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Hotel Alux Cancun

3.0 star property
Travelers discover the authentic Downtown Cancun with expert tour assistance and round-the-clock support from staff who know the city's hidden gems

Choose dates to view prices

Hotel Alux Cancun puts visitors in the heart of Downtown's vibrant energy. The helpful staff provides tour and ticket assistance for exploring the city like a local. Travelers appreciate the practical luggage storage service and the security of a 24-hour front desk.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

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Room | Free WiFi, bed sheets

Room

7.0 out of 10
Good
(4 reviews)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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Aug 6 - Aug 7
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About the neighborhood

Located in Cancun, Hotel Alux Cancun is in the city center. Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Puerto Cancun Marina Town Center. Xoximilco and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are not to be missed. Visit our Cancun travel guide
Map
Avenida Uxmal 21 Supermanzana 23, Manzana 3, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    8 min walk - 0.7 km
  • Mercado 23
    3 min walk - 0.3 km
  • Las Palapas Park
    5 min walk - 0.4 km
  • Plaza 28
    14 min walk - 1.2 km
  • Plaza Las Americas
    5 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN)
    25 min drive

Restaurants

  • Subway
    2 min walk
  • La Parrilla
    4 min walk
  • KFC
    2 min walk
  • Porky's Tacos
    3 min walk
  • Pizza Hut
    3 min walk

About this property

Hotel Alux Cancun

  • Hotel near Langosta Beach
  • Close to Plaza Las Americas, Hotel Alux Cancun has plenty to offer. Guests can connect to free in-room WiFi.
  • Other perks include:
    • A front-desk safe, luggage storage, and tour/ticket assistance
    • A 24-hour front desk
  • Room features
  • All guestrooms at Hotel Alux Cancun include comforts such as air conditioning, in addition to amenities like free WiFi.
  • More conveniences in all rooms include:
    • Bathrooms with showers
    • TVs with digital channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Alux Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hotel Alux Cancun doesn't offer parking.

What time is check-in at Hotel Alux Cancun?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Alux Cancun?

Check-out is at 11 AM.

Where is Hotel Alux Cancun located?

Located in Downtown Cancun, this hotel is 0.2 mi (0.4 km) from Las Palapas Park and 3 mi (4.8 km) from Playa Tortugas. Mercado 23 and Benito Juarez Municipal Building are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Alux Cancun Reviews

7.2

Good

7.4

Cleanliness

8.0

Location

7.2

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 23 out of 119 reviews
Rating 8 - Good. 47 out of 119 reviews
Rating 6 - Okay. 29 out of 119 reviews
Rating 4 - Poor. 9 out of 119 reviews
Rating 2 - Terrible. 11 out of 119 reviews

Reviews

Verified

8/10 Good

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is nice. The property is dated but a great price and comfortable. Very close to ADO bus
Stayed 1 night in Sep 2025
Verified

6/10 Okay

John

Disliked: Property conditions & facilities, room comfort

Noisey but great location.

Very noisey. we expected some noise but this was over the top. Location is great though. Absolutely no english spoken!
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Robbie

Liked: Staff & service, amenities, property conditions & facilities
Very convenient location only meters away from the ADO bus station. Can’t beat the price and the staff was very friendly and attentive. Hot water and a fully air conditioned room is necessary in a humid place like Cancun.
Stayed 1 night in Dec 2022
Verified

6/10 Okay

carlos

There are no dining options on the property, but there are plenty of local food options nearby. there is no microwave or refrigerator
Stayed 1 night in Aug 2025
Verified

8/10 Good

Brian

Liked: Cleanliness
Disliked: Amenities
It was old school and an authentic experience. Don't ever let the chains take over. They Suck.!!
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Phetnikone

Disliked: Property conditions & facilities
We arrived at 11:30pm in Cancun airport and reached the hotel front door by 12:10am. No one at front desk. We can see thru the locked door. We called 2-3 times, no one pick up phone. But there was someone behind us doing a midnight delivery. He was able to text front desk and 10 minutes later a lady came to open door and check us in. If there was no delivery guy there, we would have not got in. The delivery guy had the lady cellphone #. We have front desk number. We can hear the phone rings when we call hotel.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Eugene

Disliked: Amenities
Older property which needs updating. No amenities, and the furnishings are old. Took a long time for the water to heat up in the shower. Air conditioning works but not well. Strong smell of cleaning products. Had to pay in cash. Only positive thing is that it is near the bus station and will do for overnight.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Gerda Ursula

Liked: Cleanliness, property conditions & facilities
ubicacion buena.
Stayed 1 night in Jun 2026
Verified

8/10 Good

Pepe

Liked: Cleanliness, staff & service
Bastante bien para el costo
Stayed 1 night in Feb 2026
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Limpia
Stayed 1 night in May 2026
Verified

10/10 Excellent

KRISTIAN

Liked: Cleanliness, amenities, property conditions & facilities
Muy amables las personas que me atendieron en general todo muy bien
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

DANNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy atento y amable muchas gracias.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Paulina

Liked: Cleanliness
La habitación limpia solamente el AC muy ruidoso y la TV tenía una luz muy incómoda por la noche
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No aceptaron pago con tarjeta, el hotel es viejo y algo descuidado
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Alejandra

Disliked: Staff & service
Terrible, es pago al llegar donde forzada ente es efectivo. Llegue 11.30pm, no hay cajeros o bancos cerca, pague en dólares y no anexo el monto qué me cobro a mi recibo. Llame en 2 ocaciones para ver disponibilidad y otra para avisar que estaba en camino. No se me notifico que solo es efectivo, así pude haber pagar otro viaje al uber para un cajero a retirar.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
La habitación estaba bien, está bien ubicada.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una estancia agradable.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Hugo

Liked: Staff & service, amenities
el aire acondicionado muy ruidoso y la tv no encendio
Stayed 1 night in May 2024
Verified

2/10 Terrible

Cesar Alfonso

Disliked: Cleanliness, amenities, property conditions & facilities
Está cerca de la central pero no había agua caliente, solo fria y bien fria, no volvería a hospedarme a menos que no encontrase otra opción
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

MARCIO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não compensa

Queria apenas um hotel ao lado do terminal ADO. Objetivo atingido, mas este hotel é muuuuito ruim. Atendimento péssimo, com os funcionários atendendo sem vontade, quarto ruim. A noite o barulho da rua não para, com polícia, alarme, gritaria, etc. Se tivesse que ficar por aqui de novo escolheria outro hotel. Ah, só aceita pagamento em dinheiro.
Lobby
Não sei o que é essa área. Imagino que deveria ser uma sala para comer.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Riquelmis

Disliked: Cleanliness
Ahi cucarachas en el baños
Stayed 3 nights in Nov 2023
Verified

2/10 Terrible

Cynthia yaylen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No se puede pagar con tarjeta
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay papel de baño, la sabana de una cama manchada, la chica de recepción muy lenta
Stayed 1 night in Sep 2023
Verified

8/10 Good

Arafat

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien por el precio pagado!
Stayed 1 night in Jun 2023