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베스트 웨스턴 헤리티지 인 - 치코 여행 후기

2.5 out of 5
베스트 웨스턴 헤리티지 인 - 치코
25 Heritage Ln, Chico, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 353개" "
평점 8 - 좋아요. 1003개 이용 후기 중 381개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 163개" "
평점 4 - 별로예요. 1003개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 35개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Rina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked this room for my sister and brother in law. The staff was rude and amoral by charging them two stays and not reimburse them the money. They had to leave do to an emergency. This place is horrible and staff is unprofessional, we will do a complaint to the BBB.
2024년 5월에 2박 숙박함
답변 제공: AOR 님, 2024년 5월 20일
Dear Eileen Healey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at (530) 894-8600.Sincerely,Angela HowellGeneral ManagerBest Western Heritage Inn - Chico

4/10 - 별로예요

Leo

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pros: Near freeway, near shopping centers, friendly staffs and free breakfast Cons: Ripped/torned carpet inside room and carpet nails exposed (dangerous w/o shoes) Overall: 2.5 out of 5 stars
2024년 5월에 1박 숙박함
답변 제공: AR 님, 2024년 5월 20일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 5월 16일
Thank you

8/10 - 좋아요

Mikael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location is convenient for free
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 15일
Thank you

6/10 - 괜찮아요

Carlos

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The staff was great place was clean. The negative feedback is that the rooms are very out dated. The wall are thin you can hear everything from other people rooms and throughout the hall. A lot of homeless hanging out in the parking lot.
2024년 5월에 1박 숙박함
답변 제공: Mariah 님, 2024년 5월 6일
I'm Sorry

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 4월에 2박 숙박함
답변 제공: Mariah (Front Desk Manager) 님, 2024년 5월 1일
Thank you.

8/10 - 좋아요

Ali

2024년 4월에 3박 숙박함
답변 제공: Mariah 님, 2024년 5월 15일
Thank you

8/10 - 좋아요

Ali

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They need to improve in their house keeping. There was time that I did not have body wash and/or hand soap.
2024년 4월에 3박 숙박함
답변 제공: Mariah (Front Desk Manager) 님, 2024년 5월 1일
Thank you.

6/10 - 괜찮아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mariah (Front Desk Manager) 님, 2024년 4월 23일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

David

2024년 4월에 1박 숙박함
답변 제공: Front desk 님, 2024년 5월 15일
Sorry

10/10 - 훌륭해요

Angela

2024년 4월에 2박 숙박함
답변 제공: Mariah (Front Desk Manager) 님, 2024년 5월 9일
Thank you

8/10 - 좋아요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great staff and breakfast included. Rooms clean and bed comfortable.
2024년 4월에 2박 숙박함
답변 제공: Mariah (Front Desk Manager) 님, 2024년 4월 8일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Autumn

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was decent, check in staff was helpful and friendly. It was convenient, reasonably priced, comfy beds, and a great free breakfast. Downsides were noise at night , older building so I could hear every door close . In addition I’d suggest they have the police do a loop thru there at night or get security to patrol, the location is tucked in a corner and the parking lot seems to have a lot of activity . I can handle myself but it did make me a little uncomfortable and worried for my car.
2024년 3월에 1박 숙박함
답변 제공: Mariah (Front Desk Manager) 님, 2024년 4월 4일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Robert

2024년 3월에 2박 숙박함
답변 제공: Mariah (Front Desk Manager) 님, 2024년 4월 10일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds seemed smaller than queen size. Really small bathrooms
2024년 3월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 21일
THANK YOU

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have stayed here many times. It is located perfectly for getting around town. Staff has always been attentive and available. Rooms are well appointed but the bathrooms only have tub/showers. Most of this hotels competitors have walk in showers. This is always a point of contention with older guests. In my last few stays the hotel apparently has a contract with highway construction companies and a vast number of the quests are workers with many heavy duty trucks and equipment in the parking lot which can be tricky at the end of the work day and in the early morning. The breakfast room was filled to capacity with workers on their way to work. Note; the breakfast offerings were very good with nice hot and cold choices.
2024년 2월에 2박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 13일
THANK YOU

10/10 - 훌륭해요

Walter

2024년 2월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

10/10 - 훌륭해요

Stanley 님, Petaluma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great stay! Affordable, clean, friendly staff, and a free breakfast!
2024년 3월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I love how nice and kind
2024년 2월에 1박 숙박함
답변 제공: MARIAH(FRONT DESK) 님, 2024년 3월 6일
THANK YOU

