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"Lovely reception staff, friendly, helpful, asked questions to then recommend things to me proactively-the people do make the difference & they’re doing it right here! Room was very nice-soft bedding & very comfortable bed, great shower, nice looking bath if I’d been staying longer. A few errant hairs from previous occupants but in good condition & very clean otherwise-I’m not annoyed in any way-hairs do happen on cleaning cloths etc-I had no doubt this room had been very well cleaned. Great for loads of local shops & restaurants & right next to principality stadium-I’ve now got a hotel I will look forward to staying in whenever I’m in Cardiff. "

"Love this hotel, close to everything. Train station is close by, room is clean, the front desk staff very nice and helpful. Had a great time."

"Wonderful experience with staff and check in. And they can do better with cleanliness in rooms. "

"We have had some lovely stays at this hotel, however, not so great on this occasion. The room was comfortable and the staff helpful. We had a problem with the air conditioning not working and the concierge did try to get it fixed but was unsuccessful so provided us with a floor standing fan which did resolve the problem. Unfortunately though sleep was extremely difficult as there was a bar/nightclub playing very loud music until around 3am, which was out of the hotels control but did definitely negatively affect our stay. However, we would consider staying again if we could have a room on the other side of the hotel."

"Wonderful stay, gave us early check in, card and chocolates for our 51st Anniversary! Went back to hotel to have a drink in bar at 9.30. Not much of a space to sit and socialise. Breakfast good but expect Pancakes or Eggs Benedict as in sister hotel Wild Pheasant. "

"Although the early check in was appreciated, for some reason we were given an adapted room. As it was in a quiet area of the hotel we accepted it. I took a shower after checking in but the shower was blocked and flooded the whole bathroom. At 5pm I was told there were no maintenance staff on duty so we had to move rooms. This room was much noisier, on the main road. Not the best nights sleep"

"We arrived on the Friday evening and had a quick check in with very helpful and friendly staff. Dinner in the hotel was good but quite expensive. There are local pub restaurants a short drive up the road or a walk into village . The views are amazing as we had an executive room with patio facing the estuary. The views of the castle and town to the left and to the right the village were very pleasing to the eye and I spent a great deal of time just watching the world go by on the patio. The room was clean and well stocked . The downside of this spa hotel is the fact that guests can only use the pool and sauna/ steam room ect either early in morning or from 5pm onwards. Absolutely atrocious as the cost of hotel isn’t cheap. If weather is bad you are unable to use the facilities as they favour non guests over guests. The treatments are quite expensive but good. I would stay again but very disappointed of limited time allowed in pool. As you can imagine come 5pm it can get busy as weekend ."

"Friendly staff, lovely food and a superb room."

"We came away for a long week to Cardiff, and would not hesitate to stop at the same hotel again. Rooms were clean and spacious, beds were comfy, staff were really friendly and helpful. Breakfast was very nice, and the hotel was in a great location, just a 5 minute walk from the castle, and also Queens Street Station which can get you to Cardiff Bay in a few minutes. Loved every part of the stay."