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웨스틴 클리블랜드 다운타운 여행 후기

4 out of 5
웨스틴 클리블랜드 다운타운
777 Saint Clair Ave Ne, Cleveland, OH

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 546개" "
평점 8 - 좋아요. 1002개 이용 후기 중 215개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 114개" "
평점 4 - 별로예요. 1002개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 59개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible hotel
It looks like a motel. The cleanliness is bad and the service is poor. It was very uncomfortable because there was so much dust everywhere. The Westin hotel is a bad experience.
2022년 8월에 6박 숙박함

10/10 - 훌륭해요

Barbara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet parking, quiet, easy check-in. Beautiful room. Room service great. Food delicious.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every time we come to this hotel, our bellhop Camry or Camron (not quite sure of the name)...is the best to us. The ladies checking us in were fine, nothing exciting there, but people come back for employees that go above and beyond. He did!!
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

가족 여행
I got food poisoning in the restaurant and there was a drunk lady that kept knocking on our door it was awful and I want a full refund
2024년 4월에 1박 숙박함
답변 제공: Joanne- Front desk Manager 님, 2024년 4월 22일
I am sorry to hear about your experience from the restaurant. Can you call the hotel, and do you remember what you've ordered so I can check your receipt and discuss this to our restaurant outlet?

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself was fine. The attached restaurant had a lot to be desired. I don’t know if we caught them at a bad time, but the service was very slow...it took a half hour to get our drinks, 2 hours for food (and was told after an hour they ran out of 1 item we ordered). The manager never came out to apologize but the waitress did apologize on their behalf and did comp a round of drinks.
2024년 4월에 1박 숙박함
답변 제공: Joanne- Front desk Manager 님, 2024년 4월 22일
I am sorry to hear about your past stay experience. I will address your concerns to our restaurant outlet manager. Again, I do apologize and thank you for staying with us.

10/10 - 훌륭해요

Staci 님, Massillon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was within walking distance from our concert.Great view from our room.
2024년 4월에 1박 숙박함
답변 제공: Jennifer H. - Director of Front Office 님, 2024년 4월 21일
Thank you for your positive feedback. Thank you for staying with us.

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location & food.
2024년 4월에 1박 숙박함
답변 제공: Jennifer H. - Director of Front Office 님, 2024년 4월 21일
Thank you for your positive feedback. Thank you for staying with us.

10/10 - 훌륭해요

Todd

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kim, at the front desk, was absolutely delightful and helpful. She was friendly and so welcoming.
2024년 4월에 1박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 4월 15일
Thank you for staying and choosing our hotel. Your feedback is very important.

8/10 - 좋아요

Chandra Sekhar

좋아요: 청결 상태, 직원 및 서비스
Old building and elevator keeps shaking.
2024년 4월에 2박 숙박함
답변 제공: Jennifer H. - Director of Front Office 님, 2024년 4월 14일
Thank you for your feedback. I am so sorry that we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

8/10 - 좋아요

diane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was convenient and walkable to attractions we were visiting.
2024년 4월에 2박 숙박함
답변 제공: Jennifer H. - Director of Front Office 님, 2024년 4월 14일
Thank you for your positive feedback. Thank you for staying with us.

2/10 - 너무 별로예요

Peter

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property provided 1-star amenities for a 5-star price (600/night). I am taking into account the fact that on April 8 they were, I guess, full to capacity with Final Four fans and eclipse tourists, and didn't have the staff to handle everyone. And charged a surge price. So I don't blame the staff for not cleaning our room, or closing down breakfast half an hour early because they couldn't take any more orders, or being way too stingy with towels, washcloths, coffee cups, etc. I blame management for overbooking the hotel and not planning for the situation. Anyway there were plenty of other permanent issues, like: the room service number printed on the menu apparently rang someone's office, not the proper phone (also there are no beverages on the menu, not even orange juice); the phone turned itself off and gave no dial tone a couple of times (charging issue?); the rugs are hideous (room and hallway); the safe is on the bottom shelf and you have to crawl on the floor to use it; the drain plug in the bathroom sink hasn't been designed with a plunger to open or close it, even though there is a rod under the sink to do that, but attached to nothing; and you know how if you go to any motel off the interstate there is a binder that tells you how the phone and TV and lights and laundry work, and what the local attractions and restaurants are, and so on? Nothing like that at the Westin. Some manager really should book a room anonymously and think about, is this really our best?
2024년 4월에 2박 숙박함
답변 제공: Jennifer H. - Director of Front Office 님, 2024년 4월 14일
Thank you for your feedback. I am so sorry that we did not exceed your expectations while staying with us. Your comments will be reviewed by our leadership team and will help us as we continually work to improve our guest experience. Thank you for staying with us.

10/10 - 훌륭해요

cate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and quiet. Walkable to rock hall
2024년 3월에 1박 숙박함
답변 제공: Joanne-Front Office Manager 님, 2024년 4월 7일
Thank you for staying with us and your feedback is very important.

