실내 수영장
예약 가능 여부 확인

홀리데이 인 카디프 - 노스 M4, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 카디프 - 노스 M4, IHG 호텔
Merthyr Road, Tongwynlais, Cardiff, Wales

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 508개 이용 후기 중 130개" "
평점 8 - 좋아요. 508개 이용 후기 중 213개" "
평점 6 - 괜찮아요. 508개 이용 후기 중 97개" "
평점 4 - 별로예요. 508개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 508개 이용 후기 중 27개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent better than expected
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very poor experience, wanted to refuse check in and check out during midnight
2022년 8월에 1박 숙박함

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always a good stay
Comfy and clean room with friendly, helpful staff. Since last stay they have also had BP Pulse installed for EV's which is very useful. Stayed before and will stay again. Useful for Cardiff and surrounding area
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

anthony

2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Harry

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Avoid this hotel
We usually use holiday inns for work purposes and I've stayed in plenty. You would usually expect a decent level of hotel. This one needs to be avoided. Poor condition, mouldy rooms and poor service.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Angie

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice relaxed atmosphere and ideally situated for access into Cardiff. Staff were very helpful, especially the night receptionist Chris. Room was clean and tidy,if a little tired. Possibly do with a refresh. Would be happy to stay again
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
These IHG properties are a good way to go, standard throughout our stay so far and this one was no different. Clean, big room, good bathroom, good parking, a reasonable rate online. Good value….
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Scott

2022년 7월에 2박 숙박함

8/10 - 좋아요

Sandra

2022년 6월에 1박 숙박함

6/10 - 괜찮아요

James

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

8/10 - 좋아요

Syed

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Iain

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Nice hotel with pleasant staff. Evening food good and breakfast fine. Good facilities on site, with swimming pool as well. Large well equipped room. Good location for Cardiff centre
2022년 7월에 1박 숙박함

8/10 - 좋아요

DAVID

2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid at all costs
Swimming pool dirty. Room dirty and dusty. Steam room not working! Hotel rooms and spa area in badly in need of a makeover. Hotel over priced. Breakfast basic and cold.
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Wendy

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Happy stay but slightly whiffy room
2022년 6월에 1박 숙박함

8/10 - 좋아요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Simon

좋아요: 직원 및 서비스
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Caril

2022년 6월에 1박 숙박함

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 객실의 편안함
Business trip
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Julie

2022년 6월에 1박 숙박함

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic staff excellent breakfast. Comfortable bed.
2022년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient Stay
One night visit staff were polite and gave good service, good beer selection, food was limited but ok
2022년 5월에 1박 숙박함

8/10 - 좋아요

Alan 님, Ochiltree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for short visit
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Sophie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함

4/10 - 별로예요

Phillip

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Not great, but convenient location.
Hotel is tired decor-wise and in need of a refresh in places and good clean in others (didn’t risk sitting in the room’s armchair) Restaurant service was below par. Staff seemed to be more keen to chat with each other than actually serve. Meal inclusive deal (two courses) was a bit of a farce given everything the dessert ended up on the bill, along with the manager’s‘complimentary’ drink for my inconvenience. Check out was a chore with only a single member of staff on the desk @ 8am when lots of people were leaving at the same time (to get to work by the look of most of us). Will I stay here again ? With a Village Hotel nearby… No !
2022년 5월에 2박 숙박함

8/10 - 좋아요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Hannah 님, 2022년 5월 11일
Dear Elaine Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

10/10 - 훌륭해요

Joanne

2022년 5월에 1박 숙박함
답변 제공: Hannah 님, 2022년 5월 11일
Dear Joanne Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 - 좋아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Straight off the M4, good amount of parking and quick check in!
2022년 4월에 2박 숙박함
답변 제공: hannah 님, 2022년 5월 3일
Dear Matthew Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

2/10 - 너무 별로예요

Miss Emily

2022년 5월에 1박 숙박함

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함
답변 제공: Hannah 님, 2022년 5월 3일
Dear Mike Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

