1/5 너무 별로예요
DaveO 님, Altoona
가족 여행
5 10월 2020
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I tried to cancel one of the two rooms we reserved but it was too late. Expedia tried to cancel by calling several times over the period of about a half hour and could not get through. The phone rang and rang with no answer. They told me to try. I tried two separate times. It rang and rang and there was no answer. I finally got through. Rodeway told me they cancelled the reservation. When I arrived they charged me for both rooms, both individually, and placed a third charge that they said they would back out. This appeared to have caused a freeze to be placed on my debit card and rendered it useless for the weekend. We went ahead and stayed in both rooms since they told us we could not cancel one. The room my wife and I stayed in had a musty smell but was otherwise clean. The room my sons stayed in had sheets with what appeared to be a blood stain; it was red. They brought us new sheets but could not enter the room to replace them so my wife did. Our room had a faucet that dripped all night. The clothes iron was missing. The wifi password was incorrect; at least neither my sons nor I were able to connect. The next morning we found out the continental breakfast that was advertised was canceled because of COVID. This needs to be clear on the website. I can't say it was much better than a Motel 6, certainly not at $100 per night.
2020년 10월에 1박 숙박함