6/10 - 괜찮아요

Daniel

가족 여행
좋아요: 직원 및 서비스
Close to everything
2024년 3월에 3박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 4월 2일
Thank you for staying with us and sharing your feedback.

8/10 - 좋아요

misako

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 4월 2일
Thank you for staying with us and sharing your feedback.

10/10 - 훌륭해요

Suzanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely room, comfortable beds and friendly staff. The location was amazing and walking distance from Al the key places.
2024년 3월에 2박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 4월 1일
Thank you for your positive feedback. thank you for staying with us.

8/10 - 좋아요

Ronald

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice, the front desk amazing, valet guys were professional. Only thing I didn’t like was the dusty power strip along with other cords that were highly visible and looked unsafe.
2024년 3월에 3박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 4월 1일
Thank you for your feedback. I am so sorry to hear about the cleanliness in your room. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

10/10 - 훌륭해요

Zheng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located in very quiet and clean area of downtown.
2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 4월 1일
Thank you for your positive feedback. thank you for staying with us.

10/10 - 훌륭해요

Anna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a nice hotel in downtown Cleveland. The staff is very friendly. Walking distance to the lake.
2024년 3월에 1박 숙박함
답변 제공: Joanne-Front Office Manager 님, 2024년 3월 31일
Thank you for staying and choosing at the Westin Downtown Cleveland. Your feedback is very important.

8/10 - 좋아요

HOY S

2024년 3월에 1박 숙박함
답변 제공: Jennifer H. - Director of Front Office 님, 2024년 4월 21일
Thank you for your positive feedback. Thank you for staying with us.

10/10 - 훌륭해요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place. Staff is friendly and easy to places around the city.
2024년 3월에 1박 숙박함
답변 제공: Joanne-Front Office Manager 님, 2024년 3월 31일
Thank you for staying and choosing at the Westin Downtown Cleveland. Your feedback is very important.

6/10 - 괜찮아요

Stephanie

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 4월 1일
Thank you for your feedback. Thank you for staying with us.

10/10 - 훌륭해요

Ray

좋아요: 숙박 시설 상태 및 시설
I like dat place
2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 25일
Thank you for your feedback. Thank you for staying with us.

10/10 - 훌륭해요

Joyce

연인과의 여행
The staff were extremely helpful especially the valet parking staff as I had to have them access my car on two different times to collect items my husband forgot. The gentleman were very friendly and courteous. Also the dining staff were warm and friendly.
2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 25일
Thank you for such positive feedback. Thank you for staying with us!

10/10 - 훌륭해요

Amanda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly front desk.
2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 23일
Thank you for your positive feedback. Thank you for staying with us.

10/10 - 훌륭해요

Joshua

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and quiet
2024년 3월에 2박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 21일
Thank you for staying with us and your feedback is very important.

10/10 - 훌륭해요

Allyson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 20일
Thank you for your positive feedback. Thank you for staying with us!

8/10 - 좋아요

Emily

출장 여행
좋아요: 청결 상태
Sad to see urban steakhouse is gone. At least there is a full bar, and bar staff was very attentive. This place has seen better days but- it’s clean, open and airy and still a Westin!
2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 20일
Thank you for your positive feedback. Thank you for staying with us.

10/10 - 훌륭해요

Miranda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were great at front desk
2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 19일
Thank you for your positive feedback about the staff. Thank you for staying with us.

10/10 - 훌륭해요

christopher

2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 20일
Thank you for your positive feedback. Thank you for staying with us!

4/10 - 별로예요

Carilyn

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was a large stain on the bedding. After pointing it out to the front desk and requesting a linen change it was still there, the bedding was not changed. The shower had some mold spots in the corners.
2024년 3월에 2박 숙박함
답변 제공: Joanne-Front Office Manager 님, 2024년 3월 18일
Thank you for staying with us and your feedback is very important. I do apologize we didn't exceed your expectation.

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Staff needs to take better Detail clean to the room. Sneaky little water and soda bottles rolled under bed , beer cans , and CONDOM WRAPPERS tucked behind the headboards. I know it's meticulous of me. But all this trash was from previous guests. If there are blind spots if cleanliness , one can only imagine what guests will stuff anywhere. People be weird. Westin, take better care to detail clean. It's so easy to miss but it just takes one instance to disgust a guest! My stay was mired with a small twinge of disgust while looking for a dropped belonging--we found the precious guests filth. Great accommodations, the high traffic areas of the room were spotless and pristine. Just please don't forget the small stuff.
2024년 3월에 1박 숙박함
답변 제공: Joanne-Front Office Manager 님, 2024년 3월 18일
Thank you for staying with us and your feedback is very important. I do apologize for the stuff you've found in your room. I shared your comment to the housekeeping department so this kind of issue won't happen again.

