The hotel is beautiful and has an amazing view. The breakfast was excellent. We had a patio with a pool and a beautiful view, but the service really impacted our stay. We were left with an uncleaned room on a very long adventure day, so when we got all the way to our room on the 7th floor at 12:30 at night, I had to go all the way back to the service desk for clean towels because no one had been there during the day. My family asked for things they never got either. Service was not great, but everything else was.