6/10 - 괜찮아요

Heather

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
We were made very welcome - team were great. Food average and hotel dated - but fine for the price and clean
2022년 4월에 1박 숙박함
답변 제공: Hannah 님, 2022년 4월 18일
Dear Heather Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

6/10 - 괜찮아요

Anthony

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Not as expected...
A rather disappointing visit. Booked here so we could use the pool, only to find it was booked out completely for swimming lessons throughout the day 10-6. Misinformed about an available slot which turned out not to be, too. So no swim over the two days as we were offsite in the evenings. Booked a queen bed, got two singles. And tea, coffee and milk supplies were not topped up during second day, when we were very late back in the evening, so no morning cuppa!
2022년 4월에 2박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Anthony Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Wishes Hannah Front Desk Associate

2/10 - 너무 별로예요

Miss Jessica

2022년 4월에 1박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Jessica Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. If you would like to discuss your reservation further, please do contact is by emailing frontdesk@cardiffhi.com Best Wishes Hannah Front Desk Associate

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Served the purpose for stay over and situated where easy to get into cardiff
2022년 4월에 1박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Margaret Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 - 좋아요

G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good very thing was good
2022년 3월에 1박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear G Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Set back from the motorway in pleasant surroundings. Very friendly and helpful staff Clean and comfortable room
2022년 3월에 4박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Paul Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Guest Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazingly friendly staff, good food and great service. The only small thing that could be improved perhaps was the temp of the pool- it was incredibly hot!
2022년 3월에 1박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Sarah Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

4/10 - 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear John Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 - 좋아요

Birol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant and helpful staff. Another well managed Holiday Inn; the only criticism is the access from the gigantic round-about. You could easily miss the exit from the main road. Getting onto the flow of traffic is easy. In all we enjoyed our stay.
2022년 2월에 2박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Birol Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

4/10 - 별로예요

Richard

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Slightly disappointed by the hotel. My room was a nice size. The buffet breakfast was also decent and customer service was good. My room however was very tired. The furniture was tatty and the carlet was disgusting. Heavily stained to the point I didn’t dare walk on it bare footed. There was signs of mold around the window frame. The matteress was very springy. Had to move a lot in the night to avoid the springs.
2022년 3월에 1박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Richard Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Wishes Hannah Front Desk Associate

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear David Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

10/10 - 훌륭해요

Joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic hotel. Lovely staff. clean and tidy
2022년 2월에 1박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Joanne Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 - 좋아요

kingsuk

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Very nice and big room ( executive ).
2022년 2월에 2박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Guest Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 - 좋아요

Lasana

2022년 2월에 2박 숙박함
답변 제공: Hannah 님, 2022년 4월 12일
Dear Lasana Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

4/10 - 별로예요

Tony

2022년 2월에 1박 숙박함

8/10 - 좋아요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved having a swimming pool, and the restaurant and lounge areas were absolutely lovely. The staff were very helpful when we had issues with the interconnecting door and the room keys, promptly resolving the issues.
2021년 12월에 1박 숙박함
답변 제공: Yasmin - Front Office Supervisor 님, 2022년 1월 19일
Thank You taking the time to leave a review of your recent stay with ourselves. We are pleased to hear that you have had a pleasant time. We hope to welcome you back in the future. Kind regards, Yasmin - Front Office Supervisor

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Hotel near Cardiff
Everything was good for our stay.
2021년 12월에 2박 숙박함
답변 제공: Yasmin - Front Office Supervisor 님, 2022년 1월 19일
Thank You taking the time to leave a review of your recent stay with ourselves. We are pleased to hear that you have had a pleasant time. We hope to welcome you back in the future. Kind regards, Yasmin - Front Office Supervisor

8/10 - 좋아요

Bethan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Reception staff were kind, helpful, happy. Very accomodating. Bar staff very helpful. Food acceptable but one meal we had to wait for after everyone else was served. Beds were very comfortable and excellent shower. Cleanliness upholstered furniture in rooms and carpets need updating or thoroughly cleaned.
2021년 10월에 1박 숙박함