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더블트리 바이 힐튼 카슨 여행 후기

4 out of 5
더블트리 바이 힐튼 카슨
2 Civic Plaza Drive, Carson, CA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 499개" "
평점 8 - 좋아요. 1001개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 100개" "
평점 4 - 별로예요. 1001개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 68개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 5박 숙박함

6/10 - 괜찮아요

kim

좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
소음
소음이 심한 단점 즉 방음이안되요

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff; clean.
2024년 3월에 1박 숙박함
답변 제공: Daniel 님, 2024년 5월 9일
Hello Michelle, thank you so much for your high rating. We really appreciate that a lot. We're glad you enjoyed your stay and hope you stay with us again!

8/10 - 좋아요

Donald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked this hotel because it offered a shuttle to the cruise port. I phoned the hotel and was told there was a cruise shuttle. When we checked in we were told that the hotel does not offer a shuttle to the cruise port snd to book Uber or Lyft?
2024년 5월에 1박 숙박함
답변 제공: Daniel 님, 2024년 5월 9일
Hello Donald, we're so sorry about that. We apologize for the miscommunication. We'll make sure to update the information about the shuttle online. If you choose to stay with us again, i'm more than happy to make things right with you for this inconvenience.

10/10 - 훌륭해요

Tana

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Daniel 님, 2024년 4월 27일
Hi Tana, thank you so much for the high rating. We really appreciate that. We're glad you enjoyed your stay with us and hope you stay with us again!

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 1박 숙박함
답변 제공: Daniel 님, 2024년 4월 22일
Hi Sharon, thank you so much for your high rating. We're glad you enjoyed your stay with us and hope to see you again soon!

8/10 - 좋아요

Khyati

출장 여행, 가족 여행
Okay but could be cleaner and more updated
2023년 2월에 3박 숙박함
답변 제공: Daniel 님, 2024년 4월 19일
Thank you for taking the time to provide us with feedback for your stay. We're so sorry about that, I'll be passing on your feedback to the Housekeeping staff. We hope to see you again in the future and earn a perfect 5 star rating next time! Thank you again for staying with us.

10/10 - 훌륭해요

christopher

2024년 4월에 2박 숙박함
답변 제공: Daniel 님, 2024년 5월 9일
Hello Christopher, thank you so much for your high rating. We really appreciate that a lot. We're glad you enjoyed your stay and hope you stay with us again!

6/10 - 괜찮아요

isaias 님, Denver

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
Rooms are a bit outdated, not bad overall.
2024년 3월에 4박 숙박함
답변 제공: Daniel 님, 2024년 3월 31일
Thank you for taking the time to leave us some feedback on your experience with us. We hope you enjoyed your stay with us and hope to see you again and earn a better score from you.

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and super nice staff
2024년 3월에 1박 숙박함
답변 제공: Daniel 님, 2024년 3월 31일
Thank you sooo much for your kinds words and high rating. We really appreciate that a lot. We're really glad you enjoyed your stay with us and hope you stay with us again in the future!

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 편의 시설/서비스
Nice & clean
2024년 3월에 2박 숙박함
답변 제공: Daniel 님, 2024년 3월 26일
Hi Paul, thank you so much for your high rating. We take great pride in our cleanliness, so thank you for that. We really do appreciate that. We're glad you enjoyed your stay with us and hope to see you again in the future!!

10/10 - 훌륭해요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It actually was a nice and well kept up hotel!
2024년 3월에 4박 숙박함
답변 제공: Daniel 님, 2024년 3월 25일
Thank you so much for the kind words and high rating Jennifer! We really appreciate that a lot. We're glad you enjoyed your stay and hope you stay with us again in the future!

4/10 - 별로예요

Peggy Bouvet Dit

연인과의 여행
좋아요: 직원 및 서비스
The property is in the middle of nowhere and doesn’t provide shuttle for guests.we stayed 2 nights in a suite priced way too high for the amenities. Upon arrival we realized there was no shower gel in the bottle in the bathroom. When calling at 4pm to get it refilled, they told us that the storage room was closed à this time so we would have to wait until the next day (they gave us extra bar of soaps to compensate). The next day we had an event and left at 8am and we made sure the “do not disturb” sign was removed so they could service our room. When coming back around 6:30pm, we realized that housekeeping hadn’t come to service the room. When calling the front desk, they were only able to give fresh towels, but no one made our bed or clean the bathroom. This is not acceptable when you charge your customers over $600 a night. We had been coming every year for the rugby event and this is the last time we will be using this hotel.
2024년 3월에 2박 숙박함
답변 제공: Guest services 님, 2024년 3월 5일
We're sorry your stay wasn't what it could've been, we appreciate your feedback and will work hard to improve.

