테라스/파티오

더 로열 소네스타 시카고 리버 노스 여행 후기

4.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1132개 이용 후기 중 696개" "
평점 8 - 좋아요. 1132개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 1132개 이용 후기 중 91개" "
평점 4 - 별로예요. 1132개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1132개 이용 후기 중 40개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

James

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was comfy with plenty of pillows. TV remote is finicky and the cable cuts out during storms very boring, they should invest in smart tvs to login to your Netflix etc like at other properties. Pool and Terrance looked nice but didn’t use. No mini fridge in room and early check in had a cost despite having rooms available.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Darryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Entire stay was amazing.........if I had to mention anything, would be no fridge in room, but that's it
2024년 5월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 27일
Thank you for your fantastic review! We're delighted to hear that you had an amazing stay with us. We appreciate your feedback regarding the fridge. We do offer fridges upon request, and we're sorry for not communicating this information to you. We hope to have the pleasure of welcoming you back soon!

10/10 - 훌륭해요

Keylee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff went above and beyond to make me comfortable. There was a small snafu at check in, which they resolved beautifully and within ten minutes, I was in an upgraded room. The staff in the restaurant are also fantastic as are the food and drinks. This is hospitality done right. Thank you for your kindness, Royal Sonesta Chicago River North crew.
답변 제공: Director of Front Office 님, 2024년 5월 26일
Thank you for your gracious understanding and kind words. We're delighted to hear that our staff could quickly resolve the issue at check-in and provide you with an upgraded room, ensuring your comfort. It's wonderful to know that you enjoyed the exceptional service and delicious offerings at our restaurant. Your appreciation means the world to us, and we're thrilled to have provided you with a positive hospitality experience. We look forward to welcoming you back soon for another enjoyable stay.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 23일
We greatly appreciate your 5-star review! It’s wonderful to see that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future.

10/10 - 훌륭해요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 23일
Thank you so much for your 5-star rating! We're thrilled to know that you had a great experience with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Ismael Gilles 님, Columbia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was clean and staff friendly.
2024년 5월에 2박 숙박함
답변 제공: Director of front office 님, 2024년 5월 22일
Thank you so much for your 5-star rating! We are thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot to our team, and it motivates us to continue providing excellent service. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Hannah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2024년 3월에 1박 숙박함
답변 제공: Director of front office 님, 2024년 5월 22일
Thank you for your wonderful 5-star rating! We're so pleased to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we're glad to see that reflected in your review. We hope to have the pleasure of welcoming you back in the near future!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We took a group of girls for a fun weekend getaway - the girls loved the pool and the adults loved the Terrace on the 17th floor (on the roof) - we were able to enjoy a group meal on the terrace
2024년 5월에 1박 숙박함
답변 제공: Director of front office 님, 2024년 5월 20일
We're thrilled to hear that you and your group had a fantastic time during your weekend getaway at our hotel! It's wonderful to know that you loved our pool and terrace. Our pool is the perfect spot for relaxation and fun, while our Terrace offers breathtaking views. Thank you for choosing our hotel, and we can't wait to welcome you back for another amazing stay!

8/10 - 좋아요

Lynne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant staff~
2024년 5월에 2박 숙박함
답변 제공: Director of front office 님, 2024년 5월 20일
Thank you for the positive feedback about our staff. We always strive to provide the best service possible. We would love to hear more from you about how we could have improved your overall experience. Your insights are incredibly valuable to us in our efforts to enhance our services. Please feel free to share any additional feedback or suggestions you may have. We appreciate your input and look forward to welcoming you back for an even better stay in the future!

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay. Would come back again.
2024년 5월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 20일
Thank you for giving us a perfect rating! We are delighted that you had a great experience at our hotel. Your feedback is truly appreciated, and we are thrilled that you enjoyed your time with us. We can't wait to see you again in the future!

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Director of front office 님, 2024년 5월 14일
Thank you for the fantastic 5-star rating! We are thrilled that you enjoyed your time at our hotel. Your support is truly appreciated, and we can't wait to host you again soon.

10/10 - 훌륭해요

Alda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 12일
We're thrilled to see that you rated your experience with us a perfect 5 stars! Your feedback is invaluable to us, and we're delighted that you enjoyed your stay. Please do come back and visit us again soon!

