Hello Linda,We appreciate your detailed feedback regarding our shuttle service and staff. We're delighted to hear that you found our team to be excellent and that they went above and beyond to assist you during your stay. Your kind words will be passed along to everyone mentioned, as they take pride in providing exceptional service. We hope to welcome you back in the future and enhance your overall experience with us.

Hello meggan, We apologize for any inconvenience you may have experienced during your stay. We recommend reaching out to our management team with further details to address this matter appropriately.

Hi Delores! We are thrilled to hear you had a perfect 5-star experience! "Was just what I needed" is fantastic feedback, because it tells us we provided exactly what you were looking for during your stay.Thank you for choosing our hotel and for taking the time to leave a positive review. We look forward to welcoming you back again soon for another stay that perfectly meets your needs!

Hi Geraldine! We are tremendously sorry to hear about the disruptive false fire alarms that significantly impacted your stay, resulting in a 2-star rating. Two false alarms in one morning are unacceptable and would understandably be frustrating.Guest safety is our top priority, and our fire alarm system is designed to be sensitive. However, false alarms are disruptive and inconvenient. We will be conducting a thorough investigation into the cause of these false alarms to prevent similar occurrences in the future.We understand that this experience likely left you feeling frustrated and unsafe. We appreciate your feedback and take it seriously. We are committed to ensuring the proper functioning of our fire safety systems and clear communication during emergencies. We hope to regain your trust on a future visit.

Hi Jorge! Thank you for your 4-star review! While a simple "Ok" doesn't tell us a lot, a 4-star rating indicates a generally positive experience.We'd love to have you back again soon!

Hi Oakley! We are very sorry to hear about the disrupted sleep caused by the fire alarms triggering twice during your stay, resulting in a 2-star rating. We appreciate you acknowledging the helpfulness of the staff and the convenient free airport shuttle service.The inconvenience caused by the fire alarms is unacceptable, and we will investigate the cause to prevent unnecessary activations in the future. We are glad to hear the staff were helpful and that the free airport shuttle was a positive aspect of your stay. Your feedback is valuable, and we hope to regain your trust on a future visit by providing a peaceful and comfortable stay.

Hi Dakarai! We are very sorry to hear that your recent stay with us wasn't what you expected and only earned a 2-star rating. Your feedback about the breakfast, shower handle, and pool are important to us, and we want to address each of your concerns.The breakfast options clearly didn't meet your taste standards. We apologize for that. We constantly strive to offer a delicious and varied breakfast selection, but your feedback will be part of a review process to consider improvements to the breakfast menu.The shower handle you encountered sounds frustrating and inconvenient. A difficult-to-use handle with fluctuating water temperature is disappointing. We will be scheduling maintenance to address this issue and ensure the shower handle operates smoothly and maintains a steady temperature in the future.We understand your disappointment that the pool was unusable during your stay. A functioning pool is an advertised amenity, and it should be available for guest enjoyment. We sincerely apologize for the inconvenience. We will investigate why the pool was unavailable and review our communication procedures to ensure guests are informed of any temporary pool closures in the future.Thank you for bringing these issues to our attention. It allows us to identify areas for improvement. Our goal is to consistently improve and ensure all our guests have a comfortable and positive experience. We hope to regain your trust on a future visit.

Hi Jorge! A 2 out of 5 rating tells us your experience fell far below expectations. We sincerely apologize. Your feedback is valuable, and we take all comments seriously. We're committed to continuous improvement to provide a much better experience for all guests. Thank you for letting us know.

Hi Salesia! A 3 out of 5 rating lets us know there's room for improvement. We sincerely apologize for the inconvenience caused by the lack of towels/washcloths daily and the unclean pool being open.We've initiated a comprehensive review of our housekeeping procedures to ensure all rooms are properly stocked with fresh towels and washcloths daily. There's no excuse for guests to be without these basic amenities.The pool should never be open for use in an unclean condition. We've prioritized immediate cleaning and maintenance to ensure it's safe and hygienic for guests.We understand this experience may lead to hesitation for a future stay. We take your feedback seriously, and it will be used to improve future guest experiences at this location. Thank you for bringing these issues to our attention.

Hi Nayeli! A 2 out of 5 rating tells us your stay fell short of expectations. We sincerely apologize. We take all feedback seriously and use it to improve the guest experience for all visitors. Thank you for letting us know.

