2 개의 실내 수영장, 일광욕 의자, 시설 내 인명구조원

켈틱 매너 리조트 여행 후기

5 out of 5
켈틱 매너 리조트
Chepstow Road, Coldra Wood, Newport, Wales

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 507개" "
평점 8 - 좋아요. 1009개 이용 후기 중 230개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 120개" "
평점 4 - 별로예요. 1009개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 68개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

allegra

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It is right on the M4
2024년 3월에 4박 숙박함

4/10 - 별로예요

Maziar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room service is poor . I have to asked 5times to bring few empty glasses to our room . Never happened.
2024년 3월에 1박 숙박함
답변 제공: Abbie 님, 2024년 3월 17일
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Abbie 님, 2024년 3월 17일
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 - 좋아요

Huw

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Abbie 님, 2024년 3월 17일
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Abbie 님, 2024년 3월 17일
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

Veronica 님, Pinner

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great stay for my step son's 21st birthday. Friendly service, they made a real fuss of the birthday boy, good food and lovely clean, comfortable rooms. We thoroughly enjoyed our stay.
2024년 3월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 3월 6일
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed not only the hotel facilities but our team looked after you so well. We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

Kate

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 3월 6일
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 - 훌륭해요

Jill

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Lovely place, food amazing. Overall had a great time but both bars were closed and didn’t have enough staff to cover table service. Waited a long time for drinks.
2024년 2월에 1박 숙박함
답변 제공: Eleanor H 님, 2024년 2월 27일
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 - 훌륭해요

Kirandeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 2월 22일
Thank you for your review! We hope to welcome you back to the Resort in the near future

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favourite place!
2024년 2월에 1박 숙박함
답변 제공: Abbie 님, 2024년 2월 20일
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

6/10 - 괜찮아요

ashara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Abbie 님, 2024년 2월 20일
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

Beverley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything thing about the hotel but, more attention to detail is needed in the room cleaning, e.g. paintwork needs wiping down, more dusting required. Only disappointment was the changing facilities in the health club. Changing room is way to small for use by both the club and the spa. We waited 10 minutes for a space to be able to change.
2024년 2월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 2월 16일
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 - 훌륭해요

Danielle

2024년 2월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 2월 16일
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the future.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was only there for a few hours and had no opportunity to experience the facilities.
2024년 2월에 1박 숙박함
답변 제공: Abbie 님, 2024년 2월 12일
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

Oonagh

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel - the spa was amazing rooms all airy and bright ..
2024년 1월에 1박 숙박함
답변 제공: Abbie 님, 2024년 2월 12일
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 - 좋아요

Jemma 님, Perth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel parking is £20 a night for guests at under ground car park, or a walk away for £10 a night. I think this is excessive to charge on top of stay. Hotel is nice but tired, one lift broken and rooms clean and plesant but showing signs of age. Upon checking in the app didnt work, and reception gave us no information.no info about our booked breakfast, or about check out times, spa facilities etc. Poor service in that sense although all staff were pleasant. Just feel like i probably could of booked premier inn for similar stay at half the price.
2024년 2월에 2박 숙박함
답변 제공: Vicky F 님, 2024년 2월 6일
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 - 훌륭해요

Maria Luz G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful place
2024년 1월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 1월 25일
Thank you for you review! We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

BERNARD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 1월 25일
Thank you for you review! We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

Kevin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 1월 25일
Thank you for you review! We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

Steven

2024년 1월에 1박 숙박함
답변 제공: Abbie 님, 2024년 2월 12일
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

Emeka Timothy

좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Vicky F 님, 2024년 1월 25일
Thank you for you review! We look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First class team with a good App making it easy to order drinks and food from the table with prompt delivery
2024년 1월에 3박 숙박함
답변 제공: Vicky F 님, 2024년 1월 17일
Thank you for your feedback! We are pleased to read that you enjoyed your stay with us and hope to welcome you back to the Resort in the near future.

10/10 - 훌륭해요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding hotel in all aspects
2024년 1월에 2박 숙박함
답변 제공: Vicky F 님, 2024년 1월 12일
Thank you for your review! We hope to welcome you back to the Resort in the near future.

