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Reviews of Hilton Garden Inn Chicago Downtown/Magnificent Mile

3 out of 5
Hilton Garden Inn Chicago Downtown/Magnificent Mile
10 E Grand Ave, Chicago, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 830 out of 1806 reviews" "
Rating 8 - Good. 485 out of 1806 reviews" "
Rating 6 - Okay. 253 out of 1806 reviews" "
Rating 4 - Poor. 124 out of 1806 reviews" "
Rating 2 - Terrible. 114 out of 1806 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisette

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything
Stayed 3 nights in May 2024

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They stay was good the conscience of things around us was great
Stayed 3 nights in May 2024

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Feb 2024

4/10 Poor

Renee, BOTHELL

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The night we checked in the staff did not make eye contact and seemed annoyed we were there. They were laughing and talking with each other and then when they turned back to us, expressionless and just pointing at the credit card machine. So rude. I'm also aware that they did not explain how the elevators worked to many people staying there because we showed about half the people we were in the elevators with how they worked, after people had already missed their floors. When we checked out the desk guy seemed annoyed that I stated that I was there to check out and simply pointed at the room key box. Terrible service. The room was very dark, not impressively clean, no utensils at all, even disposable, to actually be able to use the kitchenette. The towels were very cheap, thin, and not soft. The sheets were put on the bed sideways and the blankets were quite thin. There was a bug hopping around on the bed. No continental breakfast or even coffee service. I will never, ever stay there or at any other Hilton garden inn again.
Stayed 3 nights in May 2024

8/10 Good

Sanjay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in downtown. Everything is good about this place except few suggestions 1. Shower water flow can be better 2. Curtains could not make room dark at night 3. A/C is very noisy
Stayed 3 nights in May 2024

6/10 Okay

Nelson

Traveled with family
The outside of the building smelled. No accountability on people using drugs just outside the premises
Stayed 5 nights in May 2024

8/10 Good

mya

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient from public transportation perspective. Safe and clean. Friendly staff. Attached to a restaurant with good food and drinks.
Stayed 3 nights in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms.
Stayed 1 night in May 2024

2/10 Terrible

dongjin

Disliked: Cleanliness, staff & service, property conditions & facilities
I still havent recieve the deposity yet and it has been 4 weeks since I checked out. I am kindly requsting for the deposit back
Stayed 3 nights in May 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the one spot where everything is convenient to get to. Subways station is just outside. Bars and restaurants are easy to walk to. My only negative is that I had to pay close to $70 a day to keep my car parked in their garage. I understand it’s a Hotel/ Casino parking garage and it’s open to the public but if I’m a hotel guest, I shouldn’t have to pay what a non hotel guest pays. They need to fix that!
Stayed 4 nights in May 2024

10/10 Excellent

jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could walk everywhere we wanted to go. Lots of things to do and places to eat. Loved the Webber Grill too!
Stayed 3 nights in May 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
exactly what I was looking for
Stayed 3 nights in May 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I had a really great stay. The location was central and made it easy to walk to shopping, restaurants, and to the train. I’d definitely come back to this property again.
Stayed 4 nights in May 2024

8/10 Good

Isabel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, but parking was $69 per day with no valet.
Stayed 2 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very professional, helpful and efficient in handling our stay.
Stayed 2 nights in May 2024

2/10 Terrible

Mikhail

Disliked: Staff & service
Stayed 2 nights in May 2024

8/10 Good

william

Business traveler
Liked: Amenities
Great staff
Stayed 2 nights in May 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect
Stayed 1 night in May 2024

10/10 Excellent

Melissa, Jacksonville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms. Easy check-in. Nice staff.
Stayed 2 nights in May 2024

6/10 Okay

Clifford

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not good. Too many front desk employees standing around while we waited in a line to be checked in. Front staff told us that they only clean rooms for more than 4 days stay. However, a sticker on the bathroom mirror stated every other day. WTH!?!
Stayed 3 nights in May 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, great location for public transportation and food option
Stayed 2 nights in May 2024

10/10 Excellent

SANDRA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location , close to restaurants , shopping and all of the sights. It was safe. I would highly recommend and will return for my next visit to Chicago.
Stayed 1 night in May 2024