Hello Yuli, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello diego,We appreciate you choosing our hotel for your stay! If you have any feedback to share, please reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.

Hello Jody L, We apologize for any inconvenience you experienced with the shuttle service. Please reach out to our management team directly for further assistance and to address your concerns. Thank you for sharing your feedback.

Hi Tomoyuki! We sincerely apologize that your recent stay fell short, as reflected in your 2 out of 5 rating. Your feedback is valuable to us, and we take all comments seriously. We're committed to providing a comfortable and enjoyable experience for all guests, and we will use your feedback to improve.

Hi Kendre! We understand your extreme disappointment with your recent stay. A simple "terrible" rating communicates your dissatisfaction clearly. We take all guest feedback seriously and will be thoroughly investigating the issues that led to this experience. Our goal is to ensure all our guests have a comfortable and enjoyable stay, and clearly, we fell short in your case. We are committed to improving and regaining the trust of our guests.

Hello Juana d,We are glad to hear that you had a wonderful stay at our hotel! If you have any further feedback to share, please don't hesitate to reach out to us so we can continue improving our services.

Hello Randy, We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

Hello Sierra, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Tyler, We apologize for any inconvenience during check-in and appreciate your feedback. Please be assured that we will address this with our team to provide clearer communication in the future. Your experience is valuable to us in improving our services for all guests.

Hello Jessica, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Jason, We apologize for the inconvenience you experienced during your stay. We encourage guests to report any issues promptly so our team can address them efficiently. Your feedback will help us maintain our high standards and we appreciate you bringing it to our attention.

Hello Raymond,We are delighted to hear that you enjoyed our clean property and breakfast offerings during your stay. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests. Should you have any further comments or need assistance, please do not hesitate to reach out to us.

Hello ANWAR,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back again soon for another wonderful stay.

Hello De'Andre, We appreciate you sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with the relevant teams for further review and improvement. Feel free to reach out to our management team to discuss your concerns further.

Hi Quinneisha! Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the water pressure in your room. It's important to us that all aspects of your stay meet your expectations, and we're sorry that we fell short in this regard.We understand how frustrating it can be to encounter issues with the water flow, and we apologize for any inconvenience this caused during your stay. Rest assured, we'll look into this matter further to ensure that it's addressed promptly.Your feedback is valuable to us as we continuously strive to improve our services, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hello Johnnie,We are pleased to hear that you found our hotel to be great. Thank you for sharing your positive feedback with us. We hope to welcome you back in the future for another enjoyable stay.

Hello Kimberly, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hi Yvonziner! A perfect 5 out of 5 rating – that's the music to our ears! We take pride in offering a comfortable and enjoyable experience, and knowing we achieved that for you makes our day. Thank you for choosing us and for sharing your positive feedback!

Hello Eduardo,We are thrilled to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another wonderful stay.

Hello Lasheda,We apologize for the inconvenience you experienced during your stay. Your feedback is important, and we will address it with our team to ensure this does not happen again. We appreciate you bringing this to our attention for improvement in our services.

Hi Gerald! Thank you for sharing your concerns, and we sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience with the cleanliness issues is deeply troubling and clearly does not meet the standards we strive to maintain. We understand your decision to decline another room and are very sorry for the inconvenience caused. We are actively looking into the issues with pest control and have taken immediate steps to ensure that this is an isolated incident that is corrected without delay. Additionally, it is concerning that the follow-up from management has not met your expectations. We are addressing this as a priority to ensure that your concerns are resolved promptly. Please reach out to our front desk so we can assist further with your refund and discuss any additional steps we can take to make amends. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to restore your confidence in our hotel.

Hello Joy,We are thrilled to hear that you and your family had a restful night's sleep during your stay with us. Our team prides itself on maintaining clean and comfortable accommodations for all of our guests. We look forward to welcoming you back for another enjoyable stay in the future!

Hi Sergio,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Serena,We appreciate your feedback and apologize for any inconvenience caused by the presence of roaches during your stay. Our team takes cleanliness and pest control seriously, and we will address this issue promptly to ensure it does not recur. However, we're glad to hear that overall your stay was satisfactory, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Hello Chris, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Melody, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our front desk associate and regret to hear about the issues you encountered during your stay. Your comments have been documented and will be shared with our management team for further review. We strive to provide a comfortable experience for all our guests and will address these concerns accordingly.