6/10 - 괜찮아요

Lydia Anne

2024년 1월에 1박 숙박함
답변 제공: Abbie 님, 2024년 1월 31일
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

4/10 - 별로예요

Alex

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My stay at the Celtic manor was underwhelming to say the least, me and my partner were very excited about the trip and it got off to a poor start when we got there as we discovered our toilet wasn’t flushing and our bathroom was flooded, however the complimentary upgrade was a nice touch, would also advise booking your meals in advance as they do get booked quite quickly, also when I ordered a pint which for 7.25 I didn’t expect to get a glass with lipstick stains on it, the staff were friendly when fixing this issue, and if I’m being honest that £50 hidden fee as like a deposit is something they kept very quiet, and I’m still waiting to receive this back, personally I wouldn’t recommend this especially for the price of the room and also the price you pay just for a few drinks.
2024년 1월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 1월 12일
Thank you for your review! I am sorry to read of the issues encountered during your stay. The 50 is a pre-authorisation for the deposit against the room, this should have been explained on check in and is stated in your confirmation email. This is automatically released on check out and is then up to the bank to release the funds back into your available balance. Should you wish to discuss this further, please contact us directly so that we can look into this for you. Thank you once again.

10/10 - 훌륭해요

Susie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 1월 9일
Thank you for your review. We hope to welcome you back to the Resort in the future.

10/10 - 훌륭해요

matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 1월 9일
Thank you for your review. We hope to welcome you back to the Resort in the future.

10/10 - 훌륭해요

Jolene

2024년 1월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 1월 9일
Thank you for your review. We hope to welcome you back to the Resort in the future.

4/10 - 별로예요

Jonathan 님, Brighton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Perfectly acceptable, just very dated, expensive for what it is, tiny baths for the room type, generally mediocre.
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 1월 9일
Thank you for your review. It's always appreciated when guests take the time to post! We hope to welcome you back to the Resort in the near future.

4/10 - 별로예요

Sasha

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Reason why I have scored them down is because they have charged me for food I did not have. They agreed to remove the charge of £38 at check out. It was pending for days on my card only for the charge to be reinstated 3 days later. I have a screen shot of the pending credit, Shame really, we would of returned in February but this dishonesty by the reception staff has put us right off. The checking in by the way was very poor too. We fed this back as we got ignored twice before being served but had no reply to that either.
2023년 12월에 2박 숙박함
답변 제공: Vicky F 님, 2024년 1월 9일
Thank you for your feedback. I am sorry to read of the issues you have had surrounding your bill. Please reach out to us directly so that the management team can look into this for you. Thank you once again.

10/10 - 훌륭해요

Lesley

2023년 12월에 2박 숙박함
답변 제공: Vicky F 님, 2024년 1월 25일
Thank you for you review! We look forward to welcoming you back to the Resort in the near future.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Vicky F 님, 2024년 1월 9일
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Celtic manor was a lovely stay! Really nice resort
2023년 12월에 2박 숙박함
답변 제공: Vicky F 님, 2023년 12월 31일
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 31일
Thank you for your 5/5 review!

4/10 - 별로예요

Ryan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very average was belittled by members of staff and felt very out of place and not welcomed had stains on bathroom sink the bath was dirty the view I had was terrible, it wasn’t my best experience at the Celtic normally I feel welcomed and have a nice modern room but it was a terrible stay I won’t be returning I could of paid £60 for the quality of service I had last night absolutely terrible
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2024년 1월 9일
Thank you for your feedback. I am sorry to read of the issues you encountered during your stay. If you would like to discuss your feedback with the management team, please contact us directly and a member of the team will be able to discuss your feedback further. Thank you once again.

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 31일
Thank you for your 5/5 review!

