첼시, 뉴욕의 전자레인지 구비 호텔

"Young woman manager was so kind. Her hundred percent welcoming energy was one of the best parts in this trip. I actually asked for her Instagram just because I was curious, which I kind of feel bad about now, haha. This hotel kinda feels like they're making up for the outdated facilities with their great customer service lol. Anyway, I had a good stay and I'm checking out."

"I cannot understand why I have to pay for minibar which we DID NOT use. They charged me for $11.98(two payments of using minibar/in room water) and I asked them to cancel the fee because we didn't touch the minibar or water bottle at all. However, they just cancelled only $5.99 and did not explain this situation. I kept asking why you didn't cancel another payment of $5.99 to an assistant general manager but he hasn't got back to me yet. He just said 'payment of $5.99 was refunded' which is not a problem. Do they want just 6 bucks for service? Or what? I wish I was in the US so I can make a call but I am outside of the US. I guess they know this situation and keep ignoring my email. This is not about money. This is about your reputation and trust. If you decided to stay at this hotel, check your receipt thoroughly. "