“We chose this hotel to celebrate my birthday and paid a premium peak-season rate because it was recently renovated, very clean, and offered the larger balcony room we wanted for our family.
At check-in, we were told the hotel was fully booked and were given a smaller room without a balcony instead of the room we had reserved. Thankfully, Expedia’s customer service worked with the hotel, and we eventually received the correct room.
Once the issue was resolved, our stay was wonderful. The room...
“We chose this hotel to celebrate my birthday and paid a premium peak-season rate because it was recently renovated, very clean, and offered the larger balcony room we wanted for our family.
At check-in, we were told the hotel was fully booked and were given a smaller room without a balcony instead of the room we had reserved. Thankfully, Expedia’s customer service worked with the hotel, and we eventually received the correct room.
Once the issue was resolved, our stay was wonderful. The room...
Wing Hing