외관

힐튼 케임브리지 시티 센터 여행 후기

4 out of 5
힐튼 케임브리지 시티 센터
20 Downing Street, Cambridge, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 605개" "
평점 8 - 좋아요. 1003개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 81개" "
평점 4 - 별로예요. 1003개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 12개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

gi hyun

2023년 6월에 2박 숙박함
답변 제공: Janelle 님, 2023년 7월 7일
Thank you for your positive score. We are delighted that you have enjoyed your stay with Hilton Cambridge

10/10 - 훌륭해요

Heewon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시티센터, 백화점이 가까워서 아주 편리했고, 숙박하는동안 편안하고 안전하게 지냈습니다. 떠나는 날까지 항상 친절하게 대해주신 직원분들 고맙습니다~~^^
2023년 6월에 10박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 8월 15일
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our location convenient and that you enjoyed a comfortable and safe stay. Our team strives to provide exceptional service, and we're glad to know that their kindness made your stay even better. We hope to have the pleasure of welcoming you back to our hotel in the future.

8/10 - 좋아요

Sunah

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
위치가 조아요 다른건 그닥 겨울에는 추워요
2022년 1월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Jan 님, 2019년 12월 31일
Thank you for your positive score. We are delighted that you have enjoyed your stay with Hilton Cambridge

10/10 - 훌륭해요

Youngsoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Jan 님, 2019년 12월 16일
Thank you for your positive score. We are delighted that you have enjoyed your stay with Hilton Cambridge

10/10 - 훌륭해요

Youngsoo

좋아요: 청결 상태, 직원 및 서비스
2019년 12월에 3박 숙박함

10/10 - 훌륭해요

Seok-Hyeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 3박 숙박함
답변 제공: Jane 님, 2019년 10월 7일
Thank you for your positive score. We are delighted that you have enjoyed your stay with Hilton Cambridge

6/10 - 괜찮아요

실제 이용하신 고객

2018년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아침식사, 숙박시설 매우 좋았음. 쇼핑을 원하는 사람이라면 매우 가깝기에 지리적으로도 매우 훌륭한 조건을 갖추고 있음.
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

Trisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really liked the 1 bedroom suite. It felt like we had our own flat in London and it was only a 7 minute walk to the Vauxhall tube station. Nice breakfast buffet and everyone was very nice!
2024년 4월에 3박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 4월 22일
Dear Trisha,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and found our 1 bedroom suite to be comfortable. However, it seems there may have been a mistake in your review, as we are located in Cambridge, not London. Nevertheless, we're pleased that you appreciated our breakfast buffet and the friendliness of the team.We hope to welcome you to Hilton Cambridge City Centre in the future for an enjoyable stay.Best regards,Hilton Cambridge City Centre

8/10 - 좋아요

Louise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good central location / easy to park with valet parking and easy to then walk to all areas of Cambridge city centre - perfect for gig at the Corn Exchange
2024년 4월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 4월 15일
Dear Louise, We're thrilled to hear that you found our central location convenient and that our valet parking made your visit hassle-free. Thank you for choosing to stay with us, and we hope to welcome you back for another great stay in the future!Kind wishes, Hilton Cambridge City Centre

8/10 - 좋아요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small no-frills hotel. Friendly staff, competent maintenance guy, but no bathrobes.
2024년 4월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 4월 8일
Dear Eugene,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and competent.Regarding the bathrobes, please accept our apologies for any inconvenience caused. Bathrobes are indeed provided in our Executive or higher rooms as per brand standard. However, we do offer them upon request for guests who prefer to have them during their stay.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more comfortable experience in the future.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Mauro Fonseca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay, staff gave great support
2024년 3월에 5박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 4월 4일
Dear Mauro,Thank you for sharing your positive feedback with us! We're delighted to hear that you had a great stay and that our staff provided you with excellent support throughout your time with us.Your satisfaction is our top priority, and we're thrilled that our team contributed to making your experience memorable.We look forward to welcoming you back to the Hilton Cambridge City Centre for another enjoyable stay.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Corina

