"We have been coming to this hotel for around 10 years and it remains one of our favourite places to stay. The staff are excellent, the hotel is clean and well maintained, the facilities are great, and the entertainment is honestly top class.
A special mention must go to Rafa at the pool bar, who was always friendly, welcoming and provided excellent service. Tirio from the entertainment team also deserves huge praise — he really is the heart and soul of the hotel. He is amazing with both children and adults, full of energy, and our little girls absolutely love him. He is one of the main reasons we keep returning year after year.
The food itself is very good, but our only real criticism is the lunchtime restaurant service. Lunch is only available from 14:00 to 15:00, which makes it extremely hectic. There are long queues to enter, more queues for food, and at times guests jump the queue, which creates unnecessary stress and arguments. We usually stay full board, but on some days we would rather miss our included lunch and pay extra at the pool bar just to avoid the chaos.
Overall, this is a fantastic hotel with amazing staff and entertainment, but extending lunch hours or improving queue management would make the experience even better."