3 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Pacific Bay Resort

3.5 out of 5
Pacific Bay Resort
Cnr Pacific Hwy And Bay Drive, Coffs Harbour, NSW

Reviews

8.2

Very Good

Rating 10 - Excellent. 440 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

HARTATI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very beautiful. The ammenities were fantastic!
Stayed 1 night in May 2024

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap room for a quick stay. That's about as far as it goes. Rooms are I'm need of some restoration. Damaged tiles and chipped paint everywhere. Service at the restaurant was great but unfortunately we ordered the Angel hair pasta with chilli/Prawns etc. At $36 a main I expected to see some Prawns in there. I think I found 4 or 5 smallish pieces and I mean a piece was about 1cm big. No chilli that I could taste and definitely wasnt seasoned. One of the Angel hair pasta dishes was in a pool of oil and the other was not. It resembled chicken noodle soup to be exact. Couldnt taste any saffron. Hands down probably the most ripped off meal i have had in a while. Hard to stomach. Our food arrived in 30 seconds so we decided not to stay as the dining experience was over pretty quick. Also be wary. They make you pay extra money as a security deposit and don't give you your money for 48 hours after checkout. Maybe they should use the interest they make of that money to buy some more Prawns for their menu items. Avoid the dining experience and head into town.
Response from FOM on May 26, 2024
Hi Michael,I'm sorry to hear your stay wasn't up to expectation.The Angel Hair pasta is made to the same recipe across all three properties we manage, including the award winning Jonahs boutique Restaurant.I take it you haven't travelled in a good while as security deposits are commonplace in the industry. They can take up to 14 days to return to you, we speed this process up by manually releasing every bond so that you get your money back faster. We do not make interest. Sorry for the inconvenience.

10/10 Excellent

Marivic, CURRANS HILL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in & restaurant. Reasonable rate for an overnight stopover. Will definitely stay here again👍
Stayed 1 night in May 2024

8/10 Good

Rosalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this resort on the way to QLD and back to Sydney.
Stayed 1 night in May 2024

4/10 Poor

Shubham

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property looked beautiful online and had good general reviews and hence we booked it for our last trip. Following are the areas of concern that one should consider before planning to stay here - 1 - Rooms are very old and not very well kept. They are in a desperate need of refurbishment. 2 - There is very limited to no undercover parking. You would be parking on the side of street as the current undercover parking is largely occupied by permanent residents. 3 - There are no lifts. You should expect to carry your luggage over several floors. Even the room that was advertised as ‘Ground’ required us to take 3 flights of stairs. Overall I would not recommend this place. There are certainly better options available in the beautiful city of Coffs Harbour.
Stayed 1 night in Apr 2024

6/10 Okay

Suzanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Rooms are looking a little dated and we couldn't get a park anywhere. But it was clean and quiet to sleep so that was great!
Stayed 1 night in Mar 2024

4/10 Poor

Shubham

Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities, kids loved the outdoor pool, good place to stop on travel between Sydney and Gold Coast.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Stayed 1 night in Apr 2024

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Room was ok but i booked a king bed and had a single instead. No microwave in the room. Location is good. Restaurant breakfast was good
Stayed 1 night in Apr 2024

10/10 Excellent

Brad, Northbridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay which tremendous facilities, especially for a family get away.
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok for price
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful
Stayed 1 night in Apr 2024

8/10 Good

Suyog Bhakta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything in Pacific Bay resort. The only issue I faced was 1. Pitch black road at night after returning from dinner. Bit scary. 2. Though I was lucky to have a parking space but I could see other guests were struggling to find parking under the parking lot instead they had to park on the roadside and the roads were absolutely dark, no lights. Overall, Gentle staff, amazing ambience in the main hall. Rooms where very nit and tidy. Loved it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Natasha

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the resort and would highly recommend it to others. The accommodations were extremely comfortable and the facilities were top-notch. From the swimming pool to the spas , everything was well-maintained and easily accessible. The staff was also very friendly and accommodating, making our stay even more enjoyable. Overall, it was a fantastic experience and we can't wait to return.
Stayed 2 nights in Mar 2024

6/10 Okay

Venura

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ebony, Castle Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities
Water pressure from the shower was non existent
Stayed 1 night in Mar 2024

10/10 Excellent

tony

Traveled with partner, Traveled with family
Our go to stay when travelling easy access to the highway , rooms are neat and tidy
Stayed 1 night in Mar 2024