Hi Andrew,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Jesus,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Emily! Thank you for your positive feedback and for choosing to stay with us after your late flight. We're delighted to hear that you consistently have a great experience when staying with us. Providing a comfortable and convenient stay for our guests, especially after a late flight, is important to us, and we're thrilled to know that we have been able to meet your expectations in this regard. We appreciate your continued support and loyalty, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as great as the last.

Hi Anna! We're deeply sorry to hear about the unusual and concerning experience you had during your stay with us. Your feedback is alarming, and we apologize for the lapses in service and the discomfort you endured. The behavior you described is not reflective of our standards or the level of professionalism we expect from our team members. We take matters of guest safety, privacy, and comfort very seriously, and we are investigating this incident thoroughly to address any lapses in protocol or conduct. Please rest assured that your comments have been shared with our management team, and appropriate measures will be taken to prevent such incidents from occurring in the future. We understand your reluctance to engage with our staff further, but we assure you that your satisfaction and peace of mind are our top priorities. We regret that your experience fell short of your expectations, and we appreciate your feedback as it helps us improve our services. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to our team directly. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

Hello Manuel,We appreciate your feedback and apologize for any inconvenience this may have caused. We encourage guests to report any concerns during their stay so that our team can address them promptly. Your comments will be shared with our housekeeping department to ensure a thorough inspection is conducted. Thank you for bringing this to our attention.

Hello Geraldine,We apologize for any discomfort you may have experienced upon arrival. Your feedback is valuable, and we can assure you that guest safety is our top priority. Should you have any further concerns, please do not hesitate to reach out to our management team for assistance.

Hi Malasha! We sincerely apologize for the unsatisfactory experience you encountered during your stay. It's disheartening to learn about the cleanliness issues you encountered in both rooms and the inconvenience of not having hot water in one of them. Maintaining cleanliness and providing a comfortable stay for our guests are our top priorities, and we regret that we fell short in meeting these standards during your visit. Rest assured that we will address the cleanliness issues with our housekeeping team to ensure that such oversights are rectified promptly to prevent similar occurrences in the future. Regarding the deposit, we understand your concerns, and we will review our policies to ensure they align with our commitment to providing a positive guest experience. We truly value your feedback, and we apologize for any inconvenience or discomfort caused. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future.

Hi Acoya! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

Hello Luis, We appreciate you taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you found the check-in process to be efficient and that you enjoyed the overall appearance of the hotel and lobby. Your comments about the room's odor and cleanliness are concerning, and we will ensure that our housekeeping and maintenance teams address these issues accordingly. Please feel free to reach out to our management team directly to discuss your experience further.

Hello Richard,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any concerns. We strive to improve and hope to welcome you back in the future.

Hi Julia! We're sincerely sorry to hear about your disappointing experience during your recent stay with us. Your feedback is incredibly concerning, and we apologize for the cleanliness issues you encountered, and the disturbance caused by other guests. Providing a clean and comfortable environment for our guests is a top priority for us, and we're disappointed to hear that we fell short of this expectation during your stay. Your comments about the cleanliness of the hotel, the lack of towels and washcloths, and the noise disturbances are unacceptable, and we will address these issues with our housekeeping and security teams immediately to ensure that they are rectified. We understand the importance of feeling safe and comfortable during your stay, and we apologize for any inconvenience or discomfort caused by the behavior of other guests. Our team works hard to maintain a peaceful environment for all guests, and we will address any noise disturbances to ensure that all guests can enjoy a restful stay. We apologize that your experience did not meet your expectations, and we truly appreciate your feedback as it helps us to continually improve our services. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience. If you do decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure your next stay is significantly better. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

Hello Tess,We appreciate your feedback and apologize for any inconvenience caused by the size of the pillows and the number of towels provided. Your comments will be shared with our team for future improvements. Thank you for staying with us.

Hello Seferino,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us with any specific feedback you have from your stay so we can address it accordingly.

Hello Perry,Thank you for choosing our hotel for your stay and for sharing your feedback. We appreciate your compliment about our desk clerk. We apologize for any inconvenience caused by the lack of dark curtains and water pressure in the shower. Please keep in mind that we always strive to improve our services and facilities.