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Reviews of Home2 Suites by Hilton Columbus Airport East Broad

3 out of 5
Home2 Suites by Hilton Columbus Airport East Broad
6315 E Broad St, Columbus, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 407 reviews" "
Rating 8 - Good. 91 out of 407 reviews" "
Rating 6 - Okay. 31 out of 407 reviews" "
Rating 4 - Poor. 23 out of 407 reviews" "
Rating 2 - Terrible. 20 out of 407 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I requested an accessible room assuming that it would be like the one on the webpage for Expedia. The room I was given was unsuitable for our disability needs. I had to pay for a room upgrade as well as the Expedia room. I will go back to that hotel, but Expedia was a great disappointment.
Stayed 2 nights in May 2024

10/10 Excellent

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very nice, the shower was hot and the breakfast had a lot of good choices to choose from.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family loved the breakfast and the pool!!
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Like everything
Stayed 1 night in Mar 2024

10/10 Excellent

Kelsey Elizabeth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the king bed studio suite. This was perfect for our family of four. Plenty of space for a large pack/play and toddler air mattress. Would stay here again. Already looking for more homes to suites to book for future travel plans.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Brittany

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They have bed bugs. My daughter was eaten up while she was sleeping. She woke up with bite marks all over her face. This was the only hotel I stayed in when visiting Columbus. I am very disappointed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One thing I will mention. I took a shower this morning and the bathtub wasn’t draining very well. Thanks I’ll be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Mar 2024

10/10 Excellent

Dale

Traveled with family
Stayed 2 nights in Feb 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely polite and accommodating. Hotel is clean and fairly quiet. Location is great, close to highway and surrounded by a lot of restaurants and stores.
Stayed 2 nights in Feb 2024

8/10 Good

Amy

Room was clean and nice however the entire first floor smelled of marijuana as we checked in on Friday night.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jermain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet space. Great for kids.
Stayed 2 nights in Feb 2024

10/10 Excellent

Natajsia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

kerry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

TIFFANY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Full" kitchen is misleading
Warm welcome by the front desk attendee. Check-in was easy. The room was bright and comfortable, clean, warm and roomy. The "full" kitchen does NOT mean cook-in kitchen. There is a refrigerator, microwave, sink and dishwasher. DO NOT expect to be able to cook in the "full" kitchen from the room descriptions. Over all, nice space, kid friendly. Pool was small but the kids had plenty of fun.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Amanda

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

DiAnte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing else to add
Stayed 2 nights in Jan 2024

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staff was wonderful. Rooms were large and clean:
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Nice sized rooms. Cleanly and staff, I believe his name was Kevin, was very friendly.
Stayed 1 night in Dec 2023

8/10 Good

saleh

Stayed 1 night in Dec 2023

6/10 Okay

Toby

Stayed 1 night in Nov 2023

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Melanie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family Fun...we enjoyed our stay.
Friendly staff. Check in and check out was easy. Enough room for our family of 6. Only complaint was the room wasn't cleaned well. Dirty bottles left in room we had to clean up and had to wipe up the bathroom floor. Other than that our staywas nice and the kids enjoyed the pool.
Stayed 1 night in Nov 2023
Response from Management on Nov 21, 2023
I am sorry for the oversight with the bottle. I promise we can and will do better. Thank you!

10/10 Excellent

Jeannette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great dog friendly hotel.
Loved this hotel. Very convenient to the fairgrounds and very dog friendly. My dog felt at home immediately. She appreciated the treat from our check in host. Breakfast was great and the indoor pool was a bonus. I will definitively stay again when I am back in town. Dog fee was $75 which would be steep for 1 night but for 3 nights I feel it was appropriate. Nice dog walking area.
Stayed 3 nights in Nov 2023
Response from Management on Nov 21, 2023
Thank you for the great review. We hope you come back and stay with us again!

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The internet was often cut. It was connected and cut again and again.
Stayed 1 night in Nov 2023
Response from Management on Nov 11, 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with our suites. We are currently in the process of updating our wireless network and are excited about the faster and constant connect it will offer. Please know your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us again.

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Most cars in parking lot had windows broken in the morning from thieves. The parking lot obviously is not monitored in any way. Unacceptable for me
Stayed 2 nights in Oct 2023
Response from Management on Oct 28, 2023
Thank you for taking the time to submit a review of our hotel. It was an unfortunate situation that someone vandalized vehicles. We absolutely do monitor our parking lot with videos surveillance however we have taken the extra measure of adding On-site security to aid in protecting our guests and property. We hope that if you are in the area again you chose to make us your Home away from Home.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
security issue
The hotel was clean and well-appointed for our needs. The issue we had was that 20 cars were broken into the Saturday night we stayed there. Though ours was not one of them, (thank goodness). From what we understand this was the 2nd time cars were broken into in 3 weeks. Make sure to take all valuables into your room and out of your car.
Stayed 2 nights in Oct 2023
Response from Management on Oct 27, 2023
Thank you for taking the time to submit a review of our hotel. It was an unfortunate situation that someone vandalized vehicles during your stay, I we are happy you were not affected. Please know the safety and security of our guest's come 1st and foremost which is why we hired a security company to ensure nothing like this happens again. We hope that if you are in the area again you chose to make us your Home away from Home.

