외관

라 퀸타 인 & 스위트 바이 윈덤 클리블랜드 에어포트 웨스트 여행 후기

2.5 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 1006개 이용 후기 중 244개" "
평점 8 - 좋아요. 1006개 이용 후기 중 192개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 164개" "
평점 4 - 별로예요. 1006개 이용 후기 중 189개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 217개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Gong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good pool
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 16일
Dear Gong,Thank you for taking the time to share your feedback. We really appreciate your business and hope that our willingness to provide a safe, comfortable stay is enough to get your repeat business. Thanks again! Sincerely,Management

10/10 - 훌륭해요

Arron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kendal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean , and very helpful and friendly
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Helen

별로예요: 청결 상태
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Bridgett

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is great! Its safe and peaceful!
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 8일
Thank you so much!

4/10 - 별로예요

Shannon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had poor customer service there. I will never go back, pool was not well kept up. Not enough seating in the pool area. Elevators had water and juice spilled on it early in the morning, and even on the late night.
2024년 3월에 1박 숙박함
답변 제공: Meghan 님, 2024년 3월 8일
I am so sorry your stay with us was unpleasant. Please feel free to reach out to me to discuss your stay further. I would love for your family to give us another try!

8/10 - 좋아요

Kayla

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 8일
Thank you!

2/10 - 너무 별로예요

Cristian

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ashley

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

David

Thanks to everyone! Great place to stay!
2024년 1월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 27일
Dear David, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 - 너무 별로예요

Colleen

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here with my daughter's volleyball team. I booked a "suite" but had to change rooms soon after check in because it was filthy. The blankets had make up and/or blood stains and the bathroom looked like it hadn't been cleaned in weeks. Ditto for the carpets. Also, it isn't a true one bedroom suite; it's just two rooms next to each other with the connecting door open. The beds are small and the room temperature is difficult to control if the heater has manual controls instead of digital. One room had digital, the other manual. There wasn't enough hot water for back to back showers and we skipped the buffet because it didn't look appetizing. The only good thing about this La Quinta was the Great Northern Mall next door had a good smoothie place and there was an amazing taqueria nearby.
2024년 1월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 21일
Dear Colleen, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management

2/10 - 너무 별로예요

Cash

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the color of the room
2024년 1월에 3박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 21일
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 - 별로예요

Konrad

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 16일
Dear Konrad, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

4/10 - 별로예요

Al

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 16일
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 - 괜찮아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 11일
Dear Rebecca, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 - 괜찮아요

Ryan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 11일
Dear Ryan, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 - 너무 별로예요

Marwa

2023년 12월에 5박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 24일
Dear Manwa, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 - 별로예요

Gail

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I liked the location. However, I had to change rooms as soon as I got there because of dirtiness and dripping faucets. The next room I got had a dirty bathroom with pink mold in the tub. Finally, although the pool was clean, it was too cold and the jacuzzi I had looked forward to did not work. Very disappointing for close to one hundred dollars!
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 11일
Dear Gail, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.Sincerely, Management

8/10 - 좋아요

Marilyn

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Basically the facility was pleasant and improvements apparently being made. Few bothering notes, Overloaded waste receptacles in hallways not attended to. Our bathroom had no towel racks, no way to hang used washcloths and towels. A hook on the back of the bathroom door was missing, leaving a hole in the door. Some chips from the missing hook on the floor.
2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 6일
Dear Marilyn, thank you for taking the time to tell us about your experience. Please accept our sincere apologies for not providing an overall perfect experience. It is our goal to ensure each and every guests leaves our hotel completely satisfied. Based on your comments we did not achieve this with you. Please allow us another opportunity if your travel plans bring you back to the area. We will show you how we used your feedback to improve our overall operations. Sincerely,Management

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The water pressure was terrible...on our last morning there was no breakfast ready at 7:15 and the decaf coffee wasn't fresh...warmed up from the day before....after midnight it was still rather noisy.....we stayed 2 nights and had to get our own fresh towels.
2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 6일
Dear David, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 - 훌륭해요

Rico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 8일
Thank you!