8/10 - 좋아요

Julie

좋아요: 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 12일
Thank you for your review and for rating. We're glad you enjoyed your stay overall. If there's anything specific that you think we could have done better, we'd greatly appreciate your insights. Your feedback is instrumental in helping us provide the best possible experience for all our guests. Looking forward to hearing from you.

10/10 - 훌륭해요

Steven

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing! Gabby especially. She was so friendly and welcoming! Made us feel right and home. We also had a technician come to the room to help retrieve my wife’s neclace that fell behind the sink. He got it out with little trouble, special shout out to him as well. The hotel is close to the redline subway and was easy to walk around from the hotel. Would highly recommend and would stay here in the future.
2024년 5월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 12일
Thank you so much for your wonderful review! We're thrilled to hear that Gabby and our engineer made such a positive impression on your stay. We're committed to providing exceptional service to all our guests, and it's fantastic to hear that we succeeded in making you feel welcome and at home. We're also glad that our convenient location near the redline subway made exploring the area easy for you. We truly appreciate your recommendation and look forward to welcoming you back on your future visits!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Geweldig hotel met een prima prijs/ kwaliteit verhouding in het hart van Chicago; alles is op loopafstand! Bij een volgend bezoek aan Chicago zou ik weer verblijven in dit hotel.
2024년 5월에 5박 숙박함
답변 제공: Director of front office 님, 2024년 5월 10일
Hartelijk dank voor uw geweldige beoordeling! We zijn blij dat u genoten heeft van uw verblijf en de prijs-kwaliteitverhouding van ons hotel in het hart van Chicago waardeert. Het is fantastisch te horen dat alles naar wens was en dat de locatie ideaal was voor uw behoeften. We kijken ernaar uit om u bij uw volgende bezoek aan Chicago opnieuw te mogen verwelkomen in ons hotel.

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff was very professional and friendly. Located in a good area with lots to do within walking distance. Beds were comfortable.
2024년 5월에 2박 숙박함
답변 제공: Director of front office 님, 2024년 5월 10일
We're delighted to know that our front desk staff made a great impression with their professionalism and friendliness. It's also wonderful to hear that you enjoyed our location and the comfort of our beds. We appreciate your review and hope to see you again in the future for another enjoyable stay.

10/10 - 훌륭해요

Stacy 님, Chaska

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property for long weekend stay
2024년 4월에 2박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 10일
Thank you so much for your positive feedback regarding your long weekend stay at our property! We're thrilled to hear that you had an excellent experience. We look forward to welcoming you back for another relaxing getaway soon.

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Director of front office 님, 2024년 5월 10일
Thank you for awarding us with a 5-star rating! We're overjoyed to know that you had a delightful experience with us. Your high rating serves as a wonderful motivator for our team to continue delivering exceptional service. We'd love to welcome you back and provide another seamless and memorable stay. Should you wish to share more about your visit, we'd be delighted to hear from you. Warm regards and safe travels until then!

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was amazing
2024년 4월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 6일
We're thrilled to hear that you found your room amazing! Providing our guests with comfortable and enjoyable accommodations is what we strive for. Thank you for sharing your positive experience, and we hope to welcome you back for another amazing stay in the future!

10/10 - 훌륭해요

Blessing

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean environment and the staffs was also friendly
2024년 5월에 2박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 6일
We're thrilled to hear that you found our hotel environment nice and clean, and that our staff were friendly during your stay. Providing a welcoming and comfortable atmosphere for our guests is always our top priority. Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again soon!

8/10 - 좋아요

Jenna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s definitely a nice hotel. Great location. Friendly front desk staff. The valet was nice.
2024년 5월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 6일
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our location, front desk staff, and valet service met your expectations. We strive to provide excellent service and a comfortable experience for all our guests, and we're thrilled that we succeeded with you. We look forward to welcoming you back on your next visit!

4/10 - 별로예요

Danny

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures showed that there was a sofa in the room but it didn't. Staff didn't help resolve the issue. Also bathroom was not too private. Very bad room
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Belinda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area! Convenient to everything! The staff was wonderful We had a wonderful weekend!
2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 2일
Thank you for your review! We are glad to hear that you enjoyed our great area and that our staff contributed to a wonderful weekend for you. We strive to provide a convenient and enjoyable experience for all our guests, and we are pleased to hear that we succeeded with your stay. We hope to see you again soon.

