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홈우드 스위트 바이 힐튼 신시내티-다운타운 여행 후기

3 out of 5
홈우드 스위트 바이 힐튼 신시내티-다운타운
617 Vine Street, Suite B, Cincinnati, OH

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 864개 이용 후기 중 402개" "
평점 8 - 좋아요. 864개 이용 후기 중 212개" "
평점 6 - 괜찮아요. 864개 이용 후기 중 117개" "
평점 4 - 별로예요. 864개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 864개 이용 후기 중 55개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a very beautiful building and the room was very comfortable. The staff is very friendly and helpful. I enjoyed my experience there.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Gregory

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a Saturday night and you would like to think hotels would have staff to accommodate a busy weekend date. Instead, there was no staff at the Homewood Suites front desk. Waited 10 minutes until housekeeping told us to go to next door Hampton desk. Then waited 15 minutes. Could not check in. Went for a long walk and came back at 4PM. Checking was to be at 3PM. Could not gain access to our room until 4:15PM. 45 MINUTES to wait in line to simply check in. 2 staff total to manage the front desk of two hotels. They could not take my credit card at the one hotel and made me walk to the other to process. Ridiculous and longest wait we have ever had in any hotel in the world, literally. We have been to 70 countries as well and spend a lot on hotel stays in the United States and worldwide.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

mark

좋아요: 청결 상태
별로예요: 직원 및 서비스
Took me 45 minutes to check in no staff
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Diego Alberto 님, Tlaquepaque

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Nice location and big rooms. Amnities to use kitchen. But 2 times I needed to wait more than 20 minutes for someone in the lobby to guard my luggage and for checking in
2024년 4월에 1박 숙박함
답변 제공: Aspasia 님, 2024년 4월 18일
Thank you for your feedback! I apologize for the lack of service that you received which caused you to have to wait at the front desk. I hope to have the opportunity to welcome you back in the future to provide you with a 5/5 experience!

10/10 - 훌륭해요

Britney 님, Murrysville

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was wonderful! Very clean inside and out. Many options available for breakfast and a snack and coffee bar. Our room was a King studio but we were able to be upgraded to a Queen 1bedroom for free. The room had a lot of space with floor to ceiling windows and 2 queen beds plus a sofa bed. It was like being at home! We hung out in the living area and watched tv and studied. My 2 year old nephew had lots of space to roam and never got bored. I’d highly recommend this hotel and plan to stay again in the future.
2024년 4월에 3박 숙박함
답변 제공: Aspasia 님, 2024년 4월 18일
Thank you so much for your feedback! I am so glad to hear that you enjoyed your stay and we look forward to seeing you again during your next trip to Cincinnati!

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Hampton and Homewood suites share the same building, but different front desks, interesting set up, first I've seen like this.
2024년 4월에 4박 숙박함
답변 제공: Aspasia 님, 2024년 4월 18일
Thank you for your feedback!

10/10 - 훌륭해요

Tennessee Rick 님, Naples

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is the largest and best hotel room I have stayed in anywhere. Right downtown Cincinnati. Very convenient to everything. Wonderful staff, especially the valet crew!!!
2024년 4월에 4박 숙박함
답변 제공: Aspasia 님, 2024년 4월 18일
Thank you for your feedback!

8/10 - 좋아요

Tonya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The shower needed a bit of TLC, dirt and hair around the caulking. The kitchen sink also backflowed and some smelly substances wouldn't wash down. The valet service leaves much to be desired. The room was generally clean and staff pleasant. Breakfast average. Overall a bit pricey for the area.
2024년 4월에 2박 숙박함
답변 제공: Aspasia 님, 2024년 4월 18일
Thank you for your feedback! I apologize for the lack of cleanliness and upkeep of your room. We hope to have the opportunity to welcome you back to give you a better experience.

4/10 - 별로예요

Jeffrey

2024년 3월에 1박 숙박함
답변 제공: Aspasia 님, 2024년 4월 18일
Thank you for your feedback!

