Dear Taylor, Thank you for your recent stay at Extended Stay America. We apologize for any discomfort you experienced due to the mattress during your stay. Your feedback regarding the mattress quality is valuable to us, and we will certainly take it into consideration as we strive to enhance the comfort of our accommodations. We regret any inconvenience this may have caused, especially during such an important event as your interview. Please rest assured that we are committed to providing a comfortable and enjoyable stay for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful experience in the future.Sincerely,Hotel Management

Dear Lakaba, We're sorry to hear about your experience. Your comfort is our priority, and we understand the importance of a smooth start to your stay. Please feel free to reach out to our team directly with any specific concerns you may have, as we are here to assist you throughout your visit. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Walter, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip due to the noise from other guests. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Mary, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Tammie Gulley, We're truly sorry to hear about your unfortunate experience during such a difficult time. It's disheartening to learn that our team's actions caused additional stress. We understand the importance of sensitivity during challenging situations, and we regret any disrespect shown. Your feedback is valuable, and we will address these concerns with our team to ensure better communication and understanding in the future. Please accept our sincere condolences for your loss. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Laureen, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Danette, Thank you for being our guest at Extended Stay America. It is nice to know you enjoyed your time here. However, we are sorry for the disappointment with the issues mentioned. In response to your review, we will instruct our team to improve our guest experience. Please return on your next visit so we can provide another memorable stay.Sincerely,Hotel Management

Dear Jeffery, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We know apologies will not compensate for the inconvenience; however, we are sorry. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely,Hotel Management

Dear Jamie, Thank you for being a loyal guest and sharing your recent experience. We deeply regret falling short of meeting your expectations during this visit. Your past experiences mean a lot to us, and we are genuinely sorry we did not deliver the same level of satisfaction this time. Your feedback is invaluable. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We hope to welcome you back and provide you with the exceptional experience you always deserve.Sincerely,Hotel Management

Dear Kim, We appreciate the excellent review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit CITY, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Latonya, Thank you for the positive review and for evaluating our service and accommodations. We are happy to read about your excellent stay at Extended Stay America. We are glad you loved your suite and the peaceful atmosphere. Our suites are family-friendly, and we are delighted everyone enjoyed having the extra space to spread out and relax. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Joan, Thank you for choosing, and we appreciate your feedback. We apologize for any inconvenience you experienced regarding the missing kitchenware. Your satisfaction is our priority, and we regret if we fell short of your expectations. We will review our communication procedures to ensure guests are well informed about any changes, especially during holidays. Your input is valuable as we strive to enhance our services. If you have any additional comments or specific suggestions, please share them. We hope to serve you better in the future. Thank you for your understanding.Sincerely,Hotel Management

Dear Martin, Thank you for choosing us and sharing your valuable feedback. We're delighted you had a positive experience with our staff and appreciated the fast check-in at Extended Stay America. Your satisfaction is our priority, and we look forward to providing you with another excellent stay in the future. Sincerely,Hotel Management

Dear Deborah, Thank you for staying with us and sharing your concerns. While we are pleased that our location, close to several eateries options, was perfect for your needs, we apologize for not meeting your expectations regarding the condition of your suite. Our promise to our guests includes a commitment to providing a clean and well-maintained atmosphere, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Cynthia, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Richard, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff and thrilled that you found your room comfortable. However, we apologize that you were not completely satisfied with our beds. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Amy, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We're delighted to read about your exceptional experience with Eric at the front desk and the overall positive check-in experience. It's lovely to know that he went the extra mile to ensure your stay was comfortable and even followed up to see if you needed anything. We're also glad you enjoyed the convenient location and the peaceful surroundings without highway noise. We appreciate your kind words and look forward to providing you with another great stay in the future. Sincerely,Hotel Management

Dear CALEB, Thank you for selecting us. We regret your room was not spotless and fresh, resulting in an unpleasant stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Smoking is never allowed inside the hotel premises. You are always welcome to reach out to the hotel for any further assistance. Please give us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Karen, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management

Dear Andrew, Thank you for posting a review of your recent stay and appreciating our staff for a pleasant trip. However, we are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Please feel free to connect with the front desk team for further assistance. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Paula, Thank you for being our guest and sharing your feedback. We are glad to hear your room was clean and convenient, and the staff is friendly. We work hard to provide every guest with a clean and comfortable environment. However, we apologize for the issues about the smoke smell that inconvenienced you and compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Theresa, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Guest, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you experienced. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management