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더블트리 바이 힐튼 클리블랜드 - 웨스트레이크 여행 후기

4 out of 5
더블트리 바이 힐튼 클리블랜드 - 웨스트레이크
1100 Crocker Road, Westlake, OH

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 374개" "
평점 8 - 좋아요. 1003개 이용 후기 중 189개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 188개" "
평점 4 - 별로예요. 1003개 이용 후기 중 136개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 116개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Choong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The phone didnt work. Wallpaper in the bathroom was peeling. Landscaping in parking area left some to be desired but over all the room was great re bed and pillows.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

PATRICK

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Zizun

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great travel experience!
2024년 5월에 1박 숙박함

4/10 - 별로예요

Renee

연인과의 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Tired comes to mind upon seeing the property. There was a moldy smell when we walked in . The pool was closed for repairs . The room was dark even with lights turned on . I’m glad we were only here one night . The lampshade looked like it had been in a fight where it was crumpled up and reshaped . On a positive note , bedding was clean and mattresses comfortable. We were glad we could have or small dog stay with us . This motel should be on the list of remodeling asap
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Jalin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

4/10 - 별로예요

Chelsea

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was dingy, the AC didn’t work, and the shower didn’t drain. Wouldn’t recommend.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Ron

단체 여행
별로예요: 숙박 시설 상태 및 시설
Softball kids banging on my door the whole time
2024년 5월에 2박 숙박함

8/10 - 좋아요

Clayton

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Pool was nice. Room was big.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Jaber

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is very relaxing, nice staff. But nobody answers the phone at the front desk when I called at different times
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tania

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location, the rooms are always clean when I book a stay
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Lawanda

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will start by saying when I checked in the process was a wait and the staff on duty left for a good 15 mins before assisting us. Next we were told the deposit was $100 and when we arrive there it’s $200 cause the manager just changed the prices to $50 a night. Next we got settle I had to work after getting checked in so I didn’t need assistance until the morning. I asked for housekeeping and towels all morning and afternoon and finally got towels right before work again at 2pm very unexpected. The housekeeper kept stating she didn’t speak English as well they need to fix that. We expected breakfast to be served cereal orange juice muffin or something and they did not have that their as stated in the description. We had to pay at the buffet and didn’t get service there. We didn’t complete our stay because it was a horrible experience I can go on and on but I’ll be writing all day but I do not recommend this hotel. Oh by the way the ceiling in the pool area is falling apart I pray for your kids safety;-) mines didn’t swim because he was targeted by adults when I was the parent and not once did they say anything to me demanding him to do things that he wasn’t not responsible for. Thank you
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

John

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only complaint we have regarding our recent trip was that we arranged for the hotel through Expedia and were immediately hacked. The bank froze the bank card used immediately, which had a negative bearing on our travel because we didn't have 10 days to wait for the new card to come in. This was a business trip. It looked bad and we will not be utilizing Expedia's services again as they appear not to have the secure website they promise. Doubletree was wonderful. I would stay there again.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Hussein

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty Hotel, the rooms are dirty and super old, and the walls have no privacy at all, you can hear the conversations in the other room
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

lekisha

2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jayne

가족 여행
We stayed for three nights and never one time had our room cleaned. Not one cleaning person stepped in our room. No beds made, no bathroom cleaned, no trash emptied—absolutely no one stepped into to take care of our room. This is on top of a rate issue that occurred between Expedia and Doubletree. I was not expecting to have to pay $1077 for three nights however we had already Arrived in Cleveland and needed to stay in our booked hotel. Hindsight being 2020 we would’ve stayed one night and checked out and gone to another hotel. This was definitely not a good experience.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Ryan

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

4/10 - 별로예요

Adam

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Common spaces and hallways are all dirty and shabby. Carpeted pool area is really dirty and gross. When I checked in I had to navigate a hallway that had dirty sheets piled at almost every guest room door. Just not a very good experience.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Simona

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Bonnie L.

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nicely situated in a good area. Staff was great and very attentive, however thr property itself is a bit run down. My room was not well cleaned - there was a spot of blood on the wall in the bathroom and a noticeable unpleasant odor in the bedroom. Bathtub drain was clogged and required maintenance to come up and fix, which they did quickly and well. My friend in the room next door had a much better experience and a cleaner room, so maybe i just got unlucky, but it was troubling.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Lois

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurants staff worked hard and they needed more people in the restaurant, front desk.lStaff needs up-to-date training without being emotional. No garbage pail in the bathroom? What is that about? And a tiny little one over by the dirty stained desk? The furniture was used and abused and looked second and third hand. For the price we paid, granted it w was the eclipse time but that should not make the conditions or the quality lesson. The room was not ready upon check-in time and very limited staff who seemed very confused. Unless of course you approach them at 1 o'clock in the morning and then they were attentive because there was nobody else around.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was friendly. Paid online when booking and yet was still charged separately again at the property. Plumbing issues in the room.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Kathleen

The property has a pool in the middle which produces a chlorine odor throughout the building. I did use the pool which was nice, but I often had to request pool towels and ask that the gate be unlocked at 10 am.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Tania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean. The staff was very nice. The lobby was clean. It was amazing when you walked in. I’m actually about to book a can with you guys.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Precioso P

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Window had a lot of cold air coming in right above the heater so it had to keep pumping hot air. Shower head unmovable and valve only had fast flow or off. Closet door misaligned so difficult to close.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Nelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Tymeka

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked for two queen beds and it's two full beds it's cigarettes the floor the pool was down the Internet was not working. i’m totally dissatisfied..