10/10 Excellent

Eoghan

Stayed 1 night in Oct 2023
Response from Management on Nov 21, 2023
Thank you for your business!!

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that next door was a Mexican restaurant. My husband is a big fan! We loved the double room, with separate living room, for getting up in the middle of the night. We will not disturb our partner!! YAH!! The full size refrigerator was fabulous. We even had china and glassware. So nice! But our big complaint was the extremely tiny coffee maker that only allowed for a teabag size coffee. What are they thinking? They couldn't supply a regular K-Cup coffee maker? With all the luxuries they did supply for us, you would think they could at least supply a single serve K-cup coffee maker. This coffee maker was so bad, we couldn't even use it. I mean, it was a 2" X 2" tea bag!! The water ran out all over the counter.!!! Next time we're bringing our own K-Cup coffee maker. For $20.00? It would be worth it.
Stayed 1 night in Oct 2023

2/10 Terrible

Janeen, Hilton Head

Traveled with family
Disliked: Staff & service, property conditions & facilities
Thirty cars broken into. Lot is behind hotel and not well monitored nor light
Stayed 2 nights in Oct 2023
Response from Management on Oct 23, 2023
Dear Talisha Hawkins,I want to thank you for your recent stay at the Home2 Suites Columbus Airport. I am sorry to hear about the acts of vandalism that occurred that night. We hope this does not discourage you from our hotel, brand or family. If there is anything else I can help with, please let me know.

10/10 Excellent

Suzie

Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stay
Great location, Great service.
Stayed 1 night in Oct 2023

10/10 Excellent

Tricia

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the kids enjoyed the pool!
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Beautiful property. Great suite.
Stayed 2 nights in Sep 2023

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness
nice room cold pool nice breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is our go to place when in Columbus
Stayed 3 nights in Sep 2023

6/10 Okay

Bruce

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The sliding bathroom door was broken at check in. It would slide closed by itself. It was blocked from doing it by the trash receptacle when I entered the room. Very inconvenient! I reported it to the front desk and I was told that they would contact the main person. When we returned that evening it had not been repaired. I reported it again the next morning but it was never fixed. I also requested a bathroom refresh and additional towels, but that never happened. I was able to get the towels by going to the front desk. A very disappointing stay!
Stayed 2 nights in Sep 2023
Response from Management on Nov 11, 2023
Thank you for taking the time to share your review. I sorry hear you had issues during your stay. Maintenance reports that they did check the door but they needed a part and it would take a few days. I am sorry this was not communicated to you. Your comfort is very important to us and we hope you visit us again so we can show our true commitment to excellence.

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Victoria

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is poorly kept with the exception of the main lobby. We were not familiar with the city and we booked online. My husband, toddler and I stayed for 2 nights. My toddler was really looking forward to swimming in the pool but it was absolutely FILTHY! The pool conditions ruined our trip as we spent Saturday trying to find a public pool. I specifically called and asked was the pool open a week before booking because the pool and breakfast were two key selling points. I did not imagine I would need to ask if the pool was clean! The shower in our room was poorly kept, carpet needed cleaning and smelled like smoke and most of the dishes had not been properly cleaned. The breakfast was just ok, condiments were missing and brewed coffee was only available in the morning. I will not be staying here in the future. Please spend an extra $50 and stay somewhere else cleaner/nicer.
Stayed 2 nights in Aug 2023

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

6/10 Okay

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found a COCKROACH
At first I was really happy with my experience. Check in was easy and the room seemed nice. Later in the evening of our first night (of 2) I spotted a cockroach crawling near the sink of the kitchen area. I alerted the staff, but they were unable to switch my room and did not offer any further consolation. That was really disappointing to say the least! Financially, I didn’t have a choice but to stay in the room; however, I no longer could feel relaxed or comfortable in there. Initially I planned to do more eating in my room, but that didn’t seem wise so I spent more than I planned eating takeout. On the bright side, I only spotted the one, but that certainly doesn’t mean that there weren’t more! Because of the roach I chose to sleep with quite a few lights on which wasn’t ideal for a good night’s sleep. Then, I discover that the pillows on the bed are the worst I have ever slept on. Very flat and unsupportive. Even with 3 of them I didn’t feel comfortable which led to a restless night of tossing and turning. The free breakfast is just OK. Very carb heavy options. Rubbery breakfast sandwiches, stale cereal. I’ve had better continental breakfast. Pool was decent. Area was clean and the saltwater is nice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dika

Stayed 1 night in Aug 2023

10/10 Excellent

Paige

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were exceptional. Our room was clean, comfortable, and had plenty of room for our family of 5. We would definitely stay here again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael, South Bend

Liked: Cleanliness, staff & service, property conditions & facilities
The property listed electric car charging as an option. There was no charging available and although the property was nice I would have selected another place to stay with charging.
Stayed 3 nights in Aug 2023