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“The cleaning staff were very helpful. Trouble communicating with management. Tried email and phone. Overall, a wonderful experience.”

“The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was...

“Great service, large room, cmfortable large bed, adjustable heating in room and bathroom and all spotless.”

“Received room on the Keighley Road with rip roaring traffic which the windows and curtains couldn’t keep out. The welcome was fine but there was nobody with whom to check out.”

“Very friendly and helpful staff.”

“An all round excellent stay found this hotel by chance it’s a little gem nice rooms nice public areas great food and the staff were first class .”

“Kind and helpful staff do everything to make your stay enjoyable. Beautiful garden behind the property. Excellent breakfast.”