8/10 - 좋아요

Taylor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The air in our room didn't work and we were not notified prior to booking the room. There was a LOUD machine in the room in replace of the air not working.
2024년 3월에 1박 숙박함
답변 제공: Aspasia 님, 2024년 3월 23일
Thank you for your feedback! I apologize for the inconveniences that you experienced by not having working AC. We hope to have the opportunity to serve you again in the future to provide you a better experience.

4/10 - 별로예요

Sahvannah

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of different issues with my card. The front desk person even wrote my credit card number down on a piece of paper which rubbed me the wrong way. The lights didn’t work in the room and neither did the telephone.
2024년 3월에 1박 숙박함
답변 제공: Aspasia 님, 2024년 3월 23일
I am so sorry to hear about your poor experience with our team and no one should have written your information down. I hope to have the opportunity to welcome you back to provide you a much better experience.

8/10 - 좋아요

Susan

출장 여행
좋아요: 청결 상태, 직원 및 서비스
All service team members were polite and upbeat, and helpful - a shout out to the two ladies who were breakfast attendants, they provided a fun conversation and a welcoming attitude, they made me feel at home. The property status is dated and used, but all was clean in my room and the general areas, well lit. Best to get the carpet cleaned in front of the elevators, high traffic areas, as well as some of the furniture. Breakfast could use less processed foods (muffins & pastries loaded with sugar) and more fresh fruits, and offer some yogurt.
2024년 3월에 1박 숙박함
답변 제공: Aspasia 님, 2024년 3월 9일
Hi Susan, I wanted to reach out and thank you for your feedback! You have great points and I will be addressing them with the team. We hope to hope to have the opportunity to welcome you back soon!

10/10 - 훌륭해요

Jennifer

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is clean, nice place to stay. Inconvenient access to parking and no carts available for luggage.
2024년 2월에 2박 숙박함
답변 제공: Kari 님, 2024년 3월 4일
Thank you for the excellent rating of your recent stay!

4/10 - 별로예요

Elizabeth

별로예요: 직원 및 서비스
Parking and unloading is difficult. Checkin is on Second floor and parking is in a public parking garage next to hotel but not connected so we had to carry all our belongings through parking lot to hotel. Then we had to wait at checkin desk for almost 10 mins. Employee behaved as if we were an inconvenience and looked like she could be sick. Dog friendly hotel but no place to take dog out to bathroom. Would not recommend unless it’s a one night visit with little luggage.
2024년 2월에 1박 숙박함
답변 제공: Kari 님, 2024년 2월 26일
Thank you for the feedback regarding your recent stay. We sincerely apologize we were not able to meet your expectations. We highly recommend utilizing our valet parking option to make parking, unloading, and loading as easy as possible for our guests. We will pass your comments along to our leadership team as a training opportunity for our front desk team.

6/10 - 괜찮아요

Cindy

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Kari 님, 2024년 2월 21일
Thank you for rating your recent stay. Please contact the hotel directly if we can be of assistance.

8/10 - 좋아요

??

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2024년 1월 22일
Thank you for staying with us! We can't wait to welcome you back!

8/10 - 좋아요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice and convenient to any downtown locations. Parking across the street was super convenient. Heat in the room was not super hot. Had set to 72 but room could not go past 66 on a cold January night. Needed a sweater on.
2024년 1월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2024년 1월 22일
Thank you for your recent stay with us. We apologize that your suite was not satisfactory. We do hope that you will consider staying with us in the future.

2/10 - 너무 별로예요

Devon

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Room was not ready upon arrival. No context made to try to even advise us. It was 1 hour and 15 mins overdue. Sleeper sofa mattress was dirty. I did review with property upon check out. A discount should be offered. Won’t be staying here again.
2024년 1월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2024년 1월 22일
Thank you for your recent stay at our hotel. We apologize for the inconvenience you experienced during your visit. We do our best to ensure all guests are able to check in at 3p to a clean and fresh suite. We do hope you will consider staying with us in the future.

