Find hotels near Centro Cultural Lomas Estrella, Mexico City from ₩86,191

"I arrived at the hotel and the staff were very kind during check-in. Unfortunately, my experience changed after I realized that I had lost my Gucci scarf while staying at the hotel. The scarf is not only valuable but also a sentimental birthday gift from my daughter, which makes it very meaningful to me. As soon as I noticed it was missing, I went to the front desk to report that I had lost it on the hotel property. The staff said they would try to look for it, but no lost-and-found report was taken and no information about the item was requested. The following day I returned to the desk to follow up and explained the situation again in detail. I was told they had looked around the property and in my room, but again no report was created and no contact information was requested. Before checking out, I stopped at the desk one last time and asked if they could please call me if the scarf was found. I also asked who would be responsible in a situation like this — the hotel or housekeeping — if the item was lost during my stay, but I did not receive a clear answer. I made my reservation through Expedia and I have a Gold Status , so I value professionalism and accountability when issues arise. I truly hope the hotel will contact me if the scarf is located. I am happy to provide any additional information that may help recover the item."

"It's ok for a quick night stay. But the bathrooms need serious help. Showers are inadequate. "

"Reliable restaurant with good service."

"Good "

"Casa Jacinta is a lovely property in the leafy green Coyoacan area. It is an old house converted into a hotel. Our two bed room was on the main floor, convenient for stairs. It had two beds and was very spacious, with doors out to the lovely walled garden. It was very quiet. The breakfast was delicious and Sara the cook very nice. It is easy walking distance to the Frida Kahlo museum and Coyoacan historic center. One tip if taking Uber--there is also a Casa Jacinto! Not the same place! Be sure to put in Casa JacintA."

"Excellent customers service "

"Clean room. Large room. Shuttle was handy. "

"Great location. "

"Fast and good check in process. Kind staff. No one to help with bags though. "