2/10 - 너무 별로예요
Nicole
아이를 동반한 가족 여행
2024년 6월 3일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived at midnight with our 2 sleeping toddlers to sleep for 4 hours before an early flight. I was forced to provide $100 cash deposit at the time of check in, which I obtained through an ATM behind locked door of an old restaurant that was dark and holding old supplies. I felt like someone could have been waiting in there to abduct me. I was told at the time of check out, the desk clerk would have to go back up in to the room to confirm we were not smoking and that our deposit would be returned to us. At 4am no one was at the desk or answering the front desk phone, and after waiting 30 minutes we had to leave. I signed a lot of paperwork including the deposit at the time of check in but did not receive any copies myself. After calling Wyndham, I was told they don't know how they will return my deposit. When I asked to have a check mailed to me, I was told they couldn't do that. The hotel and the area felt unsafe. We will dispute our credit card charge until we receive our $100 deposit back. Horrific, would never stay here again.
Nicole
2024년 6월에 1박 숙박함