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수퍼 8 바이 윈덤 폰툰 비치 일리노이/세인트 루이스 미주리 에어리어 여행 후기

2 out of 5
수퍼 8 바이 윈덤 폰툰 비치 일리노이/세인트 루이스 미주리 에어리어
4141 Timberlake Dr, Granite City, IL

이용 후기

5.6
평점 10 - 훌륭해요. 539개 이용 후기 중 65개" "
평점 8 - 좋아요. 539개 이용 후기 중 106개" "
평점 6 - 괜찮아요. 539개 이용 후기 중 129개" "
평점 4 - 별로예요. 539개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 539개 이용 후기 중 131개" "

5.6/10

청결 상태

6.6/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Jong-Chun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
않좋은 추억의 모텔
시설이 너무 낡고 냄새가 엄청 심했음.
답변 제공: General Manager 님, 2017년 2월 11일
Thank you for reaching out to us about your stay with us. I want to apologies for your not so great stay. Thank you.

10/10 - 훌륭해요

Jaiden

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Jaiden,We are thrilled to hear you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

6/10 - 괜찮아요

Charles

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Room was not clean, the top bedspread had some white goo on it. Will not stay here again
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 26일
Hello Charles, We are sorry to hear about your experience. Your feedback is valuable and will be shared with our housekeeping team for review. Guest satisfaction is our top priority, and we hope you consider giving us another chance to exceed your expectations in the future.

6/10 - 괜찮아요

Jessica

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
The pool was fun for thr most part. And i didnt like noisey people above me every single night rearranging the tables and chairs
2024년 3월에 6박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Jessica,We appreciate your feedback on the pool activities during your stay. Please feel free to reach out to our management team regarding any disturbances experienced in your room for further assistance.

6/10 - 괜찮아요

Avery 님, Calgary

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Avery,We value your stay and hope you had a comfortable experience with us. If you have any concerns to address, please don't hesitate to contact our team directly. We appreciate your support and hope to welcome you back soon.

4/10 - 별로예요

Karen

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was not up to standards I've seen at other Super 8s. The term I will use is grubby.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Karen,We appreciate your feedback and regret to hear about your experience. We encourage all guests to reach out to our management team directly to address any concerns they may have had during their stay. Thank you for bringing this to our attention.

4/10 - 별로예요

Kelsie

2024년 3월에 7박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Kelsie,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My driver stated he could not park the truck in the lot. This is a huge inconvenience when I was informed that I could park a diesel truck with a trailer at the facility. I want my refund given these circumstances.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello James, I apologize for any inconvenience. The hotel didn't inform anyone that we have a parking lot available for trailer trucks. our website also doesn't advertise for truck parking. The guest stayed for the whole night so unfortunately we can't provide a refund. Thank you

2/10 - 너무 별로예요

Katelyn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I'm still waiting on my security deposit of $100 for 2 separate nights. December 20 & 21, 2023
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Katelyn, I apologise for the confusion. The deposit has been successfully refunded. Thank you for your patience.

2/10 - 너무 별로예요

Ronald

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ONE BIG NIGHTMARE DO NOT STAY HERE
This motel is in terrible shape and is operated by individual's wo have no idea how to run a motel. We had to ask for towels and washcloth. Room service was terrible. We are both disabled and the shower is horrible if your are disabled. Breakfast is a joke. And if you are disabled it is almost impossible to get in and out of bed.
2023년 11월에 13박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Ronald,We appreciate you sharing your experience; guest feedback is important for improving our services. For any future stays, please feel free to reach out to our team in advance so we can make necessary arrangements. Thank you for choosing to stay with us.

4/10 - 별로예요

Ric

별로예요: 숙박 시설 상태 및 시설
Splatter and mold on baseboards near room entry door. Splatter on lampshades, floor. Hair on toilet and vanity. Uncovered cable outlet etc. very nice man at front desk. Building not well maintained/cleaned. Will not be staying here again.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Nathan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible service
2023년 11월에 1박 숙박함

4/10 - 별로예요

Jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Get what you pay for
Bathroom ceiling had mold all over and tv didn’t work. Toilet leaned to the side. Was staying 3 days so didn’t want to not have tv so the next day we moved rooms. Next toilet leaned to the other side but not as bad. No mold on the ceiling and tv worked. Tried to go down for breakfast Saturday morning at 7:30 am and nothing. Didn’t look like they had something and it was all out just looked like nothing was ever there. Desk lady was hateful the day before so I didn’t bother asking about it. Hanging shelf fell apart with a touch but my husband fixed it just so we wouldn’t be charged the 50$ deposit they wanted when we checked in.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Tammy