8/10 - 좋아요

FRANCISCO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Desayuno
Del desayuno, esperaba un poco más. Por lo menos, huevos revueltos y hotcakes
2024년 1월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2024년 1월 11일
Thank you for your recent stay at our hotel. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

Kelsie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing Staff
The staff were all amazing! I didn't catch the lobby manager's name, but he was fantastic. He took pictures for us and even at us up a little hot chocolate bar. The valet drivers were also great and hustled to have our car in and out quickly. The lobby area of the hotel is absolutely gorgeous!
2023년 12월에 2박 숙박함
답변 제공: Kari 님, 2023년 12월 29일
Thank you for the excellent feedback! We look forward to welcoming you back soon.

2/10 - 너무 별로예요

Gina

좋아요: 편의 시설/서비스
We had no hot water in the shower
2023년 12월에 1박 숙박함
답변 제공: Lawrence Front Desk Manager 님, 2023년 12월 23일
It is never our goal to fall short of the standard that we set for ourselves. This being a historical property there are issues that do arise. I am sorry that the issue arose during your stay. I am happy to inform you the issue has been resolved. If you would like to discuss this issue further fill free to reach out to us at the property and would be happy to discuss options for a future stay. My name is Lawrence, the Front Desk Manager and I would be happy to talk 1 on 1. I hope this finds you well and look forward to the opportunity to make your day.

10/10 - 훌륭해요

dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lawrence Front Desk Manager 님, 2023년 12월 23일
Thank you so much for taking the time to leave this review. It brings me joy to know our team was able to meet your needs while you were with us!

10/10 - 훌륭해요

Nishtha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome location, very kind staff
2023년 12월에 1박 숙박함
답변 제공: Lawrence Front Desk Manager 님, 2023년 12월 23일
I am glad that we were able to meet your needs and look forward to making your day in the future!

4/10 - 별로예요

Chris

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Lawrence Front Desk Manager 님, 2023년 12월 23일
I am so sorry that we fell short of our standards and your expectations. If you would like please reach out to us to discuss where we could improve and not make the same misstep on your next visit.

8/10 - 좋아요

Don

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was convenient to stay there for one night when traveling in for a show. I can say that the breakfast buffet was the worst tasting food we've ever had at a hotel. We were hungry after a long night and went to eat somewhere else.
2023년 12월에 1박 숙박함
답변 제공: Lawrence Front Desk Manager 님, 2023년 12월 23일
I am glad that our property was conviently situated for your stay, it is concerning that our breakfast offerings didn't meet your standards or expectations. I will be passing along your comments and concerns to the Food & Beverage Manager.

4/10 - 별로예요

Susan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Entrance isn’t marked well. Rooms need updated. Carpet, furniture etc.
2023년 12월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 12월 12일
We are sorry to hear that our suites fell short of expectation. We are due for a renovation this year. Hopefully you will consider staying with us in the future.

10/10 - 훌륭해요

Ageenah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are very nice and welcoming.
2023년 11월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 11월 29일
Thank you for staying with us! We can't wait to welcome you back again!

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel staff were very friendly and professional. The room was clean. Poor location of shower door. You have to go into the shower to turn the water on. Cold blast of water was a wake-up, indeed. The problem I had was parking. I drive a full size pickup, so valet was out of the question. I ended up having to park in a pay lot. The problem with that is that my card got hacked because i downloaded the QR code at the lot. Parkers beware. Other than those issues, my stay was pleasant.
2023년 11월에 2박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 11월 25일
Thank you for your recent stay at our hotel. We are very sorry to hear you had issues with your suite as well as parking. We will look into the room issue but as far as parking goes our hands are tied. We do hope you will consider staying with us in the future.

8/10 - 좋아요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a beautiful hotel, a large room and centrally located. The two things that kept it from a 5 start review were as follows: The bathroom sink had a glass globe missing from one of the sconces. It was a bit glaring at mirror and should not have been left exposed. The other was the bathroom. The toilet was so close to the door you had to squeeze in beside and then close the door. It was too small and inconvenient, it may have just been our room. The rest of the hotel was great.
2023년 11월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 11월 25일
Thank you for taking the time to share your recent stay our hotel. We appreciate your feedback as we are constantly working on providing the best guest experience possible. Please accept our deepest apologies that yours was a negative stay but we will take your issues to the appropriate departments to ensure this issue doesn't arise in the future. We sincerely hope that you will consider staying with us in the future.