10/10 - 훌륭해요

Amanda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We wanted a hotel near the Dignity Health Sports Complex and this Hilton hotel was a wonderful choice. There is a Starbucks nearby, the restaurant inside the hotel was great and the staff were very friendly. We would definitely stay here again.
2024년 3월에 3박 숙박함
답변 제공: Guest services 님, 2024년 3월 5일
We are so glad your stay was such a positive one! We hope to welcome you again soon!

10/10 - 훌륭해요

Karen Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Staff was really friendly and helpful. Bed was very comfortable.
2024년 2월에 4박 숙박함
답변 제공: Daniel 님, 2024년 3월 3일
Hi Karen Marie, thank you soooo much for the kinds words and high rating. We really appreciate that. Thank you for choosing to stay with us, we're glad you enjoyed your stay. Hope to see you again in the future!!

10/10 - 훌륭해요

Marcel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice looking and warm
2024년 2월에 1박 숙박함
답변 제공: Daniel 님, 2024년 2월 27일
Thank you so much for your high rating and kind words. We really appreciate that. Hope to have you back and stay with us again in the future!

10/10 - 훌륭해요

Jessenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Guest services 님, 2024년 2월 14일
We are so glad your stay was such a good one! Hope to see you again soon!

10/10 - 훌륭해요

Kyle

2024년 2월에 1박 숙박함
답변 제공: Daniel 님, 2024년 3월 22일
Hello Kyle, thank you so much for the 5 out of 5 rating! We're really appreciate that a lot. Hope to have you stay with us again in the future!!

8/10 - 좋아요

Masao

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
We need to have complementary breakfast
2024년 2월에 2박 숙박함
답변 제공: Guest services 님, 2024년 2월 10일
Thank you for your review we will pass along your suggestion.

8/10 - 좋아요

Aris

2024년 2월에 1박 숙박함
답변 제공: Daniel 님, 2024년 3월 22일
Hi Aris, thank you for the high rating. We're glad you enjoyed your stay with us. We hope to earn a perfect 5 stars from you next time!

8/10 - 좋아요

guillermo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Guest services 님, 2024년 2월 10일
Thank you for your kind review we hope to see you again in the future!

8/10 - 좋아요

DAVID

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location
2024년 1월에 4박 숙박함
답변 제공: Daniel 님, 2024년 2월 3일
Thank you so much for the kind words and high rating. We hope to see you again!!

8/10 - 좋아요

Manuel

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 1월에 2박 숙박함
답변 제공: Daniel 님, 2024년 1월 26일
Thank you for taking the time and giving us a high review. We're glad you enjoyed your stay with us and hope to earn a full 5 stars from you next time.

4/10 - 별로예요

Frederick

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The cleanliness of the building was great however the customer service was not. For the amount that these rooms go for it was not worth the price. The shower in the bathroom had flooded the bathroom floor into the hallway. Front desk was of course notified and all they did was clean up the water and then lock us out of the bathroom. Called front desk again because
2024년 1월에 1박 숙박함
답변 제공: Daniel 님, 2024년 1월 19일
Thank you for taking the time to provide us feedback with your stay. We're so sorry about your poor experience. We hope if you stay with us again, we'll definitely make things right with you.

10/10 - 훌륭해요

Raymond

2024년 1월에 5박 숙박함
답변 제공: Daniel 님, 2024년 1월 16일
Hi Raymond, thank you so much for your high rating. We really appreciate that a lot. We're glad you enjoyed your stay with us and hope to see you again soon.

6/10 - 괜찮아요

Gilberto

가족 여행
좋아요: 직원 및 서비스
Place needs an update. Place smelled of strong chemical cleaner.
2024년 1월에 1박 숙박함
답변 제공: Daniel 님, 2024년 1월 12일
Hi Gilberto, thank you for taking the time to provide us with feedback on your stay. We're so sorry about that, i'll go ahead and pass on your feedback to the staff to make sure that doesn't happen again. We hope to make things right with you next time you choose to stay with us.