2024년 4월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 4월 24일
Dear Corina, Thank you for staying and reviewing Hilton Cambridge City Centre. It brings us pleasure to know that you enjoyed your stay. Your review means the world to us. We are looking forward to welcoming you back for another enjoyable stay in the future.Best wishes, Hilton Cambridge City Centre

6/10 - 괜찮아요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 4월 3일
Dear Catherine, Thank you for taking the time to rate your recent stay at the Hilton Cambridge City Centre. We appreciate your feedback.Your satisfaction is our top priority, and we are committed to providing exceptional service to all our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations.Best regards,Hilton Cambridge City Centre

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 4월 2일
Dear Richard, Thank you for staying at Hilton Cambridge City Centre and reviewing your experience. We are thrilled to see that you enjoyed your stay and scored us 4 out of 5. We are looking forward to welcoming you back with another say!Kind wishes, Hilton Cambridge City Centre

6/10 - 괜찮아요

NARAYANAN

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Fire alarm (which was impossible to stop) went off in the middle of the night all throughout the hotel due to a malfunction! Horrendous experience!
2024년 3월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 4월 2일
Dear Narayanan,We sincerely apologise for the inconvenience caused by the fire alarm during your stay at Hilton Cambridge City Centre. Your comfort and safety are our top priorities, and we understand how distressing it can be to experience such disruptions, especially during the night.Please rest assured that we take incidents like this very seriously, and our team is working diligently to address any malfunctions to prevent future occurrences.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Shing Fung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 3월 26일
Dear Shing Fung,Thank you for taking the time to rate your recent stay with us at Hilton Cambridge City Centre. We are thrilled to see that you had a fantastic experience during your time with us. Your perfect score means a lot to us, and we're pleased to have met your expectations.We truly value your feedback and look forward to welcoming you back for another excellent stay in the future.Warm regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely stay
2024년 3월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 3월 25일
Dear Anthony,Thank you for sharing your experience at Hilton Cambridge City Centre. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!Warm regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Detang 님, los angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 3월 25일
Dear Detang, Thank you for reviewing your stay at Hilton Cambridge City Centre. We are pleased to see that you enjoyed your stay. We hope to welcome you back soon!Best wishes, Hilton Cambridge City Centre

10/10 - 훌륭해요

Walid 님, Teddington

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 3월 18일
Dear Walid, Thank you for taking the time to leave a review. We're glad to hear that you had a good experience during your stay. We appreciate your feedback and hope to welcome you back again soon.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Alison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My only gripe is the shocking price of parking but that is Cambridge City Centre so ….otherwise I’ve stayed here a couple of times and it’s convenient and pleasant
2024년 3월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 3월 18일
Dear Alison,Thank you for your feedback! We understand that parking costs can be a concern in city centers. We appreciate your continued patronage and hope to welcome you back for another convenient and pleasant stay in the future.Best regards,Hilton Cambridge City Centre

6/10 - 괜찮아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Lukewarm water, slow filling bath. Rowing machine faulty drag factor on the display (approx 40 too low) and lever hardly altered the drag.
2024년 3월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 3월 8일
Dear Peter,Thank you for sharing your feedback.We apologise for the issues you experienced with the lukewarm water, slow-filling bath, and faulty rowing machine. Your comments have been shared with the relevant teams for prompt resolution.We appreciate your understanding and hope to welcome you back for an improved experience.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed there several times. Perfect!
2024년 3월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 3월 6일
Dear David, Thank you for your continued loyalty and for taking the time to share your feedback with us. We're thrilled to hear that you've had perfect stays with us several times. Your satisfaction is our utmost priority, and we look forward to welcoming you back for many more wonderful experiences.We're here to ensure your stays are always enjoyable.Warm regards,Hilton Cambridge City Centre

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 2월 26일
Dear Patricia, Thank you for taking the time to leave a review of your recent stay with us. We appreciate your positive rating and are glad to hear that you had an overall enjoyable experience. We hope to have the opportunity to welcome you back in the future for another great stay.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Tony 님, Worthing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly service & very good facilities
2024년 2월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 2월 20일
Dear Tony, Thank you for taking the time to leave us a review! We're delighted to hear that you found our service friendly and enjoyed our facilities during your stay.Your feedback is greatly appreciated, and we look forward to welcoming you back to Hilton Cambridge City Centre in the future.Best regards,Hilton Cambridge City Centre