2/10 - 너무 별로예요

stacey

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Moldy smelling, dirty. Kitchenette was gross. Stainless Steel appliances - dirty sinks dirty. Coffee pot was moldy smelling. Holes in lampshades.
2023년 11월에 2박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 11월 17일
Thank you for taking the time to share your recent stay our hotel. We appreciate your feedback as we are constantly working on providing the best guest experience possible. Please accept our deepest apologies that yours was a negative stay but we will take your issues to the appropriate departments to ensure this issue doesn't arise in the future. We sincerely hope that you will consider staying with us in the future.

8/10 - 좋아요

Nathan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 11월 17일
Thank you for your recent stay at our hotel. We are glad you enjoyed yourself. We can't wait to welcome you back again.

10/10 - 훌륭해요

Riccardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2023년 11월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 11월 17일
Thank you for your recent stay at our hotel. We are glad you enjoyed your stay. We can't wait to welcome you back again.

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
The staff is wonderful at this hotel. The Valets are amazing and so friendly. We reserved a suite. Our bed was relatively comfortable but soon realized our blanket/comforter was a mattress pad…. My son decided to stay with us as he is a student at Xavier University. We pulled out the sofa bed and quickly realized there was no sleeping on this bed. The springs were pretty much poking thru and the sink in the middle was horrible. My son ended up Ubering back to school to sleep. It is a pretty historic building and with some attention to detail could be great!!
2023년 11월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 11월 17일
Thank you for your recent stay at our hotel. We are sorry to hear that you had a negative experience. We are due for a renovation this year and we will be receiving new soft goods such as the sofa's. We hope that if you are ever in the area again you will give us another chance to make a better impression.

10/10 - 훌륭해요

SAORI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
次回もここに泊まりたいです
朝食は必要最低限が整えられていて美味しかったです。コーヒーのサービスや、ジムもあり、設備も良いです。フロントの人も感じの良い女性達で、是非また来たいです。
2023년 10월에 2박 숙박함
답변 제공: Amanda Reynolds Dual AGM 님, 2023년 11월 8일
Thank you for staying with us! We are glad you enjoyed yourself! We can't wait to welcome you back again!

4/10 - 별로예요

Jeffrey 님, Savannah

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Reception staff was disinterested and rude. Breakfast was disorganized and out of many items.
2023년 10월에 2박 숙박함
답변 제공: Amanda Reynolds Dual AGM 님, 2023년 11월 8일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Building is very old but really nice inside. Outside there are closed businesses, kind of rundown. There's no direct access to the hotel from the parking garage. We had to leave the garage with our luggage, walk around the corner to the entrance. The entrance doesn't stand out as the entrance to the hotel--I called to confirm that it was the entrance. The area feels a little unsafe.
2023년 10월에 1박 숙박함
답변 제공: Amanda Reynolds Dual AGM 님, 2023년 11월 8일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 - 괜찮아요

Cynthia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 10월에 6박 숙박함
답변 제공: Amanda Reynolds Dual AGM 님, 2023년 11월 8일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 - 괜찮아요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice area close to downtown. Clean and safe. But the hvac didn’t work in rooms and lobby parts of the time despite promises of AC. The Wi-Fi also promised did not work. Front desk staff were shockingly disinterested in customer service - even as basic as giving recommendations for local food, or fixing said wifi/hvac. The stars on staff were Letty and May (on the other side)
2023년 9월에 3박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 10월 20일
Thank you for taking the time to share your recent experience at Hampton Inn &Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We will be sure to pass your concerns on to Maintenance so we can prevent this issue arising in the future. We hope you will consider staying at Hampton Inn & Suites in the future.

6/10 - 괜찮아요

M. Erin

2023년 9월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 9월 27일
Thank you for your recent stay at our hotel. We are sorry to hear you had a negative experience. We appreciate your feedback as we are always striving for a better guest experience. We will be sure to pass along your concerns to the proper departments to avoid these issues in the future. We hope that if you are in the area again you give us the chance to welcome you back.

