8/10 Good
Jennifer
Traveled with family
Jun 25, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is was really nice hotel. The only thing that I really think needs fixing is when checking into have breakfast at the restaurant in front, there needs to be a more secure way. I knocked off one star because of this. You need your card to get onto your floor, you need your card or ID to ask a question and get towels and water. But, when you go to breakfast you can just tell them your room number and you are good to go. Someone had a $96 meal and charged it to my room, we never had the breakfast there just coffee a couple of times and an english muffin, so you can imagine my surprise when I checked my bill on my way to the airport. Now, I did call and notify them of what happened, and they rectified the situation, but considering the security they have for everything else, I think ID's should be checked or some sort of proof that food is being charged to the correct person and not to some random room number. Not exactly sure how that happened, maybe they gave my room number by mistake, but I just wanted to bring it up so it doesn't happen to someone else. Otherwise, I still do recommend staying at this hotel.
Jennifer
Stayed 3 nights in Jun 2024