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“We opted not to stay. When parking in the car park we noticed that houses surrounding the property had been boarded up and had some graffiti and the pub property was surrounded by barbed wire fencing. I understand from the hotel staff that they have had a problem with cars being broken into overnight and were introducing security patrols with dogs to help minimise issues with cars. Not a great start. Our allocated room was on the ground floor and had a security door that the lock had been...

“We had a lovely stay at the Cross Keys Hotel. The highlight of our visit was undoubtedly the staff, who were incredibly friendly, welcoming and genuinely kind throughout our stay. They made us feel at home from the moment we arrived and were always happy to help with anything we needed. Our room was comfortable and provided everything we needed for a relaxing stay. There were a few areas that could be improved, however. The room wasn’t quite as clean as it could have been, it would have...