10/10 - 훌륭해요

Heidi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 2일
We appreciate your 5-star rating! It's wonderful to hear that you enjoyed your time at our hotel. Thank you for choosing to stay with us, and we look forward to hosting you again for another amazing experience!

10/10 - 훌륭해요

Shameli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In love
2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 2일
We are thrilled to hear that you are in love with our hotel! Thank you for sharing your positive experience with us. We look forward to welcoming you back for more memorable moments.

10/10 - 훌륭해요

Keenan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 4월에 2박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 29일
Thank you for your positive feedback! We are thrilled that you had a great stay with us. We hope to have the pleasure of hosting you again soon!

8/10 - 좋아요

Tim

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed sheets were dirty but everything else was great!
2024년 4월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 29일
We apologize for the issue with the bed sheets and appreciate you bringing it to our attention. We are glad to hear that everything else was great during your stay. Please know that we will address the cleanliness concern promptly. We hope to have the opportunity to host you again and provide a flawless experience.

10/10 - 훌륭해요

Farukh

2024년 4월에 1박 숙박함
답변 제공: Director of front office 님, 2024년 5월 20일
We appreciate you taking the time to rate our hotel with 5 stars! It's wonderful to know that you enjoyed your stay with us. Your positive feedback means a lot to us, and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Holly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great checkin experience with Gabby
2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 29일
Thank you for sharing your great check-in experience with Gabby! We will be sure to pass along your compliments to her. We are glad you enjoyed your stay and look forward to your next visit.

10/10 - 훌륭해요

Sheelagh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were nicely decorated, clean and spacious. The staff was welcoming and friendly throughout the hotel. There was free coffee in the lobby each morning, alrhough no coffee makers in the room. Convenient location in walking distance to many shops, restaurants and attractions.
2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 29일
Thank you for your detailed review! We are thrilled to hear that you enjoyed the nicely decorated, clean and spacious rooms, as well as the welcoming and friendly staff. We appreciate your feedback regarding the coffee and location. We hope to see you again in the future!

10/10 - 훌륭해요

Darlene 님, Round Lake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love my stay here.
2024년 4월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 29일
Thank you for your positive feedback! We are delighted to hear that you loved your stay with us. We hope to welcome you back again soon!

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay, my daughter and I had a blast
2024년 4월에 2박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 29일
We are delighted to hear that you and your daughter had an amazing stay with us! Thank you for sharing your positive experience. We look forward to welcoming you both back for another great stay!

8/10 - 좋아요

Jonathan

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 29일
Thank you for taking the time to rate your stay. We appreciate your feedback and value your input. Was there anything that we could have done better to enhance your stay? Your feedback is important to us, and we strive to make every guest experience exceptional. Thank you for choosing to stay with us, and we hope to hear from you soon.

10/10 - 훌륭해요

Samone

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super super nice, I recommend the junior spa suite. Very beautiful and relaxing for an affordable price!
2024년 4월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 25일
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our junior spa suite and found it both beautiful and relaxing. Providing an affordable yet luxurious experience is always our goal, and we're delighted that we hit the mark for you. We appreciate your recommendation and hope to welcome you back for another rejuvenating stay soon!

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet area to hang out in with fireplace. Nice pool. Great area for walking to a lot of things.
2024년 4월에 5박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 23일
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our quiet atmosphere, complete with a cozy fireplace for relaxation. Our team takes pride in providing a serene environment for our guests to unwind. It's wonderful to know that you found our pool enjoyable and our location convenient for exploring the area on foot. We hope to welcome you back for another peaceful getaway soon!

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 21일
Thank you for rating your recent stay with us. We're delighted that you had a positive experience overall. However, since we strive for perfection, we'd appreciate hearing what we could have done better to earn 5 stars. Your feedback is invaluable to us in continually improving our services.Looking forward to hearing from you.

