외관

레드 루프 인 팔라틴 여행 후기

2 out of 5
레드 루프 인 팔라틴
1200 N Frontage Rd, Palatine, IL

이용 후기

5.6
평점 10 - 훌륭해요. 368개 이용 후기 중 63개" "
평점 8 - 좋아요. 368개 이용 후기 중 66개" "
평점 6 - 괜찮아요. 368개 이용 후기 중 65개" "
평점 4 - 별로예요. 368개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 368개 이용 후기 중 109개" "

5.6/10

청결 상태

6.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

6/10 - 괜찮아요

MILAN Z

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Staff were very nice, older hotel. Very close to highway, so pretty noisy. But was clean and comfortable.
2024년 4월에 4박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 4월 20일
Dear Milan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PALATINE. We're so pleased that our staff, clean and comfortable room contributed to a memorable experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I am sorry that the noise coming from the highway hindered your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Florin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The most concerning is that my CC info was stolen after my stay at this location and, subsequently, fraudulently charged. NOT RECOMMENDED!
2024년 4월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 4월 17일
Dear Florin,We are sorry to hear your recent experience at the RED ROOF INN PALATINE did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to the management's attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,TiannaRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Bhargavkumar

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty room no staff take care rude person room like damm No bathroom good nothi is good i never go back this place
2024년 3월에 2박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 31일
Dear Bhargavkumar,Thank you for taking the time to tell us about your experience at the RED ROOF INN PALATINE. You indicated that the uncleanliness of the room, the less-than-ideal encounter you had with the staff and other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Lizbeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 3월 31일
Thank you for your review, Lizbeth. The staff at the RED ROOF INN PALATINE and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Dennis 님, Carlsbad

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nightmare. Within hours of leaving they used my credit card information to steal hundreds of dollars in purchases. it's a roach motel and scary.
2024년 3월에 3박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 31일
Thank you, Dennis, for writing to us about your recent stay at our hotel RED ROOF INN PALATINE. We are utterly disappointed to learn that you encountered the distasteful situations you described. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Alyssa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 3월 16일
Hello Alyssa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Palatine and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Iris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was polite and the room was clean.
2024년 2월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 28일
Hi Iris,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Palatine with us. It was so rewarding to see that we earned your 5/5 score with our polite staff and clean rooms. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

2/10 - 너무 별로예요

Michael

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Place was pretty nice and clean but they made me pay a $100 deposit that was nowhere explained and i either pay that or loose what I had already paid for the room, other than that it was a good stay
2024년 2월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 2월 25일
Thanks for sharing your feedback with us, Michael. The team at our Red Roof Inn Palatine was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the property was nice and you had a good stay, it was displeasing to read that this was the impression left with you. You stated that the deposit situation hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

2/10 - 너무 별로예요

Lindsay

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Windows don’t lock the toilets don’t flush the shower squirts brown slime and the fridge flooded the room
2024년 2월에 3박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 16일
Dear Lindsay,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Palatine. You mentioned there were a few downsides to your experience. You indicated that you were unsatisfied with the windows that cannot close, the toilet that did not flush, the shower that squirted brown slime and the broken fridge that flooded the room. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Zorina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Justin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff was rude and room smelled of mildew. Front entrance door is locked and you have to wait for someone to let you in.
2024년 1월에 10박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 24일
Thank you, Justin, for writing to us about your recent stay at the Red Roof Inn Palatine. We deeply regret the negative experiences you encountered with our staff's demeanor, the unpleasant odor in the room as well as front entrance door. Your feedback is valuable, and will be taken into consideration to improve our service standards. We sincerely apologize for any inconvenience caused and assure you that I have brought your feedback to management's attention in an effort to enhance both the guest experience and staff training.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Dayana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No es lo que venden.
2024년 1월에 5박 숙박함

2/10 - 너무 별로예요

Pat

2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

Eduardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bogus place don’t stay here
My husbands truck got towed !!!!! Even after the parking pass was seen in the window , management is very unprofessional. Blamed it on us . Refunded me half my deposit!!!!! Front desk was no help !!!!!!!! And was told every Saturday she’s having card towed
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Yuriy 님, Palatine

별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 22일
Hello Yuriy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PALATINE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Karen

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt have a phone in my room. No breakfast... this is transient hotel.
2023년 4월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 5월 3일
Dear Karen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PALATINE. It's truly disheartening to hear that your experience didn't meet your expectations due to no phone in your room nor was breakfast available. In regards to breakfast, this property does not offer breakfast but we do have many eateries in the area that you can utilize on your next visit. Please accept our sincerest apologies for the missing amenity you highlighted. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

4/10 - 별로예요

Karen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
People screaming at each other in the lobby for at least 30 minutes. We needed a plunger and had to go to the front desk to get it and they made us bring it back down. Definitely not smoke free!
2023년 3월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 3월 31일
Hi Karen!Thank you for sharing your feedback of your stay at the Red Roof Inn Palatine. I'm sorry your experience wasn't satisfactory and resulted in your 2/5 rating. Please accept our sincerest apologies for the noise disturbance in the lobby and the unusual situation you described with the plunger. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We will take your concerns into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town..Sincerely, Chevanese RediResponse Specialist

