332, Woni-daero, Uichang-gu, Changwon, South Gyeongsang
Reviews
7.8
Good
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안녕하십니까 고객님. 그랜드 머큐어 앰버서더 창원입니다. 그랜드 머큐어 앰버서더 창원을 이용해주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해주셔서 감사의 말씀을 드립니다. 다음 방문 시 더 만족하실 수 있는 서비스를 제공할 수 있도록 최선을 다하는 그랜드 머큐어 앰버서더 창원이 되겠습니다. 차후에 다시 한번 고객님을 모실 수 있는 소중한 기회가 찾아오기를 기대합니다. 감사합니다.
Dear Luis,Thank you for taking the time to tell us about your experience at the Grand Mercure Ambassador Changwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
Response from Front office manager on Sep 11, 2023
Dear CustomerFirst of all, we would like to express our sincere thanks for your warm comments about Grand Mercure Changwon Hotel.It is a great pleasure to know that you were highly satisfied with our hotel. Your positive comments have been shared with all the staff members of the hotel in order to maintain and upgrade our overall standards.Lastly, once again thank you very much for your stay at our Grand Mercure Changwon Hotel and I will be more than happy to see you again soon in the near future.
6/10 Okay
JUN YOUNG
Jul 3, 2023
JUN YOUNG
Stayed 1 night in Jun 2023
Response from 소피아 on Jul 25, 2023
안녕하십니까 고객님.그랜드 머큐어 앰버서더 창원을 이용해주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해주셔서 감사의 말씀을 드립니다.다시 뵐 수 있다면 더욱 만족하실 수 있도록 최선을 다해 노력하겠습니다.항상 건강 유의하시고, 고객님의 다음 여정에도 그랜드 머큐어 창원이 함께할 수 있기를 고대합니다.감사합니다.
It is ok for a business trip, but the main street is a bit far.
MA RO
Stayed 1 night in Jun 2023
Response from Sofia on Jul 25, 2023
Dear. Valuable guestThis is Grand Mercure Ambassador Changwon.We would like to appreciate you for visiting Grand Mercure Ambassador Changwon and taking the time to share your valuable experience with us.we will do our best to make wonderful memories when you visit us next time at hotel.We look forward to having a valuable opportunity to offer you again in the near future.Once again, thank you very much.Kings regards
The location is rather outside the city and transportation in-out is not so easy.
The condition of room was good however the noise disturbed my sleep through the stay.
GILHYUN
Stayed 1 night in Oct 2021
Response from Sophia on Nov 18, 2021
안녕하십니까 고객님.
그랜드 머큐어 앰버서더 창원입니다.
그랜드 머큐어 앰버서더 창원을 이용해주시고 귀중한 시간을 내어 고객님의 투숙 경험을 공유해주셔서 감사의 말씀을 드립니다.
우선, 이번 방문에서 고객님의 기대에 미치지 못하는 경험을 제공하여 마음을 상하게 해드린 점 대단히 죄송합니다.
고객님의 불편사항들은 객실관리 부서에 잘 전달하여 개선하도록 하겠습니다.
기대감을 갖고 방문해주셨을 고객님께 다시 한번 진심으로 사과드리며, 저희들에게 애정 어린 충고를 아끼지 않으신 점 감사드립니다.
남겨 주신 말씀은 보다 나은 서비스를 위한 귀중한 자료로 삼겠습니다.
고객님과 가족 여러분의 건강과 평안을 진심으로 기원합니다.
감사합니다.
Hotel staff are friendly but the hotel is a little bit old and the in-room maintenance not up to a 5-star standard.
The location is good and a shopping mall is just next to the hotel.
There is only one thing worst than a cheap hotel with poor quality staff ... a expensive hotel with poor quality staff. I spend over 185 days per year traveling and I don't remember staying in an hotel of this range of price with worst staff aptitude. The lack of empathy and enthusiasm to attend and leave customers satisfy is just remarkable. I will definitely recommend to find for alternatives before spending time and money on this property.
