"The direct bus from Tokyo stations was so helpful and made this hotel super convenient.
We had our bags shipped ahead, as we were checking in they were brought to us no need to even ask for them.
The staff were extremely helpful, very English friendly.
We made use of the onsen it was lovely, very large, clean, wonderful outdoor area. Lots of space and different temperature pools.
We ate at the onsen restaurant, nice to have a place to lounge and have a snack and a drink outside of your hotel room.
Breakfast had a lot of options very well rounded meal of western and Asian options.
Check out was smooth they will give you a paper of when the airport shuttle will run and will announce it in the lobby when the bus has arrived and is boarding passengers. The shuttle arrived on time and left the hotel on time. Very nice hotel."