8/10 - 좋아요

Will

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Signature rooms are still reasonable but looking a bit worn and really let down by ancient balcony doors which are tough to open and let M4 hum and cold draft in - we could smell cigarette smoke coming into our room. Steak on Six and health club facilities are still good and Olive Tree and Merlins ok. Not a luxury experience but decent.
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 31일
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 - 훌륭해요

julian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Celtic Manor Resort
The hotel is very nice, a fantastic foyer area that links into all aspects of the hotel. The dining experiences are great with great food available, they have on site shopping available with some great boutique type shops. The bedroom was very spacious and the furnishings of the highest quality. The Swim & Gym areas are top notch, with fantastic equipment and facilities available. This is the best hotel i've stayed in all year and i've stayed in over 30 to date. Great price point too.
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 19일
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed the hotel facilities during your time with us. We look forward to welcoming you back to the Resort in the future.

4/10 - 별로예요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont be late for dinner !
Arrived at 9.25, and by the time we checked in, all the restaurants had closed at 9.30, We had to go to someones room to get room service, eat in there, even though there were many tables empty downstairs. Not ideal after a very long day...
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 19일
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We hope to welcome you back to the Resort in the future.

10/10 - 훌륭해요

Sarah

2023년 12월에 2박 숙박함
답변 제공: Vicky F 님, 2023년 12월 19일
Thank you for you 5/5 review! We hope to welcome you back to the Resort in the near future.

10/10 - 훌륭해요

Orrin

2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 19일
Thank you for you 10/10 review! We look forward to welcoming you back to the Resort in the future.

6/10 - 괜찮아요

Susan

2023년 12월에 3박 숙박함
답변 제공: Vicky F 님, 2023년 12월 19일
Thank you for your review! We hope to welcome you to back to the Resort in the future.

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely
Lovely hotel with friendly staff. Could do with more car chargers but that could be said for a lot of places.
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 14일
Thank you for your feedback! We are pleased to read that you enjoyed your stay with us. While we do have a limited amount of chargers in our underground car park, we do have 18 super chargers and 12 low powered chargers situated at our Roman Road car park which are available for use. We hope to welcome you back to the Resort in the future.

10/10 - 훌륭해요

Ben

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my partner stayed here to finish off birthday celebrations and it was wonderful. Very happy with the room, we had a lovely balcony and the bed was so comfy. The bathroom was really well decorated and we had almost everything we needed. Complimentary water and a bottle of wine! Really great value for money. Only issue was the bath looked like it hadn’t really been cleaned so I had to clean the bathroom before being able to relax in the bath. But our stay was great nonetheless. Great facilities. We had the signature collection and had complimentary beverages just as hot chocolate, selection of coffees and access to a quaint lounge. There were some lovely mini shortbread pieces as well. However it does not mention the second spa is a shuttle away. Loved the body wash and complimentary pillow spray. Even had conditioner which made my hair so soft!!! Staff were lovely and Welcoming. Not much access to centre or anywhere else really as it’s pretty much on the motorway! we had a lovely relaxing time and was very happy and impressed. Didn’t want to leave and will be returning again in the future for longer to explore!!
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 8일
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

2/10 - 너무 별로예요

Ian

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
We stay here every year this year I had a sudden illness which meant I couldn’t go. Expedia tried to call the hotel to explain but they were uninterested and wouldn’t let me cancel even though it was over 2 weeks notice.
2023년 12월에 2박 숙박함
답변 제공: Vicky F 님, 2023년 12월 8일
Thank you so much for sharing your recent experience of The Celtic Manor Resort. Your feedback means a lot to us. We hope we have the opportunity to welcome you to the Resort in the future.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Nicest hotel i have been to in the UK. Will be returning.
2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 8일
Thank you for your review! We look forward to welcoming you to the Resort.

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place.
답변 제공: Vicky F 님, 2024년 2월 13일
Thank you for your review! We hope to welcome you back to the Resort in the near future.

8/10 - 좋아요

Clare

2023년 12월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 8일
Thank you for your review! We look forward to welcoming you to the Resort.

10/10 - 훌륭해요

Sarah

2023년 11월에 1박 숙박함
답변 제공: Vicky F 님, 2023년 12월 8일
Thank you for your review! We look forward to welcoming you to the Resort.

10/10 - 훌륭해요

Sabian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Vicky F 님, 2023년 12월 8일
Thank you for your review! We look forward to welcoming you to the Resort.