8/10 Good

Aravind Kumar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean rooms with city views. Breakfast is very basic. Limited options.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Traveled with family
Liked: Amenities
Hundreds of restaurants within walking distance.
Stayed 3 nights in May 2024

10/10 Excellent

Marvin, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Red line metro and walkable to other areas of interest in Chicago.
Stayed 2 nights in May 2024

10/10 Excellent

MaKayla

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cozy spot
Stayed 2 nights in May 2024

8/10 Good

Ashia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easible accessible from the Red line. The bed and pillows were very comfortable. Down sides were the low water pressure and the $3 bottle water in the room.
Stayed 1 night in May 2024

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Laura, Parker

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Hilton lived up to my expectations! It was clean, quiet, and very conveniently located. There were stores nearby for snacks and lots of restaurants. We even checked out Howl at the Moon, a dueling piano bar nearby that was lots of fun. I would absolutely stay at this Hilton again if in Chicago for theater and sightseeing. Tip" If you want to see Mama Mia, you can go to the theater when it opens at either 10 Am or noon, and they sell the remaining tickets for $49. We ended up with 3 row center orchestra tickets for the matinee!
Stayed 3 nights in May 2024

8/10 Good

Alberto

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024

8/10 Good

Ahmad Shafiq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Perrie

Traveled with family
On our day of checkout....while i understand thst this hotel is "in the city"....SERIOUSLY....I saw a cockroach that was equally as fat as it was long. I called the Hilton Customer Service to advise what I saw....and suggested a good case of an exterminator would be beneficial. Also...the floor undervthe bathtub seemed "soggy" so just some modern maintenence would be a good idea.
Stayed 4 nights in May 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for sightseeing, shopping, dining at a variety of excellent restaurants. Also convenient for many businesses and convention sites
Stayed 3 nights in May 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location at downtown Chicago
Stayed 5 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a train station, continently located downtown. I would stay again
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at this hotel. The first was in November 2022. It is a very convenient hotel and walking distant to everything we wanted to do. Additionally, the train is right at the hotel location.
Stayed 4 nights in May 2024

2/10 Terrible

Gregorio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Ashley, Nashville

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very loud…everything from the ac running, ice machine across the hall and people walking/talking in the hallway. Front desk staff was friendly.
Stayed 3 nights in May 2024

6/10 Okay

Nichol

Traveled with family
Liked: Cleanliness
The cleaner smell in the lobby was very strong. It was not pleasent to walk through each time to go in and out. Vending machines on floors would be nice to have as well. Overall not a bad place and the price was fair. It was a little 'older' feeling but was not bad.
Stayed 4 nights in May 2024

10/10 Excellent

jorge

Fue agradable y rápido
Stayed 1 night in May 2024

10/10 Excellent

Yasser J, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in May 2024

10/10 Excellent

Tayyaba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was lovely stayed
Stayed 3 nights in May 2024

10/10 Excellent

Marlenis Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 3 nights in May 2024

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness
They only provide room service on alternate days which for the price you are paying is shocking. If i wanted to make my own bed up i could have stayed at home
Stayed 2 nights in May 2024

6/10 Okay

Susan

Traveled with group
Disliked: Property conditions & facilities
Coffee maker didn't work, bathtub was clogged, really noisy
Stayed 3 nights in May 2024

6/10 Okay

Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had 3 interactions with front desk staff and all 3 left me feeling like I was an inconvenience to them. First: when checking in I was waiting for clerk to type when my phone rang, I answered it and said, "sorry I cannot talk I am checking in," and I immediately hung up. Without one word the clerk slid the key to me, and turned his back on me and did not reply when I said, "excuse me I have questions." (He walked away so I never got my answers). I get it is rude of me to answer a phone, but I was really quick. The next day my son asked at front desk about the parking. He was told the front desk has nothing to do with parking (despite signs everywhere saying to validate there). Fortunately a bellboy helped us. The last day I asked about late check out and the front desk clerk laughed and said "no, just no." I get late check-out is not always possible, so it was not the words, as much as the way it was said. So despite a nice property, the front desk staff did not feel welcoming.
Stayed 2 nights in May 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
Prime property, my greatest and biggest complaint stems from their obvious cost cuts i.e., house services. We had a simple two day stay, and I was disappointed that our room was nit serviced. We did not expect that our bed sheets were not chnged and no bath towels replaced, yet the cost remains the same.
Stayed 2 nights in May 2024