“They charged security deposit on my credit card, return it to some bogus card and said that they can not fix it and it is my problem that they send my security deposit to some unknown persom”
“There were no trash bags in the room, stains on linens, towels, furniture and shower curtain, the pool was out of order which was one reason we booked, the Apple juice tasted spoiled, then disgustingly, I noticed gnats around the juice dispenser. We requested a 5am CST wake up call because the hotel was on CST, right next to the EST boarder and our phones kept randomly switching time zones (as hotel staff thoughtfully warned us). They agreeably said they would call. No one did.
The shower had...
“The bathroom was disgusting with dead bugs. The air conditioner was filthy, I had to use my own cleaning supplies to clean it before I was comfortable to turn on. Then once in use, you could smell the mildew/mold. I will note that it did appear that the bedding was clean, but that was about it. There was dust on top of everything and even the floor was clearly dirty and not appeared to have been cleaned. I would not stay here again.”