4/10 - 별로예요

Crystal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The stag is always always always so very helpful and friendly. The amenities are great. This stay not what I’m used too. Remote did not work bed was broken sofa bed mattress did not fit frame and elevators broken. I did not get what I paid for. This did not stop the staff from being phenomenal but the other issues to me were pretty major especially being with little kids.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Jabez

2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 7일
Dear Jabez, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 - 별로예요

John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not so good will not repeat
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 29일
Dear John, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

8/10 - 좋아요

Vanessa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 26일
Dear Vanessa, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean hotel. Helpful and friendly front desk and management staff. Only issue was housekeeping forgot to change linens and towels one day after I asked them to. Otherwise, good service.
2023년 12월에 3박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 23일
Dear James, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 - 너무 별로예요

Darrell

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible shape looks like a party spot
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 21일
Dear Darrell, We appreciate you taking the time to post this review as we are always looking for ways to grow and improve as a hotel. Quality of service, and overall cleanliness are two very important pillars in our success and we sincerely apologize for falling short of your expectations in those aspects. Our team always aims to exceed expectations, and I will be sure to inform the proper departments of your feedback to ensure we are able to prevent issues like this from happening again in the future.Thank you for choosing us, and we hope to have another opportunity to provide you with the amazing stay that you deserve.Sincerely,Management

6/10 - 괜찮아요

kerline 님, miramar

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The was no airport shuttle. The room looks clean, but not . If you have allergies to dust, this is not a good hotel to stay in. You will have a horrible time sleeping in the room, with severe allergy attacks all night.
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Kerline, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

4/10 - 별로예요

Eric

2023년 10월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Eric, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

4/10 - 별로예요

Eric

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was horrible. The least comfortable bed I’ve ever slept in. The pillows were horrible also
2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Eric, Thank you for taking the time to post this review as we are always looking for ways to grow and improve as a hotel. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating this can be as we know how important a good night of rest is. Our team works extremely hard to ensure the overall comfort for all of our guests, and we all are very disappointed to know that we were unable to provide this for you. I will be presenting this review to our team to ensure a situation like this does not happen again. Please know that this situation is highly unusual and does not represent the high standards that we always aim to achieve. Feel free to give us a call at any time if you would like to discuss this matter further.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 - 괜찮아요

Lawrence

2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 7일
Dear Lawrence, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

10/10 - 훌륭해요

Steven

2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 6일
Dear Steven, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

4/10 - 별로예요

june

별로예요: 직원 및 서비스
tv channels plenty....water was warm not hot...coffee promised to be 24 hours available was luke warm and told i couldnt get into room 10 minutes early or i would be charged 25 dollars extra. told 50 dollars extra for incidentles to be credited on my card.. something weird here. what incidentles???
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear June, Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely, Management

10/10 - 훌륭해요

sarita

2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2024년 1월 1일
Dear Sarita, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 - 괜찮아요

Jacob

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was good wish the breakfast was better than it was but overall it ws a good stay
2023년 12월에 3박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Jacob, Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely, Management

8/10 - 좋아요

Pamela

가족 여행
좋아요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Pamela, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

10/10 - 훌륭해요

Ramy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Ramy, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

2/10 - 너무 별로예요

Tangela

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스
My check in wasn't smooth
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 5일
Dear Tangela, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip
The room was clean and comfortable. The staff was very friendly.
2023년 12월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 5일
Dear Jessica, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 - 너무 별로예요

Abby

별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 5일
Dear Abby, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 - 너무 별로예요

Mara

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 5일
Dear Maria, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

10/10 - 훌륭해요

Josh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 5일
Dear Josh, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 - 좋아요

KeXin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
窗帘太薄了,外面的天色会照进来
2023년 11월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 29일
Dear KeXin, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 - 너무 별로예요

Julaniya

2023년 11월에 3박 숙박함
답변 제공: Manager on duty 님, 2023년 12월 20일
Dear Julaniya, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the contential breakfast
2023년 11월에 4박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 25일
Dear Gregory, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

6/10 - 괜찮아요

Brent

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
It was mostly clean. The first room we were assigned had an ac/heat unit that sounded like a plane landing. We were reassigned to another room that was better, but the water pressure in the shower was almost nonexistent.
2023년 11월에 3박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 21일
Dear Brent, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

8/10 - 좋아요

Pedro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 21일
Dear Pedro, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 - 너무 별로예요

Raekwon

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible
2023년 11월에 2박 숙박함
답변 제공: Manager on duty 님, 2023년 11월 21일
Dear Raekwon, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management