Thank you for 10 out of 10 review

Dear Sir or Madam,A big thank you for your scores.Please do come back again soon.Kind regardsLouisa StrideGuest Services

Hi Mary, Thank you for your recent review on the Parkgate hotel Cardiff. I am so glad to read that you enjoyed your stay with us.

Dear Sarah, Thank you for sharing your valued feedback. It is wonderful to hear our reception team looked after you so well and you found the overall cleanliness standard very high. Regarding the coffee machine are out but you can also, request a freshly made coffee. We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

HI Carol Thank you for your 5 out of 5 review on the Parkgate hotel Cardiff

Hi Alexandra Thank you for your 3 out of 5 review on the Parkgate hotel Cardiff

Hi John, Thank you for your 5 out of 5 Score

Dear Jacques,Thank you for taking the time to offer your comments following your recent stay. Sorry to hear you were disappointed with your stay. Our room rates are very competitive for a 4* hotel and do not reflect the thermal suite access being included in the room. Our facilities offer a luxury feel including the original post office features across the hotel. When you compare all other 4* hotels in Cardiff that don’t have spa’s you will find our rates are good for a newer hotel. Our thermal suite is a unique facility offering an infinity pool with views across Cardiff Castle, Cardiff arms park and a limited space to unwind, relax, to use our heated beds, you can enjoy a glass of fizz in the thermal suite, relax in our steam room and sauna. For all these reasons we charge for the facility. When you book you receive an email for a link with our website and terms and conditions like below. We list the minimum age requirement in facility online and that it must be bookable in advance at additional charge. I do hope I have been able to cover your points but if I can be of any further assistance, please do not hesitate to contact me.Many thanks,

Dear Paul.Thank you very much for your 5 star review! It was a pleasure to read and I will be sure to share your kind words with the team, it is always appreciated when our guests take the time to post. We are looking forward to your return!Kind regards,

Dear Helen,Thank you very much for your 5 star review! It was a pleasure to read and I will be sure to share your kind words with the team, it is always appreciated when our guests take the time to post. We hope to welcome you back very soon!Kind regards,

HI Michael, Thank you for your 5 out of 5 score for the Parkgate hotel.

Good Evening Meng, Thank you for your recent review on the Parkgate hotel Cardiff

Dear Kym, Thank you for taking the time to share your feedback. I am glad you enjoyed your stay with and felt we operated at our usual 5 star standard. We hope to welcome you back to the hotel again soon!Kind regards,

Dear Catharinus, It is great to hear that you had an enjoyable short break with us. I am glad that you enjoyed the room and the staff were able to look after you well. Please do come back soon. Kindest regards,

Hi David, Thank you for your recent review on the Parkgate hotel Cardiff

Hi Shatha, Thank you for your 5 out of 5 review on the Parkgate hotel Cardiff

Dear Gareth, Thank you so much for sharing your recent experience at The Parkgate Hotel. Your feedback means a lot to us.We look very much forward to your return.Many thanks,

Dear Sharron, Thank you for your 5 star review! It is so lovely to hear that you really enjoyed your stay with us!We look forward to hopefully welcoming you back soon!Kind regards,

Dear Rodney, Thank you for your 5-5 review! We are very pleased to read that you had a comfortable stay and we hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Dear Manuel, Thank you for your kind review. So glad to hear you enjoyed your stay and felt we exceeded your expectations. We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Dear Kai, Thank you for your kind review. So glad to hear you enjoyed your stay and felt we exceeded your expectations. We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Dear Christine, Thank you for your kind review. So glad to hear you enjoyed your stay and felt we exceeded your expectations. We hope to warmly welcome you again to The Parkgate hotel in the future and if we can be of any assistance in the meantime, please do get in touch.