10/10 Excellent

Philipa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accomodation, would definitely return. Breakfast was standard
Stayed 3 nights in Mar 2024

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location of the resort was right off the highway. The staff were friendly. The resort rooms are looking dated but they are in good repair. The restaurant by the main lobby was amazing. Easy walk to the beach but not recommended for people with walking or stair issues. Drive your car.
Stayed 1 night in Mar 2024

10/10 Excellent

Peiwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

EmmaLee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

dhanabalan

Cockroach and ants, but otherwise good
Stayed 3 nights in Feb 2024

6/10 Okay

Gail

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location Looking tired and in need of upkeep
Stayed 1 night in Feb 2024

10/10 Excellent

margo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent property and we should of stayed longer
Stayed 1 night in Feb 2024

10/10 Excellent

Rhonda, BERWICK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, stunning location, well maintained, very friendly and helpful staff
Stayed 1 night in Feb 2024

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Elisabeth

Stayed 1 night in Jan 2024

10/10 Excellent

Nikhilesh

Traveled with family and small children, Traveled with group
Disliked: Amenities
It’s beautiful place, kids and family friendly, the rooms needs updating, and not enough utensils, cutlery and basics in the kitchen.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Grounds. Clean, but dated Rooms.
Nice property. Clean, spacious rooms and comfortable beds. Property is a bit dated without any USB outlets and not enough electrical outlets including the desk area where it is necessary to unplug the TV or desk light to plug in a laptop. The AC barley cooled the room.
Stayed 1 night in Jan 2024

6/10 Okay

Mark

Traveled with family and small children
Liked: Staff & service
After a long drive from interstate arrived at reception to be greeted by receptionist who didn’t seem to happy to be at work, we all have bad days but that is your job to greet customers. Then told the Restraunt was closed for a function which was the main reason we chose to stay there so we didn’t have to drive anywhere to get dinner . Finally got our room to have a long awaited shower only for our bathroom to flood due to a blocked drain. Went back to reception to let them know and felt like I was being a pain in the arse for complaining about the issue . Thinking they were going to swap our rooms they said they would get the maintenance guy to come and fix the problem which was sorted eventually. We let our little girl out onto the balcony then realised she was picking up old cigarette buts obviously left there from a previous guest ( grub ) we ended up picking up and throwing away half a dozen butts ( disgusting ) obviously missed by the cleaners Was very disappointing
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay , swimming pool easy to shopping, great staff and service
Stayed 2 nights in Jan 2024

10/10 Excellent

Oshreena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy beautiful place close to everything shops activities
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Enjoyed the pool, buffet breakfast, proximity to beach, privacy. Room was very clean. Parking can be difficult and access to our room (1112) meant walking over dirt which was a bit bizarre.
Stayed 1 night in Jan 2024

8/10 Good

Ron

Stayed 1 night in Jan 2024

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service
lovely grounds and nice spacious apartment
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024

10/10 Excellent

Kerry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the venue - though just a bit dated. It was a great place to stay on my drive north to Brisbane from Sydney.
Stayed 1 night in Jan 2024

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024

8/10 Good

Paulo, Monterey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful peaceful surrounds with walking distance to a lovely beach.
Stayed 1 night in Jan 2024

10/10 Excellent

Dimitar

Traveled with family
Liked: Amenities
All good
Stayed 1 night in Jan 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great service best pizzas great value accommodation
Stayed 1 night in Jan 2024

10/10 Excellent

Terry, Buckeye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This page is NOT for anyone that cannot do stairs. It's a bit difficult to get around and figure out where you are going. It was 102 stairs, not steps, from the bottom of the stairs to our room. Very nice place once you get there. Very limited covered parking, otherwise, you are parking on a hill behind the parking garage.
Stayed 1 night in Jan 2024

8/10 Good

Shannon

Business traveler
Liked: Cleanliness, staff & service
M
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Staff & service
I liked the staff and activity options around the property. The studio room I stayed in this time was a little sub-par compared to the other rooms I’ve stayed in, like the executive suite, in this property in the past. The bed was comfy however, the towels and floor was not as clean as other rooms available. Hopefully, it was a one-off. I’ve stayed many times in this resort and always find it a happy place.
Stayed 1 night in Jan 2024

8/10 Good

Sonja

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024