8/10 - 좋아요

Claude

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located in the center of Cambridge. The "piano bar" dining area has good food but really bad service.
2024년 2월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 2월 14일
Dear Claude, Thank you for choosing to stay at Hilton Cambridge City Centre and for taking the time to share your feedback with us.We're glad to hear that you found our location convenient. However, we're disappointed to learn about your experience with the service in our piano bar dining area. Please accept our sincere apologies for any inconvenience caused.Your feedback is valuable to us, and we will address this issue with our team to ensure that we provide the high level of service that our guests expect and deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience.Best regards,Hilton Cambridge City Centre

6/10 - 괜찮아요

Malcolm

연인과의 여행
좋아요: 청결 상태
Convenient and friendly staff, breakfast was good but the bedroom aircon wasn’t working & the bath was a dribble. As it was the weekend no maintenance staff to fix.
2024년 2월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 2월 12일
Dear Malcolm, Thank you for your recent stay and for sharing your feedback. We're glad you found our staff friendly and enjoyed the breakfast.We apologise for the inconvenience with the air conditioning and bath. We'll address these issues promptly. We hope to welcome you back for a better experience.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location in a walking distance to downtown and colleges. A fee minute walk to nice restaurants and shopping. Very Nice and clean. It was a great stay with my family of two kids.
2023년 12월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 29일
Dear Anna, Thank you for your wonderful review! We're delighted to hear that you enjoyed the convenient location, cleanliness, and overall experience during your stay with your family. Providing a great experience for our guests is our priority, and we're glad we could meet your expectations.We appreciate your feedback and hope to welcome you and your family back for another enjoyable stay.Kind wishes, Hilton Cambridge City Centre

10/10 - 훌륭해요

Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 29일
Dear Louis, Thank you for the amazing score! We're thrilled to hear that you had an amazing experience during your stay. We appreciate your kind words and look forward to hosting you again for another satisfactory stay.Kind wishes,Hilton Cambridge City Centre

10/10 - 훌륭해요

Hung Fan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 26일
Dear Hung Fan,Thank you for your stellar 10/10 rating! We're thrilled to learn that you had a fantastic experience during your stay. Our team works hard to ensure our guests have a memorable time, and it's rewarding to see our efforts reflected in your positive review.We appreciate your kind words and look forward to hosting you again for another exceptional stay.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay
Very clean hotel. Room was comfortable and spacious. Breakfast was delicious and a wide choice.
2024년 1월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 16일
Dear Guest, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel clean and comfortable, and that you enjoyed the delicious breakfast with a wide choice.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back on your future visits to Cambridge.Kind regards, Hilton Cambridge City Centre

10/10 - 훌륭해요

Xiaojing

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 16일
Dear Xiaojing, Thank you for reviewing your stay at Hilton Cambridge City Centre. We are pleased to see that you enjoyed your stay with us. We hope to welcome you back soon!Best wishes, Hilton Cambridge City Centre

6/10 - 괜찮아요

Minsuk

가족 여행
좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 15일
Dear Minsuk, Thank you for taking the time to leave your rating. We appreciate your feedback and hope to have the opportunity to enhance your experience during your next visit.Kind wishes,Hilton Cambridge City Centre

10/10 - 훌륭해요

takashi

가족 여행
日本のホテルに泊まったようなサービスを受けられる。
2024년 1월에 2박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 11일
Dear Takashi, Thank you for the kind review! Your satisfaction is our top priority. We hope to welcome you back soon. Kind wishes,Hilton Cambridge City Centre

8/10 - 좋아요

Joaquín

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 9일
Dear Joaquin, Thank you for staying and reviewing Hilton Cambridge City Centre. We hope you enjoyed your stay!We are looking forward to welcoming you back! Best wishes,Hilton Cambridge City Centre

