Hello, thank you for taking the time to give us a review.firstly apologies for the inconvenience-had you come to the office I could have changed you to another room.Management is on site 24hrs and we wish you had spoken to us direct-we are here to help guests to ensure they have a great stay.

Thank you for your review. Our reception opearing hours are clearly stated on all booking sites and in the welcome email that guests receive after making a reservation.It is important that when booking , guests should provide contact information such as a valid email and/or a local phone number and guests need to make sure that they can be contacted if required.

Thank you for your review.

Thank you for the review. I can assure you that the wtare feature at the front door has been cleaned. Sorry about the roach issue but we are in the tropical wetlands of North Australia. We do have a regular pest extermination program but those little buggers get everywhere.

Dear Simon, Thank you for your feedback. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. We hope you give us another opportunity to welcome you back and prove that we can serve you better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Thanks for the Feed-Back. You stayed in one of the best rooms for small price. Nothing wrong with the room at all. Your problem was that you booked two rooms with different names(one room with your relation’s name) but you were looking both rooms on your name. That is your problem, also You just wanted to go to the room in hurry without doing check in procedure. Also, you did not wish to listen to us when explain the things here and came back to the desk and make us lot of troubles asking the thing like internet password etc. You are different kind of person and not welcome anymore. Immature sense of humour .

Dear Scott, Thank you for your feedback. Thank for the positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear _________, Thank you for your feedback. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. We hope you give us another opportunity to welcome you back and prove that we can serve you better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Sarah, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Caroline, Thank you for your feedback. Thank for the positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Sabrina, Thank you for your feedback. Thank for the positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Kerrie, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Danique, Thank you for your feedback and especially for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Christane, Thank you for your feedback. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Christiane, Thank you for your feedback. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Tina, Thank you for your feedback. Thank for the positive points you have indicated and for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Kevin, Thank you for your feedback and especially for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Steve, Thank you for your feedback. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Ken, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Valerie, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Rebecca, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Pamela, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Theresa, Thank you for your feedback. Thank for the positive points you have indicated and for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Kelly, Thank you for your feedback and especially for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Susan, Thank you for your feedback. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. We hope you give us another opportunity to welcome you back and prove that we can serve you better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Andrea, Thank you for your feedback. Thank for the positive points you have indicated and for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Anonymous, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

Dear Ben, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Anonymous, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Catharine, Thank you for your feedback. Thank for the positive comments and, also for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Dear Dustin, Thank you for your feedback. Thank for the positive points you have indicated and for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Thanks for your Feed Back. We can not belive or understand your comments on the property. After covid -19 most of things have been changed and try our best to get most of the things back to normal. At the moment only we do is Airport drop off service in the morning (certain times) we run a business and have policies of the room services. We can not go beyonud the policies.If you need extra things, have to pay except an emegency. Aircon works properly but you did not see its switch top of the bed-head, to work you have to switch it on and a note is on the wall and it is obvious.Please try to be honest and genuine. Please come and stay with us again.