2/10 - 너무 별로예요

Robert

2024년 2월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 21일
SORRY

2/10 - 너무 별로예요

Danielle

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will never in my life stay here again. The front desk was unbelievably rude. Not sure what her problem was, then she had the nerve to give me a nasty look when I walked out to get something out of my car. Good grief, if you’re that miserable just quit. I travel to Chico every week for business, and I learned my lesson at this place, to never book again. The room was filthy, blood on lamp shades, screen on window about a cm from falling off, dirty carpets, hard as rock bed. It says free WiFi, but nobody gave me access, it’s a seedy area. All night I hoped nobody broke into my car or my room. TV had 8 channels, the roof leaked, my room door had to be slammed to shut to close. I could go on and on. $110 a night is absurd!
2024년 2월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
IM SORRY

8/10 - 좋아요

Barney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Travel stay
Quiet, good location. Sink faucet needs maintenance room 206.
2024년 1월에 2박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nothing to complain about. All went well
2024년 1월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

6/10 - 괜찮아요

Ken

2024년 1월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

10/10 - 훌륭해요

Herman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

10/10 - 훌륭해요

Arlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

10/10 - 훌륭해요

Andrew J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

8/10 - 좋아요

Robert

2024년 1월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

4/10 - 별로예요

Jared

좋아요: 직원 및 서비스
Comfy bed
2024년 1월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
IM SORRY

8/10 - 좋아요

Mareijke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
THANK YOU

8/10 - 좋아요

Albert

연인과의 여행
Nice place to stay convenient location.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Audrey

2023년 12월에 1박 숙박함
답변 제공: MARIAH (FRONT DESK) 님, 2024년 3월 6일
IM SORRY

4/10 - 별로예요

Zack

좋아요: 청결 상태
We arrived after dark, and we were unable to find the entrance, since it was not very well lit. Check in was easy, during which I asked, what are the hours for the pool were. They let us know the pool was closed for the season, but this was not advertised on the website or the hotel posting, it’s also lost us access to the hot tub. After a long drive, my partner, and I both needed a shower, the hot water was not working which they had not let us know during check-in. Thankfully, after calling the front, they let us know that their boiler had been worked on that day, with no estimate on when it may be working again. The hot water thankfully turned back on the next day, but we had chosen this hotel because it did have a pool and a hot tub, we had considered other locations nearby that also had access to a pool, which also may have been cheaper, but we went with best Western, because we figured it was a reputable establishment. The room was very nice, the bed did hurt my back quite a bit, and the water pressure was nice once the hot water started working. The included free breakfast was decent. Overall, I do feel misled by the listing, the amenities mentioned, were all fairly underwhelming or completely unavailable.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

marc 님, Shepherd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's our go to place to stay when passing through Chico. Great staff
2023년 12월에 1박 숙박함

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Not a Comfortable Hotel
Good location with great parking. Had a issue with hot water. It would be what I call a welcoming hotel, very utilitarian. It is a place to stay! Clean and quiet. The breakfast is sad, they don't an effort. I dont even understand why these typs of place pretend to care about breakfast. Also the coffee was bad.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Lizbette

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean but noise. The freeway is literally right outside the place. Also, the next door guest we’re having a party or something because they were screaming, laughing, and playing load music. It was reported but they continued. We weren’t able to rest the night we stayed in that place. Breakfast was good!
2023년 12월에 1박 숙박함

8/10 - 좋아요

Carlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Sherida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice hotel with a great staff!
2023년 11월에 3박 숙박함

8/10 - 좋아요

Stanley 님, Petaluma

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean, great service.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Julie

가족 여행
좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The ambiance is great and the staff people are very friendly and helpful.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hard to find the entrance of the hotel.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Albert

연인과의 여행
Nice place good location.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Whitney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious Rooms
Room was surprisingly spacious. The first floor was a bit loud with screaming kids - but was during afternoon not evening. Be nice if public TVs had captions on for deaf and hard of hearing & ESL guests.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The batteries in the key reader died.
When we were assigned our first room, we entered the room and found maintenance in the room caulking around the bathtub, had to go downstairs for a new room assignment and recode keys. Our second night when we returned after several in and outs from touring and walking our dogs we couldn't unlock the door. I took 3 trips downstairs to have them recode the key, 4th time I had my husband go downstairs, front desk assumed we were doing something wrong, which I found very insulting. Once they came up and used our 2 card keys and 3 master keys and they couldn't unlock it either, the battery must be dead. We waited in the lobby then outside until maintenace arrived to replace the batteries in the lock. Unfortunately we couldn't leave to do anything because we had left everything in the room while giving walking the dogs. Maintence was able to let us in while he fixed the card reader. Everyone was fast about fixing things and was apologized to about stating we didn't know how to use the card reader and did get 10% back for each night.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Lorena

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was clean llike breakfast for sure will go back.
2023년 10월에 2박 숙박함