8/10 - 좋아요

david

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A good choice in Cambridge.
Excellent location, right in the heart of Cambridge. The hotel breakfast is good, with many choices. The front desk staff was great, especially the Ukranian woman who helped us. The room was very large and comfortable. They have the good sense to use a cooling/heating system that makes almost no noise--a true rarity in today's world.
2023년 12월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 9일
Dear David,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our excellent location, breakfast offerings, and the comfort of your room. We'll make sure to pass along your compliments to our front desk team, especially the Ukrainian woman who assisted you. Your feedback is greatly appreciated, and we look forward to hosting you again in the future.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick and fast check-in.
2024년 1월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 9일
Dear Steven, Thank you for your positive feedback regarding the quick and fast check-in. We're delighted to hear that you had a smooth arrival experience. We appreciate your time and look forward to welcoming you back on your next visit.Kind wishes,Hilton Cambridge City Centre

4/10 - 별로예요

Donna

좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Walls where so thin as was the pillows
Customer service was terrible by phone, face to face was slightly better. Walls were so thin we could hear everything going on next door thank god he didn't last long but but still hear movement and talking till 4am. Pillows were so thin you may as well not have bothered. No discounts on parking, over £40 for 24hrs. Good location
2023년 12월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 9일
Dear Donna,Thank you for taking the time to share your experience, and we appreciate your feedback. We apologise for the inconvenience caused by the thin walls and the issues with the pillows. Please be assured that we will investigate and address these concerns to improve our overall guest experience.Regarding parking, we understand your concern and will review our pricing structure to ensure it aligns with our guests' expectations.We value your insights, and we hope to have the opportunity to provide a better experience during any future visits.Best regards,Hilton Cambridge City Centre

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 1월 31일
Dear Michael, Thank you for sharing your recent experience with us. We value your input and apologise for any shortcomings during your stay. Your feedback is crucial, and we're committed to making improvements.We appreciate your understanding and hope to welcome you back for an enhanced experience.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location & room
Fabulous comfy bed & bedding. Very clean room & a good size. Plenty of storage space. Excellent choice at breakfast.
2023년 12월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 12월 18일
Dear Alison,Thank you for taking the time to share your positive feedback about your recent stay. We're thrilled to hear that you enjoyed our excellent location, comfortable bed, and the cleanliness of your room. It's great to know that the breakfast selection met your expectations.We appreciate your kind words, and our team looks forward to welcoming you back for another exceptional experience.Safe travels, and we hope to see you again soon!Best regards,Hilton Cambridge City Centre

8/10 - 좋아요

Alwyn

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good, almost great
Hotel du vin in Cambridge was perfectly nice. A few hiccups in my attic room, tattobger: mould in the bathroom above the shower. Peeling paint in the bathroom. And most disappointing is the decision to exclude so called ‘classic’ rooms from any of the usual lovely HDV snacks and drinks available in the mini-bar. Since you have to pay for three anyway, what aren’t they there?
2023년 12월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 12월 18일
Dear Alwyn, Thank you for sharing your experience, although it seems there might be a mix-up in the hotel details. Your feedback references Hotel du Vin in Cambridge, and we want to clarify that we are Hilton Cambridge City Centre.We appreciate your insights into your stay, and we recommend reaching out directly to Hotel du Vin to ensure your valuable feedback reaches the appropriate team.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great service, friendly staff, awesome location
We needed a place to stay for a Saturday night in Cambridge city centre and are so glad we chose the Hilton. Valet parking was great, no delay on arrival or departure and a decent price for 24 hours. Check in was easy and the lady that checked us in was super friendly. Our room was ready early which was a real bonus. Room was clean with a good size comfortable bed. Bathroom was modern with good amenities.
2023년 12월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 12월 18일
Dear Colin, Thank you for choosing Hilton Cambridge City Centre and taking the time to share your wonderful experience! We're delighted to hear that our valet parking, efficient check-in process, and comfortable room met your expectations.Our team strives to provide exceptional service, and it's rewarding to know that our friendly staff, clean accommodations, and modern amenities added to the enjoyment of your stay.If your travels bring you back to Cambridge, we'd love to host you again.Safe travels, and we look forward to welcoming you back soon!Best Regards,Hilton Cambridge City Centre

