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Reviews of Red Lion Inn & Suites Pontoon Beach

2.5 out of 5
Red Lion Inn & Suites Pontoon Beach
1240 E Chain Of Rocks Rd, Granite City, IL

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 26 reviews" "
Rating 8 - Good. 5 out of 26 reviews" "
Rating 6 - Okay. 5 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 2 out of 26 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Zachary

Traveled with partner
Liked: Staff & service, amenities
The staff was all really nice. There was some issues with the room but overall was fine.
Stayed 1 night in Apr 2024

10/10 Excellent

Pongkarn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

KAROLINA

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay exceeded my expectations! Staff were very nice. Pet fee was a reasonable price (more hotels should be like that and not have to pay almost another night in pet fees) Room was clean. Hot water with good pressure. Breakfast was simple but had something for everyone!
Stayed 1 night in Apr 2024

2/10 Terrible

David

Stayed 1 night in Apr 2024

4/10 Poor

Mike

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was rock hard. It had no blankets. The heater didn’t work. No rugs or carpet so tile floor was very cold. The washer and dryer did work well. Keys kept getting erased. Not the most pleasant place to stay. They did give us more blankets and a space heater which made it better.
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 15, 2024
Dear Mike,Thank you for choosing to stay with us and share your feedback. It was our pleasure to fulfill your request for additional amenities. Our team will address the concerns with your room's heater to ensure it is working as it should. It is our goal to deliver a seamless and comfortable stay to our guests. Should you travel back this way again, we would be delighted to show you an even better stay. Come back soon.

8/10 Good

Mayte

Stayed 1 night in Apr 2024

10/10 Excellent

Jessie

Liked: Amenities
Room very clean
Stayed 1 night in Apr 2024

8/10 Good

Aaron

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Red Lion Inn and Suites was decently clean. The bathroom, floor, desktop surface, fridge and microwave. I appreciate that the room doesn't smell like smoke. The hallway however, smell musky. I had two separate reservations and the front desk staff was nice enough to allow me to keep the same room. The negative part is that the entire time we were there, the room floor never stopped vibrating due to the freeway next to it. It's way worse when it's a truck. In addition, indoor pool and ice machine doesn't work. Free breakfast was decent.
Stayed 1 night in Mar 2024

4/10 Poor

Caleb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My top lock was missing on my door, and my room looked so cheap you could also hear a conversation from right outside the door since there was no seal at the bottom of the door.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 29, 2024
Dear Caleb,Please accept our apologies for any upkeep or noise concerns during your visit, as both matters are very important to us. All of your comments will be discussed with our maintenance team and we'll be sure to make improvements where necessary. It is our hope that you'll consider giving us another chance in the future.

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay. We will stay there again.
Stayed 2 nights in Mar 2024

6/10 Okay

Rechil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service
The room we were in was freshly remodeled, but still had a little hint of smoke. Only 8” innerspring mattress that was hard. The environment surrounding the hotel is pretty rough. We saw a fight breakout in the morning in the parking lot in front of the hotel. There was no gym so we walked in the parking lot but felt unsafe. Hotel staff were nice, clean cut and courteous though.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabrielle

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
Amazing and friendly staff! Comfortable beds and very clean rooms!
Stayed 1 night in Feb 2024

2/10 Terrible

Katelyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm waiting for my security deposit back from the first time I stayed here on December 30-December 31, 2023. I'm also waiting for my security deposit AND one night refunded from when I stayed on January 16, 2024. I paid for 2 nights but then I was called into work on January 17, 2024 & ended up having to check out at 10:30 am on January 17, 2024. So I was told I would be refunded for the night of January 17, 2024 - January 18, 2024 PLUS the deposit from that trip. I have received nothing from either trip. Nothing was wrong with my room whenever I checked out. So I'm not sure what the best way to handle this is but I'm owed well over 200$ & have been for almost 2 months

8/10 Good

Odiseo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Bathroom was very smell. There was a very strong smell as you entered the building. The staff were friendly but inattentive. Needed to tell them that they were out of items in the breakfast buffet. Key card stopped working the night of check in. Room was cold but unable to adjust the heat in the room. Fire extinguishers in hallway all expired in 2022.
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff. Easy parking for truckers. Parking well lit at night. Very pleased.
Stayed 1 night in Jan 2024

8/10 Good

Robert L

Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a convenient off hwy setting, easy to spot, but away from traffic. Bud, the manager, was very friendly and accommodating.
Stayed 1 night in Apr 2021
Response from Sam PAtel on Feb 1, 2024
Thank you so much for your review! We're delighted to hear that you found our location convenient and easy to access, while still being away from traffic noise. We're especially happy that you had a positive experience with our manager. He strives to make all our guests feel welcome and accommodated, and your feedback means a lot to him.We hope to welcome you back again soon!

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Limpia y olorosa
Stayed 2 nights in Apr 2024