10/10 - 훌륭해요

Jean Francois

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly Staff
Christine at the front desk is a gem, warm nice friendly welcome. Same with Gabby (I believe that's her name) at the restaurant, efficient smiling and friendly as well.
2024년 1월에 3박 숙박함
답변 제공: Daniel 님, 2024년 1월 12일
Hello Jean, thank you so much for the high rating and kind words. We really appreciate that. We're glad you enjoyed your stay and hope you stay with us again in the near future!! )

10/10 - 훌륭해요

Jorge Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Súper bien y rápido el ckeck in
2024년 1월에 1박 숙박함
답변 제공: Guest services 님, 2024년 1월 9일
Thank you so much for your kind review! We are so glad your stay was a good one.

10/10 - 훌륭해요

Diana

2023년 12월에 1박 숙박함
답변 제공: Guest services 님, 2024년 1월 2일
We are so glad your stay with us was such a positive one! We hope to see you again in the not-too-distant future.

10/10 - 훌륭해요

Aditud

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Guest services 님, 2024년 1월 2일
We are so glad your stay with us was such a positive one! We hope to see you again in the not-too-distant future.

10/10 - 훌륭해요

Fine

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Guest services 님, 2023년 12월 19일
Thank you so much for your kind review! We are so glad your stay was such a good one, we hope to see you again soon in the not too distant future. Happy Holidays

8/10 - 좋아요

Rosa

2023년 12월에 2박 숙박함
답변 제공: Guest services 님, 2023년 12월 19일
Thank you so much for your kind review! We are so glad your stay was such a good one, we hope to see you again soon in the not too distant future. Happy Holidays

10/10 - 훌륭해요

Sally

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient
2023년 12월에 1박 숙박함
답변 제공: Guest services 님, 2023년 12월 13일
Thank you for your kind review. We are so glad your stay was a good one!

10/10 - 훌륭해요

Myron

가족 여행
좋아요: 편의 시설/서비스
Arrived at the property and was greeted by the front desk staff “Angie” She was very attentive and friendly. Made me feel welcomed. Fast check in process and the room was very clean and tidy. Definitely recommend this hotel.
2023년 12월에 1박 숙박함
답변 제공: Daniel 님, 2023년 12월 10일
Thank you so much Myron for the high rating and kind words about our Front Office Agent, Angie. She is definitely a shining star of ours and i'll definitely pass on the kind words of yours to her. We hope to see you again!!

10/10 - 훌륭해요

Jenienne

좋아요: 청결 상태
답변 제공: Guest services 님, 2024년 2월 14일
We are so glad your stay was such a good one! Hope to see you again soon!

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2023년 12월에 1박 숙박함
답변 제공: Guest services 님, 2023년 12월 5일
We are so glad your stay was a good one, hope to see you again in the not too distant future!

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Doubletree stay.
Very very nice hotel! Staff was great room was beautiful very comfortable.
2023년 11월에 1박 숙박함
답변 제공: Guest services 님, 2023년 12월 2일
Thank you so much for your kind review, we are so happy to hear your stay was a good one! Hope to see you again in the not too distant future

6/10 - 괜찮아요

Noe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Most of the staff was very friendly and helpful. There were a few who seemed annoyed when we would ask any questions. The bathroom in the standard 2 queen bed room was so small and the shower floor was weirdly bouncy/felt unstable. At the end, we were charged a parking fee which we believed was included since it was never mentioned upon arrival. Overall, not terrible but not great.
2023년 11월에 2박 숙박함
답변 제공: Guest services 님, 2023년 11월 28일
We are sorry your time with us wasn't what you expected, we will take your feedback and work harder to ensure a better stay for future guests, we hope you'll be one of them.

2/10 - 너무 별로예요

Bianca

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Terrible
I am extremely disappointed after reviewing such great reviews of this hotel. It is very misleading. We arrived in the evening after a long drive and as soon as we entered the property the lobby smelled like vomit. The next morning it smelled fine so I’m assuming there was an accident, but nobody to clean it up. I brought my 11 month old daughter with me and always choose to stay at Doubletree because it is a solid choice usually. I get up to the room, and everything seemed fine but the room was so dusty and only had one towel. I was too exhausted to worry about anything so I just put my daughter to sleep and got ready for bed. At midnight, the entire room suddenly started to smell so strongly of incense burning, and I kept hearing the a neighbor go in and out of the room. It was so late and again I was so exhausted and over this place I wanted to sleep. I have asthma and so thankfully I brought my inhaler with me because I had an allergic reaction to the incense. First thing in the morning I call the front desk and nobody answers. Then I call Hotels.com. The hotel didnt give me ANY thing, not even an offer to change floors or rooms. Hotels.com was nice enough to give me a $50 credit. I ended up checking out early and losing $500 on terrible customer service, not holding other guests accountable, and just a terrible property overall.
2023년 11월에 3박 숙박함
답변 제공: Guest services 님, 2023년 11월 16일
Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