The hotel is in very good condition. While the lobby was quite active with people coming, going, waiting, etc., my room was quiet and comfortable. It actually felt like a 5 star experience.
I stayed for two nights for a break from a family visit. Hotel is relatively new but despite that my modern room was beginning to look battered. The shower pod leaked and smelt and lights under the console were hanging low. I used the pool/sauna and was charged sbout £25 which I thought outrageous given the cost of the room. Generally very expensive for Changwon.
Excellent stay with wide spread of breakfast selection.
Jim
Stayed 4 nights in Sep 2018
10/10 Excellent
lingru
Aug 31, 2018
Pleasan stay for business
The hotel is located next to the Mall and exhibition center. Very convinience to go around to get the foods and drinks. The hotel facilities is new, clean and spacious. Although the fixed bench sitting is not very comfotable, the overall room is big enough for the business purpose.
For a place like Changwon, Pullman Ambassador Changwon is the best place to stay. The Hotel is conveniently located beside the Exhibition Centre and a Shopping Mall. The rooms are clean and comfy , the only thing I didn't like during my 6 day stay is that the breakfast menu is same everyday. I hope they can make some alternatives in the future.
Verified traveler
Response from Isaac Jung (Marketing Manager) on May 11, 2018
Warm greeting from Pullman Ambassador Changwon Hotel.
What you have mentioned are extaly what we want to convey as the value we can provide. (Advantageous location_ Exhibition Centre and a Shopping Mall)
However, once your unsafisfactor expetrience was mentioend we will try our best to take action on the same breakfast meue structure.
We will make an effort in order to make your further stays to be more enjoyable.
Again, thank you for showing us your concern and interests.
Best regards,
6/10 Okay
NAHM HO
Apr 7, 2018
The hotel charges even shampoo and etc. It is about three star hotel in USA.
NAHM HO
Response from Isaac Jung (Marketing Manager) on May 11, 2018
Dear Ho.
Warm greeting from Pullman Ambassador Changwon Hotel.
Thank you for your concern and time. we have read your comment carefully and in fact, the shampoo has not been charged..
If it was indicated on invoice and charged by mistake of one of our staffs, we will make an act on it.
If you don`t mind could you please tell us your Confirmation number or Name with Staying period.
Mr.Ho, Thank you for your stay and we will make an effort to make your journey with us as pleasant as possible.
I stayed 17 days and they've changed my room three times. I had to extend my stay for two days and they charged my 50$ more than Expedia rate and told me you have two change your room twice . Their rooms are hot during night.
Good hotel with nice, clean rooms and amenities. I have been here several times before.
However, the disappointment this time is that i was charged almost the daily rate as early check in price (i arrived at 9:30am) since i booked this through hotels.com. This is NOT acceptable to me as a frequent visitor to this hotel and hence consider this of NO business value to the company.
Heard the Pullman was the nicest hotel in town and it looked nice in photos. The staff was wonderful, but the bathroom was well below my standard for a 4 star hotel. The set up made absolutely no sense. Open concept into the room and a shower curtain for privacy from the toilet??? I was there on business with a someone and the bathroom setting is not ideal. The hotel needs updating.
front desk was unfriendly and needs more training to accomodate clients and face is very bad talking to client and no manners
Verified traveler
8/10 Good
kim, korea
Mar 24, 2016
Disliked: Cleanliness, room comfort
this hotel is not great but it's ok for business man. Front desk women were not nice.
kim
8/10 Good
Ian, Ohio
Mar 7, 2016
Liked: Staff & service
Not many options in Changwon
I have stayed at this hotel in the past as there are not many options for business travelers in Changwon. In the past I recall the rooms being different and being able to control your own A/C. The room I stayed in was not set up for business. I had no desk to work from and the small table did not allow for much room. As this hotel is better than the other Changwon area hotel I will stay again next time I visit.
The bathroom/shower setup with the sliding glass enclosures was something I did not desire. Bathroom noise should be private as possible.
Housekeeping and Front Desk Staff were wonderful and courteous.