

Cassia

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The member of the staff that did my check-in and check-out was rude and arrogante with no skill to work at a front desk. Mercure Cairns is also quite expensive comparatively with other hotels that provide better accommodation, nicer pools and common areas for similar price or less. The lift was broken during my stay. Car park is an extra cost whilst most of the hotels of similar category in Cairns provide free parking.
2024년 1월에 2박 숙박함

4/10 - 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Poor & overpriced experience
Poor experience for three reasons; - Cleanliness was poor; you could see dust on the shelves where they clearly hadn't cleaned for ages & the floor can't have been mopped as it left our feet/socks dirty. - The WiFi was useless - Not very comfortable night sleep as the bed was on wheels so moved around & you could hear all the other guests doors slamming. - The staff were unfortunately completely clueless about basic things like how to operate the laundry machine or if early check in was possible. This would've been fine if this was a really budget hotel but we paid £150 night for it! So very overpriced for what it is.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location close to nightlife
Comfortable stay in heart of Cairns CBD. Just a walk to the pubs and restaurants.
2023년 12월에 2박 숙박함

8/10 - 좋아요

lynette

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to esplanade with all the eateries which was so handy for the one night
2023년 12월에 1박 숙박함

8/10 - 좋아요

Veronika

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and clean space
2023년 11월에 4박 숙박함

8/10 - 좋아요

carlo

Comfy new mattress and nice large smart tv, unfortunately the air conditioning leaked a lot of water during the night and is unsafe.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Rosina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything in walking distance.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We were worried about having to park our car on the street each night because there wasn't enough parking inside.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Damian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Mercure is well positioned, only a short walk to the Esplanade and the train station for our trip to Kuranda. The staff were lovely, we had dinner 2 nights, having the specials available on those nights which we enjoyed. We also had breakfast 3 mornings which we also enjoyed. The meals/pool area was a great place to relax. Overall we were very happy with our stay and would stay again when next visiting Cairns.
2023년 10월에 4박 숙박함

4/10 - 별로예요

Mark

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Dated, noisy but convenient location for the aquarium and night markets. I personally won't stay here again as there are plenty of other options for a cheaper price
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Kellie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

nardine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Pleasant Stay well priced.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Simon 님, Chelmer

단체 여행
There was nothing particularly wrong with the property apart from the price. I know it was a busy time in Cairns and as a result there seemed to be some price gouging going on. Even at half the price I paid, I'd still only say it was just OK.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Esben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Neil

반려동물 동반 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Room very nice service poor
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the city centre and harbour - but enough distance to not be too close. Very handy for the promenade. Enjoyed our stay
2023년 8월에 3박 숙박함

8/10 - 좋아요

Naoko

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
スタッフはとても親切で、滞在中に大変お世話になり感謝しています。室内の掃除は十分とはいえず、タオルが1枚だけ汚いまま替え忘れていたり、床にゴミが落ちていたり、清掃の面で残念でした。 早朝に到着しチェックインまで時間がありましたが、疲れていたのでチェックイン前にロビーのソファで休めたのは助かりました。
2023년 8월에 3박 숙박함

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s location.
2023년 7월에 1박 숙박함

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to esplanade and town. Parking was on street only but room was clean and tidy - smallish bathroom but did the job
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Emma

가족 여행
별로예요: 청결 상태
Room was average. Rubbish and dust under bed, sheets stained, tv remote didn’t work. Nothing remarkable or particularly appealing about the room.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Zeila

2023년 7월에 1박 숙박함

8/10 - 좋아요

Sarah

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very accommodating. Staff at check in organised early check in at 11am. A portable clothesline was provided when suggested that this would be helpful. Room was clean and great that it could accommodate a family if 5! Easy walking distance to ferry and train terminals and restaurants.

