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레드 라이언 인 & 스위트 폰툰 비치 여행 후기

2.5 out of 5
레드 라이언 인 & 스위트 폰툰 비치
1240 E Chain Of Rocks Rd, Granite City, IL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 32개 이용 후기 중 12개" "
평점 8 - 좋아요. 32개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 32개 이용 후기 중 6개" "
평점 4 - 별로예요. 32개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 32개 이용 후기 중 2개" "

7.8/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The gentleman who checked us in was kind and did a great job. The property was closer to the highway than I would have preferred, so the truck noise throughout the night was quite loud.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Cheryl

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paid a lot of money to sleep. Could not do so as next room was blaring the tv. Staff did nothing!
2024년 5월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 5월 17일
Dear Cheryl,Thank you so much for the feedback. We're sorry to hear about any noise or service concerns during your visit. We understand your frustration and we'll keep your feedback in mind for the future so that improvements can be made where necessary. Please consider coming back to join us again soon.

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Zachary

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was all really nice. There was some issues with the room but overall was fine.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Pongkarn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Tamara

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limpia y olorosa
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

KAROLINA

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay exceeded my expectations! Staff were very nice. Pet fee was a reasonable price (more hotels should be like that and not have to pay almost another night in pet fees) Room was clean. Hot water with good pressure. Breakfast was simple but had something for everyone!
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

David

2024년 4월에 1박 숙박함

4/10 - 별로예요

Mike

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The bed was rock hard. It had no blankets. The heater didn’t work. No rugs or carpet so tile floor was very cold. The washer and dryer did work well. Keys kept getting erased. Not the most pleasant place to stay. They did give us more blankets and a space heater which made it better.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 4월 15일
Dear Mike,Thank you for choosing to stay with us and share your feedback. It was our pleasure to fulfill your request for additional amenities. Our team will address the concerns with your room's heater to ensure it is working as it should. It is our goal to deliver a seamless and comfortable stay to our guests. Should you travel back this way again, we would be delighted to show you an even better stay. Come back soon.

8/10 - 좋아요

Mayte

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jessie

좋아요: 편의 시설/서비스
Room very clean
2024년 4월에 1박 숙박함

8/10 - 좋아요

Aaron

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Red Lion Inn and Suites was decently clean. The bathroom, floor, desktop surface, fridge and microwave. I appreciate that the room doesn't smell like smoke. The hallway however, smell musky. I had two separate reservations and the front desk staff was nice enough to allow me to keep the same room. The negative part is that the entire time we were there, the room floor never stopped vibrating due to the freeway next to it. It's way worse when it's a truck. In addition, indoor pool and ice machine doesn't work. Free breakfast was decent.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Caleb

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My top lock was missing on my door, and my room looked so cheap you could also hear a conversation from right outside the door since there was no seal at the bottom of the door.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 29일
Dear Caleb,Please accept our apologies for any upkeep or noise concerns during your visit, as both matters are very important to us. All of your comments will be discussed with our maintenance team and we'll be sure to make improvements where necessary. It is our hope that you'll consider giving us another chance in the future.

8/10 - 좋아요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a very comfortable stay. We will stay there again.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Rechil

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The room we were in was freshly remodeled, but still had a little hint of smoke. Only 8” innerspring mattress that was hard. The environment surrounding the hotel is pretty rough. We saw a fight breakout in the morning in the parking lot in front of the hotel. There was no gym so we walked in the parking lot but felt unsafe. Hotel staff were nice, clean cut and courteous though.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Gabrielle

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing and friendly staff! Comfortable beds and very clean rooms!
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Katelyn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I'm waiting for my security deposit back from the first time I stayed here on December 30-December 31, 2023. I'm also waiting for my security deposit AND one night refunded from when I stayed on January 16, 2024. I paid for 2 nights but then I was called into work on January 17, 2024 & ended up having to check out at 10:30 am on January 17, 2024. So I was told I would be refunded for the night of January 17, 2024 - January 18, 2024 PLUS the deposit from that trip. I have received nothing from either trip. Nothing was wrong with my room whenever I checked out. So I'm not sure what the best way to handle this is but I'm owed well over 200$ & have been for almost 2 months

8/10 - 좋아요

Odiseo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Bathroom was very smell. There was a very strong smell as you entered the building. The staff were friendly but inattentive. Needed to tell them that they were out of items in the breakfast buffet. Key card stopped working the night of check in. Room was cold but unable to adjust the heat in the room. Fire extinguishers in hallway all expired in 2022.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, friendly staff. Easy parking for truckers. Parking well lit at night. Very pleased.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Robert L

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in a convenient off hwy setting, easy to spot, but away from traffic. Bud, the manager, was very friendly and accommodating.
2021년 4월에 1박 숙박함
답변 제공: Sam PAtel 님, 2024년 2월 1일
Thank you so much for your review! We're delighted to hear that you found our location convenient and easy to access, while still being away from traffic noise. We're especially happy that you had a positive experience with our manager. He strives to make all our guests feel welcome and accommodated, and your feedback means a lot to him.We hope to welcome you back again soon!