2/10 - 너무 별로예요

Ellis

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too bad to fix don’t ever stay there
2023년 1월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 1월 23일
Dear Ellis,Thank you for leaving a review following your recent experience at the Red Roof Inn Palatine. We are sorry you had a less than ideal stay. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is the impression we've left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future. Sincerely,LintonRediresponse Specialist

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing that i didn't like had to do with Expedia. My reservations for my 2nd and 3rd nights did not go through to the hotel. Since Expedia doesn't have a customer service number it nade things difficult. Only the superior service by the Red Roof front desk staff saved the day .
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Nathan

2022년 11월에 3박 숙박함

4/10 - 별로예요

Joan

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location good. Maintenence poor. Cold air coming into room through space around HVAC unit. Had to stuff a pillow to block the space.
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Robin

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Terrible
The room was awful it had mold in the bathroom shower and holes in the wall and it smelled we had to open windows to air it out. Plus cigarette holes in the blanket. Bed was comfortable. But i wont stay here ever again. People slamming doors all night and early morning it kept waking me up.
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

James

2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Daniel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All around horrible and a giant waste of money. Broken bathroom door, broken fridge, wi-FI constantly drops… damaged walls and drawers… it’s a cesspool.
2022년 8월에 3박 숙박함

2/10 - 너무 별로예요

Haishen

2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Ezra

반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I guess I got what I paid for. Property looked like somewhere I would bring a hooker. The entrance had what looked like a hazard with material about to fall on someone’s head. Lobby smelt musky, hallways smelt like weed. I asked the front desk and he was just like “yea people smoke”. Room and bathroom was nice tho but with a slightly off smell. Exterior looked run down with a lot of torn mosquito netting. I mean with the right renovations this place could be nice. The staff where friendly tho
2022년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A not so good experience
Bed was squeeky. No microwave in room. Some lights dont work.
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 객실의 편안함
Its an ok place
When you walk into the place it smells like cigarette smoke. I booked a king size bed and got a queen. The room had a weird smell in it and the bed wasny comfy at all.
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Karen

2022년 4월에 2박 숙박함

8/10 - 좋아요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Frances

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not What I Expected
2021년 10월에 1박 숙박함

4/10 - 별로예요

Victoria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unhelpful staff. Place reeked of Pot. No Iron, no hairdryer & no coffee pot. Trash on floors, floors sticky. Unfinished repairs in bathroom. Only 1 luggage mover for entire motel.
2022년 3월에 2박 숙박함

6/10 - 괜찮아요

Jamie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room was spacious and had decent furniture. But the linens were in absolutely horrible condition. The towels were tiny, thin, and covered in stains. The sheets and blankets were tattered with cigarette burns and rips, and stains as well. They really need some new linens...
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Janelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

6/10 - 괜찮아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
They still allowed smoking in the hotel, and the hallways smelled like smoke and POT.
2021년 12월에 1박 숙박함

6/10 - 괜찮아요

John

별로예요: 청결 상태, 편의 시설/서비스
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Marrissa

2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Steve

2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Leah

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room was gross. Toilet from upstairs leaked when it was flushed. Dirty Q-tips on the floor by the bed. Towels were small and hard. And house service would only give us 2 towels for 4 people!! And for non smoking the whole second floor stunk of smoke! I will never ever stay again!
2021년 10월에 3박 숙박함

4/10 - 별로예요

Melissa

가족 여행
별로예요: 숙박 시설 상태 및 시설
Disappointed
Seen a mouse running around in my room. I told the front desk and they didn't act surprised. They did nothing. They never came in to change trash or see if we needed any towels or anything. Holes in the walls curtain rods hanging out of the wall. Nats flying around in the hallway. Very disappointed not like any other Red Roof Inn I have seen.
2021년 10월에 3박 숙박함

2/10 - 너무 별로예요

Shanmeka

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, shower was hot, staff was friendly
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Stephanie

2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

Lauren

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 9월에 1박 숙박함

4/10 - 별로예요

marina

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel smell a lot of cigarrette. Hall carpet dirty. Hotel.next to a bar noise.and music all night.
2021년 9월에 3박 숙박함

4/10 - 별로예요

Latricia L 님, Rockford

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Look beat up and run down side and out.
2021년 9월에 1박 숙박함

4/10 - 별로예요

ACHILLE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in, the associate at the front desk was rude when talking me about the security deposit, in case something is broken during our stay. I told her how do you know whether something was broken during my stay or before me? She responded that the room was already inspected. I asked her to inspect the room together, she declined. As I walked out, I told her I needed more towel. When I came back at 11 PM, there was no extra towels. The next day, I left hopping that my room will be serviced. I came back in the night and found it was not. That is when front desk told me that guest have to come to front desk and ask towels to take to their rooms, and that per their policy the next housekeeping service for my room was Monday ( I checked in Friday.) The guy pointed at notice on the Front desk window, which I did not read because I am not supposed to be reading all the paper I see stuck on wall. They can also tell guests all these upon check in. The hallway and the elevator smell cigarette like and at the point that the smell stick to your clothes. This was the worse thing during my stay (I was in non smoking room and did not smell anything in my room-which was good.)
2021년 9월에 4박 숙박함

8/10 - 좋아요

wojciech

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean motel.Rooms neat and clean .Nice and professional service.I recommend.
2021년 9월에 3박 숙박함

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

6/10 - 괜찮아요

Kevin

좋아요: 청결 상태, 직원 및 서비스
Nothing really just it was very basic.
2021년 8월에 1박 숙박함