8/10 - 좋아요

Dean

2023년 12월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 12월 12일
Dear Dean, Thank you for reviewing your recent stay at Hilton Cambridge City Centre. We are thrilled to see that you enjoyed your stay. We hope to welcome you back for another enjoyable stay soon. Best wishes,Hilton Cambridge City Centre

4/10 - 별로예요

Jasper

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Arrived in my room. My kettle didn’t work. Tried ALL THE ‘phone number on the speed dial — NONE of them answered. Went downstairs to reception, they said they would send someone straight away. 25 minutes later someone arrived with a kettle — which also didn’t work! He finally returned 10 minutes later with one that did. And the safe was locked shut, unable to use. And NO. Alert parking, as promised. Chaps in the piano bar were nice, that’s all I can say.
2023년 11월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 12월 6일
Dear Jasper, Thank you for sharing your recent experience with us. We sincerely apologise for the inconveniences you faced during your stay. Your feedback is invaluable in helping us address areas that need improvement.It's disheartening to learn about the issues you encountered with the kettle, safe, and parking. Such lapses are not indicative of the high standards we strive to maintain. We have immediately shared your concerns with the relevant departments to ensure necessary improvements are made.We appreciate your kind words about the staff in the piano bar. However, we regret that this positive experience was overshadowed by the challenges you faced.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Kind regards,Hilton Cambridge City Centre

8/10 - 좋아요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast
Amazing Breakfast, however the rooms were lacking a bit of sound proofing could the people next door snoring and the showers make a funny sound when on. Apart from that good location and good buffet breakfast
2023년 12월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 12월 5일
Dear Jack, Thank you for taking the time to share your feedback with us. We apologise for any inconvenience you experienced regarding the soundproofing of the rooms and the peculiar sound from the showers. Your comments are valuable, and we will certainly look into ways to address these concerns and enhance the overall experience for our guests.We appreciate your understanding and hope to welcome you back for an even more comfortable stay in the future.Best wishes, Hilton Cambridge City Centre

2/10 - 너무 별로예요

Mizuki

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2024년 2월 13일
Dear Mizuki, Thank you for taking the time to leave a review, although we regret that your experience did not meet your expectations. Your feedback is important to us, and we are committed to continuously improving our services. We hope to have the opportunity to better serve you in the future.Best regards, Hilton Cambridge City Centre

10/10 - 훌륭해요

vicky

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was great. Location was very convenient in a bustling area. Quiet clean rooms and a lovely bar and dining area. Friendly staff and everything you would need on site. Would highly recommend and look forward to staying there again in the future.
2023년 11월에 1박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 11월 30일
Dear Vicky,Thank you for taking the time to share your wonderful experience! We're thrilled to hear that you found our hotel great, with a convenient location in a bustling area. It's fantastic that you appreciated our quiet and clean rooms, the lovely bar and dining area, as well as the friendly staff. We're honoured by your recommendation and can't wait to welcome you back in the future.Best regards,Hilton Cambridge City Centre

10/10 - 훌륭해요

resul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent HOTEL, Great Staff, Clean and Spacious Rooms,
2023년 11월에 3박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 11월 21일
Dear Resul,Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us. It's also heartening to know that our staff contributed to making your stay enjoyable.We appreciate your kind words and look forward to welcoming you back on your next visit to Cambridge.Best regards,Hilton Cambridge City Centre

4/10 - 별로예요

a

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Possibly wrong charge not reviewed.
The stay was great. However, there was a charge for which I requested to see the receipt and to review the charge accordingly. I made the request over the phone, as I realized after I had left (on a hurry unfortunately) and I was already on the train. I am still awaiting the promised review and response.
2023년 10월에 4박 숙박함
답변 제공: Hilton Cambridge City Centre 님, 2023년 11월 21일
Dear A,Thank you for your feedback.I apologise for any inconvenience regarding the charge you've mentioned. We're actively reviewing the issue. Please see your email for any incoming message from us. Thank you for your understanding.Best Regards,Hilton Cambridge City Centre