Hi Maria, Thank you for your 5 out of 5 review on the Parkgate hotel Cardiff

Thank you for your 5 out 5 review. We look forward to welcoming you back soon. Kind regards,

Hi Steve, Thank you for your review on the Parkgate hotel

Hi Adam,Thank you for taking the time to comment and provide feedback on your recent stay with us. We are glad you enjoyed our services and I am sorry that there were elements of the room which did not meet your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

Hi Sammie, Thank you for your recent review on the Parkgate hotel Cardiff. I am so glad you found Ana at reception amazing.

Hi Richard, Thank you for your recent review on the Parkgate hotel Cardiff. I am glad you enjoyed your stay with us.

Dear Robert,Thank you for your 5* review.

Hi Grace, Thank you again for your 5 out of 5 score. We hope to see you back soon

Hi Aimee, Thank you again for your 5 out of 5 score. We look forward to welcoming you back soon

Hi Ed, Thank you for your recent review on the Parkgate hotel Cardiff, And the 5 out of 5 score.

Hi Colleen, Thank you for taking the time to comment and provide feedback on your recent stay with us. Feedback is especially important to us as a business and we do use it to help provide an improved service to future guests. Regarding your feedback in The Sorting room restaurant I will ensure that this is forwarded to the Food and Beverage Management Team who are constantly reviewing their procedures and looking for areas of improvement to ensure that the staff are adequately trained and service levels remain high.I do hope that you will return to the Parkgate hotel again in the future for an experience to exceed your expectations.Many thanks,

Hi William, Thankyou for your recent review on the Parkgate hotel Cardiff. I am so happy that all the staff you had interactions with were pleasant. I am so sorry to see that you were disappointed with the breakfast. I will pas on your comments to our restaurant team to discuss.

Hi Naomi, Thank you for your 5 out of 5 review on the Parkgate hotel Cardiff.

Hi Dante, Thank you for your recent review on the Parkgate hotel Cardiff. I am so glad you enjoyed your stay with us.

Hi Chris, Thank you for your high review. I am so glad to hear you enjoyed your stay and that our staff were perfect. They are an asset to the hotel and we greatly appreciate you recognizing them for their high levels of customer service during your visit. We hope to welcome you back soon.

Hi Gerard, Thank you for your 5 out of 5 review on the Parkgate hotel Cardiff

Hi Fiona, Thank you for your recent review n the Parkgate hotel Cardiff. I am so glad you enjoyed your stay at the hotel, and you found our rooms to you satisfaction. A majority of our rooms at the hotel are are different in their layout. I will pass your comments over to the restaurant team regarding breakfast.

Hi Susan, Thank you for your 5 out of 5 review

Hi Breck, Thank you for your recent review on the Parkgate hotel Cardiff. And you high score that you have given us.

Hi Kian, Thank you for your recent review on the Parkgate hotel Cardiff. And you high score that you have given us.

Hi Laura, Thank you for your recent review on the Parkgate hotel Cardiff. And you high score that you have given us.

Hi Amber, Thank you for your recent review on the Parkgate hotel Cardiff. I am so glad se read that you enjoyed your stay with us. I will pass you comments on to the management team as we always strive to improve our services to our customers.

Hi Hedd, Thank you for your amazing review on the Parkgate hotel Cardiff. Please come back and see us soon.

HI Sarah, Thank you for your recent review on the Parkgate hotel Cardiff. I am so glad you enjoyed your stay with us and hope to see you back soon

Hi Rebecca, Thank you for your recent review on the Parkgate hotel Cardiff. And you high score that you have given us.

Hi Christopher, Thank you for your 5 out of 5 review on the Parkgate hotel

Dear valued guest, I am sorry to hear that your stay fell short of expectations and there were some elements of the room that were not up to standard. Thank you for flagging and we are following up to investigate the issues raised. We honored the next level room upgrade on your stay from superior queen to a deluxe king. It only values to the next level room type and 30% off the thermal suite. I am disappointed to hear that there were a few areas that failed to meet your expectations.I do hope that you will return to the Parkgate hotel again in the future for an experience to exceed your expectations.