2/10 - 너무 별로예요

Terry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 9월 27일
Thank you for your recent stay at our hotel. We are sorry to hear you had a negative experience. We appreciate your feedback as we are always striving for a better guest experience. We will be sure to pass along your concerns to the proper departments to avoid these issues in the future. We hope that if you are in the area again you give us the chance to welcome you back.

8/10 - 좋아요

Eric

가족 여행
좋아요: 객실의 편안함
Will stay again
Great walkable location for downtown Cincy. Spacious rooms. Good breakfast, safe and easy parking.
2023년 9월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 9월 19일
Thank you for your recent stay at our hotel! We are glad you enjoyed yourself! We can't wait to welcome you back again!

10/10 - 훌륭해요

scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Amanda Reynolds Dual AGM 님, 2023년 11월 8일
Thank you for staying with us! We are glad you enjoyed yourself! We can't wait to welcome you back again!

6/10 - 괜찮아요

Charity

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 9월 12일
Thank you for your recent stay at our hotel. We are sorry that you are unhappy. We hope that if you are ever in the area again you give us another chance to make a better impression.

6/10 - 괜찮아요

Matthew

2023년 9월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 10월 20일
Thank you for taking the time to share your recent experience at Hampton Inn & Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Hampton Inn & Suites in the future.

10/10 - 훌륭해요

Loretta

2023년 9월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 9월 27일
Thank you for your recent stay at our hotel. We are sorry to hear you had a negative experience. We appreciate your feedback as we are always striving for a better guest experience. We will be sure to pass along your concerns to the proper departments to avoid these issues in the future. We hope that if you are in the area again you give us the chance to welcome you back.

10/10 - 훌륭해요

Alicia

2023년 8월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 9월 15일
Thank you for your recent stay at our hotel. We are glad you enjoyed yourself! We can't wait to welcome you back again1

10/10 - 훌륭해요

Kaley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 8월 26일
Thank you for your recent stay at our hotel! We are glad you enjoyed yourself! We can't wait to welcome you back again!

6/10 - 괜찮아요

Denise 님, Delta

단체 여행
별로예요: 편의 시설/서비스
Check in took longer than it should have, only one person checking people in during a very eventful weekend. And the lady walked away from the desk for 5 minutes while there were 3 of us in line. Breakfast was not provided until 10am as stated. They team out at 9:30 & decided they didn’t need to make anything more. We booked a suite for 4 and there weren’t enough amenities (including towels and wash rags) for 4 in the suite. When I let them know there would be 4 in the room, I anticipated they would stock the room for 4. Also, Homewood Suites and Hampton Inn are the same building, basically one hotel with separate prices. Weird.
2023년 8월에 2박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 8월 26일
Thank you for your recent stay at our hotel. We are sorry to hear that you had a negative experience. We will take your concerns under advisement as we are always striving for better guest experiences. We hope that if you are ever in the area again you give us another chance to make a better impression.

6/10 - 괜찮아요

Kyle

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The historic building this hotel is situated in made it an overall grand space to stay in. The rooms were spacious and the staff were friendly. The hotel itself is becoming a little run down, however, and would benefit from some overall maintenance .
2023년 8월에 4박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 8월 26일
Thank you for your recent stay at our hotel. We are sorry to hear that you had a negative experience. We will take your concerns under advisement as we are always striving for better guest experiences. We hope that if you are ever in the area again you give us another chance to make a better impression.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스
Not the best stay.
Called the day before to confirm. Arrived at 4pm, check in at 3pm. Front desk was not ready, they were confused with reservation, 3 couples and one room was not ready for several hours. That evening one couple had no remote for TV(the same couple that had to wait several hours for their room) and had to go to the desk to pick up themselves. Breakfast was okay.
2023년 8월에 1박 숙박함
답변 제공: Amanda Reynolds-Dual AGM 님, 2023년 8월 26일
Thank you for your recent stay at our hotel. We are sorry to hear that you had a negative experience. We will take your concerns under advisement as we are always striving for better guest experiences. We hope that if you are ever in the area again you give us another chance to make a better impression.