출장 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스
This facility only keeps the outside lights on after dark for a few hours. As a woman, traveling alone, I felt very uneasy packing my car in the dark in the morning with no parking lot lights on
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Brooke

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

6/10 - 괜찮아요

David W

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was told at check in that the free breakfast included granola bars, orange juice & coffee. That is not a breakfast of any kind besides not one day was any of that even available. I went through the lobby around 8 AM each day. They do not over extend themselves on keeping the place neat and clean. Stepping on the floor in front of the toilet made the toilet shake. I would never stay there again.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

jose francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

10/10 - 훌륭해요

Tiffany

2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Michael

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet in all the hallways were stained. The title floor in the elevator needed to be mopped (spill stains), cable tv didn't work, room was not made up after the first night (of two nights) pool was out of service, breakfast was a box of granola bars and coffee.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Glen

별로예요: 청결 상태
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Dominic

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Poor exhaust fan in bathroom
2023년 9월에 1박 숙박함

8/10 - 좋아요

Kathy

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Chastity 님, Jacksonville

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It was not a bad stay. The building is old and could use some upgrades. The pool was not open. The staff was friendly and helpful. There were no bugs and it was clean, quiet.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Ernest

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

4/10 - 별로예요

Kenyea

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Blood was on our pillows i took to front desk and canceled our stay on 8/27/23 830a
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Crystal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is awful!! Dirty, cigarette burns all over the bedspread, crazy partying in the room next to and also the room above me. Seriously, stay away!!
2023년 8월에 2박 숙박함

4/10 - 별로예요

Lloyd

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

George

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Dirty underwear in shower. Commode stopped up.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Mike

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
what was unique was the property had bad reviews, and unfortunately i didnt read reviews before booking. Room had holes in the wall, shower was leaking, tiny tv did not work. pool was out of order and everything smelled like a wet ashtray. all of this was brought up within 15 min of check in and we tried to get refunded to go book somewhere else. Local hotels would not rent us a room because we had been inside of this hotel. While i was explaining my situation at the front desk trying to get a refund another gentlemen approaches and ends up having video evidence of bed bugs in his room. The front desk kid promised and guaranteed me that the manager would call me the next day, he didnt. he didnt even tell the manager because when i unexpectedly showed back up 2 days later and addressed the manager about it he was quick to not believe me but approved the refund. Trash place. we stayed at a fairfield instead and that place was clean, nice, welcoming, friendly non lying staff. go literally anywhere else.
2023년 7월에 2박 숙박함

4/10 - 별로예요

Christina

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No working pool or TV with no notice until after check in. Room was dirty.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Fredrick

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Mariana

2023년 7월에 1박 숙박함

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 편의 시설/서비스
The property and room were clean, but the hotel had an odor that I could not place. When we asked the front desk clerk for restaurants near by, we were told to Google it.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Tanya

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I left a day early because it was so gross. When I first got there, there was a smell that wouldn’t go away even with door open. In bathroom, there was a piece of toilet paper stuck to the wall and hairs all over. More I was there, more “easy clean” things should have been addressed. Pool was “under construction “ and breakfast bar was coffee, juice and granola bars. Minimal and gross everywhere.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Stephen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place was dirty. hair in bath tub. All along terrible
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Rose

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There pool was under renovation that was the only reason we choce the property. We canceled because there was no pool like it said
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
The hotel is okay but walking out of the room reeked off marijuana.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worse, place ever
Pool was close the room had black mold in it. And they wood not get me a refund and had to go spend another 1000 for another hotel. And the picture on web site is a lie. Don’t even look like that and the floor was always wet
2023년 6월에 9박 숙박함

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Latonia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They charged my card 8 hours before my arrival. The room had bed bugs. The blankets smelled of urine. And both rooms were out of tissue upon arrival.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Mike

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is horrible. Left after 3 hours with bed bug bites. Dirty and just plain nasty.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Sherry

단체 여행
별로예요: 객실의 편안함
Disappointing
Air wasnt working right, pool wasnt open, no breakfast except a granola bar, and toilet handle was messed upin room. And the day of check out at 10 a worker just walks into the room with out knocking.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

brian

출장 여행
좋아요: 직원 및 서비스
They're just going through construction and pool not open it will be better ..
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

David

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Roland

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Samantha

2023년 6월에 1박 숙박함

4/10 - 별로예요

Valeri

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Gross
2023년 6월에 1박 숙박함