6/10 - 괜찮아요
Emma E
아이를 동반한 가족 여행
2025년 7월 4일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
My husband and I had planned our trip to chicago months ago with our now 8 month old daughter. The plan was to fly up from kansas city to specifically use the rooftop pool at the hotel and enjoy a vacation where we relax in a nice hotel. The trip turned south when we arrive and the front desk told us the pool was closed for the entire weekend due to an issue with another guest, and that they needed to spend the weekend cleaning the pool. I understand things happen, but we made it clear that we came up from Kansas City just to use the pool. The hotel gave us a $150 credit to use at the hotel AFTER I had complained. I didn't feel that the $150 covered any sort of distress I felt from flying my family up to Chicago for a trip where the one amenity was unusable. That $150 did not get us far at the restaurants with the inflated prices of the hotel, which I understand.. My issue is that I didn't feel valued as a guest enough to come to an agreement of compensation that I thought covered what we paid to be at The Hotel. The staff was kind, but we felt like the staff kept saying nothing could be done when I felt so much more could have been done to salvage our trip.
Emma E
2025년 6월에 2박 숙박함