4/10 - 별로예요

william

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room was to bright at night no curtain yo help
2023년 11월에 1박 숙박함
답변 제공: Daniel 님, 2023년 11월 14일
Thank you for your feedback William. We're so sorry about that. There are blackout curtains with the metal pull chain. I'll forward your feedback to the team to see if we can try to make them easier to notice/access. We hope to make things right with you next time you stay with us.

10/10 - 훌륭해요

Christopher

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazings. The rooms are so clean
2023년 10월에 2박 숙박함
답변 제공: Daniel 님, 2023년 11월 10일
Thank you so much for the kind words and the high rating. We really appreciate that a lot. We hope you stay with us again in the future!!

6/10 - 괜찮아요

Rodney

좋아요: 숙박 시설 상태 및 시설
Dispensers were empty in bathroom
2023년 11월에 1박 숙박함
답변 제공: Guest services 님, 2023년 11월 7일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 - 좋아요

Arsenio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Aside from the door that can't be open because of the system malfunction we have to wait for more than an hour but everything is ok
2023년 10월에 3박 숙박함
답변 제공: Guest services 님, 2023년 11월 7일
We are pleased to hear your stay was a good one! we hope to see you again in the not too distant future.

10/10 - 훌륭해요

alicia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly and welcoming
2023년 10월에 1박 숙박함
답변 제공: Daniel 님, 2023년 10월 31일
Hello Alicia, thank you so much for the high rating and kind words. We really appreciate that. We hope you stay with us again in the future!!

10/10 - 훌륭해요

Gabriel

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You need to have better coffee pot in the rooms
2023년 10월에 2박 숙박함
답변 제공: Daniel 님, 2023년 10월 29일
Thank you for taking the time for the review and feedback. We're so sorry about that, we'll discuss how to improve the coffee pots in the room. We hope everything else was to your liking. Hope to see you again in the near future!!

10/10 - 훌륭해요

Kristyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff when I arrived were so gracious and very welcoming! The room was nice as well!
2023년 10월에 2박 숙박함
답변 제공: Daniel 님, 2023년 10월 27일
Thank you so much for the kind words. Really appreciate it. We hope to see you again soon!!

10/10 - 훌륭해요

Kristy

2023년 10월에 2박 숙박함
답변 제공: Daniel 님, 2023년 11월 3일
Thank you so much for your high rating Kristy. We really appreciate that a lot. We hope you stay with us again in the future!! Thank you for staying with us.

2/10 - 너무 별로예요

Peggy 님, Irvine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I booked a junior king suite. Around 4:30pm I showed up with my little girl for only two of us. The front desk told me they booked me by mistake. There was no room for me and my little girl to stay there. 😡
2023년 10월에 1박 숙박함
답변 제공: Daniel 님, 2023년 10월 10일
We're so very sorry about your reservation. We had an incident that caused us to have to relocate your reservation to another hotel. We did take care of your hotel charges as well. We apologize for the inconvenience. And hope to make it right with you if next time you chose to stay with us. Thank you for your understanding.

4/10 - 별로예요

Bonnie

출장 여행
별로예요: 직원 및 서비스
Just found front desk staff unfriendly at check-in and check-out
2023년 10월에 2박 숙박함
답변 제공: Daniel 님, 2023년 10월 10일
We're very sorry we fell short of our service. We apologize for our behavior and hope to make things right with you next time you chose to stay with us. Please ask for Daniel at the Front Desk should you return. Thank you very much.

4/10 - 별로예요

Raymond

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Room AC didn’t work. And next door room was so noisy. Wasn’t able to sleep the entire night.
2023년 10월에 1박 숙박함
답변 제공: Daniel 님, 2023년 10월 10일
We're very sorry about the issues you faced. We definitely want to make things right with you, and hope if you choose to stay with us again, we will do just that. Please ask for Daniel at the Front Desk Thank you for providing us feedback with your experience.