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, close to many attractions. The staff was very friendly and the hotel was very clean! Would stay again!
2024년 4월에 4박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 19일
Thank you for your amazing feedback! We're thrilled to hear that you enjoyed our hotel's great location, friendly staff, and cleanliness. It's wonderful to know that you had a positive experience with us and that you would choose to stay again.We look forward to welcoming you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 19일
Thank you for taking the time to rate your experience with us! We're thrilled to see that you rated us 5 out of 5. Your feedback means the world to us and serves as motivation to continue providing exceptional service.We hope to have the pleasure of welcoming you back soon for another outstanding stay!

10/10 - 훌륭해요

Adrienne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My first time visiting Chicago and i actually meant to select the Royal Sonesta downtown i didnt know there were two locations however the river north location was great! The location was very convenient i didn’t have to uber much. The room was great. They let me do a courtesy late check out and i paid for an additional hour. I definitely recommend!
2024년 4월에 2박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 16일
Thank you for your recommendation and kind words about your stay at our River North location! We are glad you enjoyed the convenience of our location and the great room. It's wonderful to hear that our team accommodated your request for a late check-out. We appreciate your feedback and look forward to welcoming you back on your next visit to Chicago!

10/10 - 훌륭해요

Michael

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and welcoming. Great location.
2024년 4월에 2박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 16일
We are thrilled to hear that you found our hotel friendly, welcoming, and conveniently located! Thank you for sharing your positive experience. We hope to have the pleasure of hosting you again during your future travels.

10/10 - 훌륭해요

Ricky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was a great location and a great place to stay. Close to all amenities, including transit, shopping and dining. The staff were all amazing can’t see enough great things about everyone we encountered.
2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 16일
We are delighted to hear that you had a great experience at our property! It's fantastic to know that you enjoyed our convenient location and the nearby attractions. We will be sure to share your kind words with our amazing staff. Thank you for your glowing review, and we look forward to hosting you again!

10/10 - 훌륭해요

Noemi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so clean and comfortable the upgrade was amazing and it was the perfect stay. Close to everything and the view was beautiful
2024년 4월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 16일
Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your upgraded accommodations and had a perfect stay with us. We are glad you found our hotel clean, comfortable, and conveniently located with a beautiful view. We hope to welcome you back soon!

8/10 - 좋아요

Eric

2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 5월 4일
Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience overall. Your feedback is valuable to us, and we're always striving to improve. If you have any specific suggestions on how we can enhance our services or facilities, please feel free to share. We're committed to providing the best possible experience for our guests and would love to hear your thoughts. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extraordinary affordability for a downtown hotel. Great friendly, well-trained/experienced staff.
2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 12일
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our downtown hotel to be affordable and that you enjoyed the service provided by our friendly and experienced staff. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon!

8/10 - 좋아요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice. Staff was helpful. Restaurant wasn’t open.
2024년 4월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 10일
Thank you for your feedback. We're glad you found the room nice and our staff helpful. We apologize for any inconvenience regarding the restaurant closure. Please rest assured that we're continuously working to improve our services, and we hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Louis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This the 3rd Sonesta we tried in Chicago for a couple weekend getaway. We had a great experience, the staff was very helpful the room was very clean and everything worked. The furniture did not show any major wear. This location is very convenient to the subway, restaurants and shopping. We will stay again.
2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 10일
We're delighted to hear that you had a great experience during your weekend getaway! It's wonderful to know that our staff's helpfulness, the cleanliness of our rooms, and the convenience of our location all contributed to your enjoyment. Thank you so much for your continuous loyalty and support. We can't wait to host you again for another memorable stay!

10/10 - 훌륭해요

Troy

2024년 4월에 1박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 28일
Thank you for the perfect score! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

Maram

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for clean hotel, nice staff, safe, and great location.
2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 12일
We're delighted to hear that you found our hotel to be a great value! Providing a clean and safe environment, along with exceptional service from our staff, is our top priority. And we're thrilled that our location worked well for you. Thank you for choosing us, and we look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

John

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great, no Complaints
2024년 4월에 3박 숙박함
답변 제공: Director of Front Office 님, 2024년 4월 10일
Thank you for taking the time to share your experience! We're pleased to hear that our staff met your expectations and that you had no complaints during your stay. We appreciate your kind words and hope to welcome you back soon.