10/10 - 훌륭해요

Shannan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel and great location. Planning another stay there soon.
2024년 3월에 1박 숙박함
답변 제공: Joanne-Front Office Manager 님, 2024년 3월 18일
Thank you for staying with us and your feedback is very important.

10/10 - 훌륭해요

kenzy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay here again!
2024년 3월에 1박 숙박함
답변 제공: Joanne-Front Office Manager 님, 2024년 3월 18일
Thank you for staying with us and your feedback is very important.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Joanne-Front Office Manager 님, 2024년 3월 18일
Thank you for staying with us and your feedback is very important.

6/10 - 괜찮아요

Alex

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wouldn't go back. Unclean and uncomfortable. I think the mattresses are original to the property.
2024년 3월에 1박 숙박함
답변 제공: Joanne 님, 2024년 3월 13일
Thank you for staying with us. I do apologize that we didn’t exceed your expectation. Your feedback is very important.

10/10 - 훌륭해요

Lisa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was great! The rooms were modern and spacious. Service was top rated from checkout to checkin. Highly recommend if you want to be close enough to walk and explore the downtown area
2024년 3월에 3박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 12일
Thank you for staying with us and your feedback is very important.

6/10 - 괜찮아요

Kathryn

Pillows are way to small
2024년 3월에 1박 숙박함
답변 제공: Joanne-Front Office Manager 님, 2024년 3월 11일
Thank you for staying with us and your feedback is very important.

10/10 - 훌륭해요

Howard

2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 30일
Thank you for your positive feedback. Thank you for staying with us.

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the complementary breakfast and the friendly and helpful attitude of the guy in the breakfast restaurant!
2024년 3월에 1박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 10일
Thank you for staying with us and your feedback is very important.

8/10 - 좋아요

Catherine

2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 30일
Thank you for your positive feedback. Thank you for staying with us.

8/10 - 좋아요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
9/10
2024년 3월에 1박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 10일
Thank you for staying with us and your feedback is very important.

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only stayed 1 night, but it was a very nice relaxing evening
2024년 3월에 1박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 5일
Thank you for staying with us and sharing your feedback.

4/10 - 별로예요

GLENN

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty shabby for a Westin, and not comparable to other Westins I've stayed in both in the US and overseas. Went to buy water in the gift shop and they said they didn't have anymore, never mind any free ones in the room. Not even a "I'm sorry' from the desk staff. No one on the staff smiled. Everyone looked pretty unhappy. Dirty pillow case, no toiletries except stuff in the shower, no hair dryer in the room, no robe, no slippers. Breakfast room service was served in a brown paper bag, not on a tray. Room service charges $5 extra for delivery. Isn't the point of room service that it is delivered?! AC/heat in the room was a challenge to operate and get to any kind of comfortable level. Set it on 69 cool and it took all night to actually get below 71. The whole place is in desperate need of a remodeling and training for the staff -- and apparently, restocking of bottled water and silverware!
답변 제공: Joanne 님, 2024년 3월 5일
Thank you for staying and sharing your feedback. I do apologize that we didn’t meet your expectations during your past stay. I will share your feedback to our Front Desk so this incident will not happen again.

10/10 - 훌륭해요

Tiana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 5일
Thank you for staying with us and sharing your feedback.

10/10 - 훌륭해요

Stanley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to great bats and restaurants…. Friendly and helpful front desk- Thanks Kim
2024년 3월에 1박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 5일
Thank you for staying with us and your feedback is very important.

10/10 - 훌륭해요

Heather

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick, friendly checkin, clean room!
2024년 3월에 1박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 3월 3일
Thank you for your positive feedback. Thank you for staying with us.

4/10 - 별로예요

Candace

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 3일
Thank you for staying with us and your feedback is very important.

2/10 - 너무 별로예요

Steven

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a room for two with a King sized bed, but when we checked in, they said they did not have a room like that available. They offerred free parking, let me park inside their structure, but I could $45.00 to open the gate! I want a refund!
2024년 2월에 1박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 1일
I do apologize for the inconvenience and after checking your reservation they waived your parking fee and upgraded you to Lakeview Queens.

2/10 - 너무 별로예요

Anthony

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
There was a used condom in my room. Blood of the sheets. I told an associate at the front desk, but I haven’t heard anything back and it’s been about 3-4 weeks
2024년 2월에 1박 숙박함
답변 제공: Joanne- Front Office Manager 님, 2024년 3월 1일
I am sorry about you r past stay experience and the issue from your room. Can you tell me your room number when you stayed with us so I can communicate it to the Housekeeping department?

4/10 - 별로예요

Lenaya

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was overbooked. Staff couldn’t handle the volume. Elevators were too busy. No hot water.
2024년 2월에 2박 숙박함
답변 제공: Jenn H. - Director of Front Office 님, 2024년 2월 28일
We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in Cleveland, please give us a chance to show you that our product and service can live up to your expectations.