8/10 - 좋아요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was great.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Samantha

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Tired - overdue for a reno. Rooms are dark and furnishings are worn. Like many Doubletrees, hallways smell like pool. Sub-par breakfast buffet.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The walls were so thin, we could hear the people in the next room talking, and once the wedding they went to was over they partied until 2a.m., extremely loud. Also, the water prssure wasn't good for showering and the towel holder was falling off the wall, and curtain sheers were shredded. I would sleep in my truck before i stay here again.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Ashley 님, Strongsville

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was closed for the first 3 days and opened for one day just to close again and pool was left a mess
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

C

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place clean and quiet
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Anyssa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room 109 was so dingy. Carpet was pulling up near the entrance. Bathroom vent didn't work and was super dusty. Trim outside of bathtub was very dirty, dingy, and not waterproof. Looks like urine was all over the trim. Also, in the bathroom, there was a gross stain on the upper wall. Toilet drained very slow and stopped working. Tub water pooled while taking shower. I have pics if needed.
2024년 3월에 1박 숙박함

8/10 - 좋아요

King

좋아요: 청결 상태
It was cool
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Eladio

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing is the elevator that reaches the pool. The 4th floor was not in service. From there my room was a long walk to the pool outside of that everything was perfect.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Dominique

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I took a 4.5 hour drive for an event that evening. My check in was at 4pm. Front desk was unable to check me in until almost 6pm, even though the room was already paid for. They said the room was “available” but we could not go in yet due to house keeping. I barely had any time to get ready for the event, and had to rush even though I was at the hotel on time where they had “guaranteed” check in by 4pm. They offered complimentary breakfast for the inconvenience. When we finally got into the room, there were no bags in the trash cans. The next morning, when we came downstairs for breakfast, I noticed a bug in my drink. I was completely over it at that point. I had a terrible experience and I would not recommend this hotel to anyone.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Ken

가족 여행
좋아요: 직원 및 서비스
Our room was cold.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Soha

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Jaqon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fun
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Jenna

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

Stacey

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wasn’t to the standard that I’m used to at double tree. Pool was out of service 2 out of 3 days of our stay. Our search criteria was pool and hot tub. The day it was open,both pool and hot tub was over capacity and dirty. Only 2 elevators and 1 was broken. Only goods: convenient drive to Crocker park and our room was clean.
2024년 2월에 2박 숙박함
답변 제공: Randy C. Front Office Manager 님, 2024년 2월 19일
Thank you for providing feedback on your recent stay with us. We sincerely apologize for the inconvenience you experienced, and we appreciate your patience. It is disheartening to learn that the pool and hot tub were not available, and we understand the frustration caused by the capacity issues and cleanliness concerns. Additionally, we regret the inconvenience caused by the out-of-service elevator. We are actively addressing these issues to ensure they are rectified and won't recur in the future. On a positive note, we are glad to hear that you found your room clean and appreciated the convenience of our location near Crocker Park. We would be honoured to have the opportunity to welcome you back and provide you with a much-improved experience.

2/10 - 너무 별로예요

James

가족 여행
The rooms were not clean and to much noise at night and restaurant was not open
2024년 2월에 1박 숙박함
답변 제공: Randy C. Front Office Manager 님, 2024년 2월 19일
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you faced during your stay, including issues with room cleanliness, noisy disturbances, and the unavailability of our restaurant. Our goal is to provide a comfortable and relaxing environment for all our guests, and we regret that we did not meet your expectations on this occasion. We understand the impact these factors can have on your overall experience, and we appreciate your patience. If your travels bring you back to the area, we will welcome the opportunity to regain your trust and provide you with the exceptional stay you deserve.

2/10 - 너무 별로예요

Jayvon 님, Euclid

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Had to get a room change first room was dirty still(bathroom) extremely loud they gave me a different room instantly upon asking to a quite clean side over all 1/10
2024년 2월에 1박 숙박함
답변 제공: Randy C. Front Office Manager 님, 2024년 2월 17일
Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered during your initial room assignment, especially with cleanliness and noise. We understand the importance of a quiet and clean environment, and it is disappointing to hear that we fell short of your expectations. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with a better experience.

10/10 - 훌륭해요

Amber

2024년 2월에 1박 숙박함

8/10 - 좋아요

Kelly 님, Brooklyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has a nice pool and hot tub. We stayed on a Saturday night so it was very crowded. Overall it was good for a nights stay.
2024년 1월에 1박 숙박함
답변 제공: Randy C. Front Office Manager 님, 2024년 2월 15일
Thank you for choosing to stay at our hotel and for taking the time to share your experience. We're pleased to hear that you enjoyed our pool and hot tub facilities during your Saturday night stay. We understand that weekends can be busier, and we appreciate your understanding. It was a pleasure hosting you, and we hope to welcome you back for another comfortable and enjoyable stay whenever your travels bring you to the area.

8/10 - 좋아요

Felicia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Nice stay with delicious cookies! We haven’t stayed at a doubletree for years and will be booking more. Clean, comfortable bed and having access to in room service was so nice.
2024년 2월에 1박 숙박함
답변 제공: Randy C. Front Office Manager 님, 2024년 2월 15일
Thank you for choosing to stay with us and taking the time to share your feedback. We're delighted to hear that you enjoyed your stay, especially the delicious cookies, and found our accommodations clean and comfortable. At DoubleTree, we take great pride in providing a warm and welcoming experience for our guests, and it's rewarding to know that we made a positive impression on you. Your kind words about our in-room service are much appreciated. We look forward to the pleasure of hosting you again on your future travels.