6/10 - 괜찮아요

Mark

아이를 동반한 가족 여행
The room had to be checked to see it it was cleaned as it wasn't in the system, then we couldn't get into the room as the door battery was flat. The were still female hair clips in the bathroom from last guess. Both the airconditioners were full of mold. Beds were ok and they have tried upgrading the rooms but definitely need to sill repaint
2023년 7월에 1박 숙박함

8/10 - 좋아요

Luke

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 2박 숙박함

6/10 - 괜찮아요

AH LAI

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very convenient location, walkable distance to restaurant, night market and the lagoon. However, cleaniness can be improved. Bowls and mugs in the kitchenette not very clean, and there is a funny smell in the fridge. Breakfast reasonable price but with limited choice only.
2023년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
トイレのドアが使いづらい。
2023년 6월에 1박 숙박함

4/10 - 별로예요

Sabrina

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was very basic for the price charged, it was a very small room, just 2 beds, no sofa. The aircon was filthy and not very efficient. It was noisy with traffic, windows not thick enough to block out sounds from outside. We booked for 3 people but only received towels etc for two. The receptionist was very helpful and kind in sorting out extra for the third person but it was just overall a disappointing room for the price charged.
2023년 6월에 1박 숙박함

8/10 - 좋아요

SHIZUKO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Amanda and Mohamed

2023년 5월에 1박 숙박함

8/10 - 좋아요

Toshiya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The reception was very kind
2023년 5월에 3박 숙박함
답변 제공: Paul 님, 2023년 5월 17일
Thank you for taking the time to review your stay.

6/10 - 괜찮아요

Len

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
Evening cook dressed like someone working outside in the yard(Wednesday 03 May 23)
2023년 5월에 1박 숙박함
답변 제공: Paul 님, 2023년 5월 17일
Thank you for your feedback

6/10 - 괜찮아요

Adam

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스
No clothes airer to hang any washing. 3 times reception didn't have coins for the washing machine which cost $4 each per washing load and to dry washing. The time to dry wasn't enough to dry towels. Great that it had breakfast though and a pool. Restaurant and bar were hit and miss.
2023년 4월에 4박 숙박함
답변 제공: Paul 님, 2023년 5월 17일
Thank you for your feedback, our team will be given your feedback to inprove in areas that they may have been lacking.

6/10 - 괜찮아요

Yukika

2023년 4월에 1박 숙박함
답변 제공: Paul 님, 2023년 5월 17일
Thank you for your review.

10/10 - 훌륭해요

Rahul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Convenient location, great staff. The amenities are dated They could really add some plug points with USB chargers. If casting to a TV..there is no way to find out which TV is yours unless you are a techie. But for the short stay..a very pleasant experience.
2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Darren

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
Room was not clean. Very dusty and toilet was marked. Hallway needed a good vacuum. Not enough hooks to hang towels. . Single bed moved on wheels. To tea towels to dry dishes. Simple things that you would expect more from a Mecure
2023년 2월에 3박 숙박함

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Air con was sub standard and struggled
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Jonathon

2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Scott

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel has recently been taken over by Mercure so they are still working on any issues and it will improve over time but there are some things that need to be addressed. Eg there are pigeons that make a lot of noise early in the morning on the window ledges so they need to put some bird deterrent spikes on the ledges. Also, just after I had a shower I turned the water off but then the hot water started pouring out of the shower even though the tap was turned off. It was extremely hot and I was very lucky my 6yo daughter wasn’t in the shower at the time or she may have been badly burnt. I told the reception and they moved us to another room which was quite an effort to relocate after being settled into the one we were in but we didn’t receive anything as a consolation. Eg most hotels would upgrade you to a nicer room or give you some restaurant vouchers but we got nothing. I also found it very hard to use the new tv in both rooms we were in and think they were not set up properly when installed. Also, they have a normal luggage trolley but also have a coles shopping trolley as one of their luggage trolleys which is a bit strange. Overall it was a good hotel and I would stay again but it will take some time for Mercure to get the hotel up to a good standard. It was one of the best priced hotels I could find in the city though and was in a very good location. Close to everything. Didn’t go to their restaurant though as it was too expensive.

10/10 - 훌륭해요

Meg

2023년 1월에 1박 숙박함
답변 제공: The Mercure Cairns Team 님, 2023년 1월 8일
Thank you for sharing such a great result.

10/10 - 훌륭해요

Paul