Good day, Yasuhiro! Thank you for taking your time and effort to give your honest review of Crown Regency Residences-Cebu. We truly appreciate you for bringing these matters to our attention. In behalf of the management, I would like to sincerely apologize for any inconveniences you have experienced during your stay. Know that we have duly taken note of these, and will take necessary actions as needed. - Victoria, Marketing Communications Team こんにちは、ヤスヒロ！ クラウンリージェンシーレジデンスセブの誠実なレビューに時間と労力を割いていただきありがとうございます。 これらの問題をご報告いただきありがとうございます。 経営陣を代表して、ご滞在中にご迷惑をおかけしましたことを心よりおtoび申し上げます。 これらを適切にメモし、必要に応じて必要なアクションを実行することを知ってください。 -ビクトリア、マーケティングコミュニケーションチーム

Dear Sir/Madame, Warm greetings from Crown Regency Residences Cebu! Thanks for choosing to stay with us. It is always a pleasure to have you here at the resort. We are overjoyed to know that you are satisfied with your stay and that our breakfast buffet were to your liking. Indeed, our resort continues its quest to further improve its facilities and services to ensure that esteemed guests such as you would enjoy your stay. It is feedback like yours that drives us every day to do our utmost to serve our valued guests. Recognition when deserved builds the team stronger and even more eager so thank you. We hope to have you again and we look forward for another opportunity to serve you. Sincerely Yours, Jenesis Marketing Communications Team

Hello Rubusita, Greetings from Crown Regency Residences Cebu! Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.

Dear The Banana, We have received your feedback regarding your stay experience with us. We would like to thank you for bringing this matter to our attention. We apologize for any inconvenience this might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in our discussions of our hotel’s enhancements.

Dear Ma'am/ Sir, Thank you for sharing your thoughts of Crown Regency Residences Cebu. It is disappointing to know that you did not find any pleasing aspect of your stay. We apologize for the shortcomings that you have encountered. Please be assured that we have addressed this concern with the concerning departments to ensure that this incident will not recur in the future.

Hello Paul, Greetings from Crown Regency Residences Cebu! It is always a pleasure to have you here with us. We are overjoyed to know that you are satisfied with your stay and our hotel was above expectations. We look forward to welcome you back the soonest.

Dear Ma'am/Sir, Thank you for taking the time and effort to share your thoughts of Crown Regency Residences Cebu. We are overjoyed to know that you are satisfied with your stay and that our resort were above expectations. We appreciate your gracious commendation of our resort’s notable aspects such as our spacious rooms. For the bath tub leakage concern, we would like to apologize for any inconvenience this might have caused you during your stay. Rest assured that we will take necessary actions as needed.

Hello Robert, Greetings from Crown Regency Residences Cebu! We are overjoyed to know that you are satisfied with your stay and that our hotel were above expectations. We are looking forward to welcome you again at Crown Regency.

Dear Ma'am/Sir, Thank you for taking the time and effort to share your thoughts of Crown Regency Residences Cebu. We have received your feedback regarding your stay experience with us and we would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured that we will take necessary actions as needed.

Hello Peter, Greetings from Crown Regency Residences Cebu! It is always a pleasure to have you here with us. We are overjoyed to know that you are satisfied with your stay and our hotel was above expectations. We look forward to welcome you back the soonest.

Dear Vine, We take extreme pride in keeping our property up to the highest of standards in terms of cleanliness, and we are dismayed to read that we were not able to meet your expectations. We also regret to hear that you faced discomfort in your room, with this, please accept our sincerest apologies. Please be assured that we have taken your constructive review with high regard and this has been shared in our daily training as a reminder for all of us to constantly strive towards improving the quality of our services.

Dear Michael, Thank you for taking the time and effort to share your thoughts of Crown Regency Residences Cebu. Your feedback have been duly noted and are taken with high regard as this helps us to consistently improve on the quality of our service. In behalf of the management, allow me to express our sincerest apology for the inconvenience you have encountered during your stay. It is with deepest regrets that we fell short in providing you and your family with an excellent experience. Rest assured all necessary actions have been taken to address these concerns.