실내 수영장, 일광욕 의자

아메리스타 카지노 호텔 카운실 블러프스 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 461개" "
평점 8 - 좋아요. 1000개 이용 후기 중 334개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 100개" "
평점 4 - 별로예요. 1000개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 49개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Amanda

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel should not be advertised as non smoking. Our room was so smoky that I felt nauseous and had a horrible headache. My daughter has asthma and the secondhand smoke impacts her safety. The front desk staff asked if I would like an air purifier for the room. We chose to leave after a few hours and me re cleaning the room at the hotel instead. The odor was saturated into the curtains and carpet. The king whirpool suite with river view would have been lovely if it were not smoky. My boyfriend's room on the second floor was worse. Clearly they are used to complaints if they offer air purifiers. I wiped the edges of the bathroom, entryway hard floor and the lysol wipes were black and lots of small hairs. I did not feel safe for my family using the pool area or workout space, mirrors covered in brown soot. If it were not for the smoke, the hotel was nice. Unfortunately, the cigarette smoke was enough to make this the worst hotel stay we have had. Having to spend an hour on the phone with expedia while at the zoo with young kids was not in my original plans. I am so disappointed that Expedia partners with this hotel.
2024년 3월에 2박 숙박함

4/10 - 별로예요

stacey L

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a dead bug on the bathroom floor, bathroom floor was dirty. I callwd for an extra pillow and finally canceled after over an hour.
2024년 3월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 3월 14일
Dear Stacy, I'm sorry to hear about the issues on your stay. We pride ourselves on delivering a high-quality experience which it sounds like we failed to do. I will be passing your complaint through the proper channels. If you have anything further to add please reach out directly and I can personally speak with you.

10/10 - 훌륭해요

Raul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2024년 3월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 3월 14일
Dear Raul, I'm glad to hear you enjoyed your stay with us. We appreciate you taking the time to leave us a review. If you have anything further to add feel free to reach out otherwise, we hope to see you again soon.

10/10 - 훌륭해요

Caster

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the jacuzzi room & just wish they had continental breakfast
2024년 3월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 3월 14일
Dear Caster, I'm glad to hear you had a good experience with us. I've noted what you've said about a continental breakfast and will pass it up the proper channels. If you have anything further to add please feel free to reach out and I can personally speak with you.

4/10 - 별로예요

SCOTT

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Typically just the casino stinks. The entire hotel was smokey. The furniture is very worn. Time for a remodel!
2024년 2월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 3월 2일
Dear Scott, thank you for taking the time to leave us a review. We appreciate your feedback and I have notated everything you've said and will be passing it through the proper channels. If you have anything further to add please feel free to reach out, and I can speak with you personally.

10/10 - 훌륭해요

Tonnya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 2월 21일
Dear Tonnya, thank you for taking the time to leave us a review. We appreciate your feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again soon. If you have anything further to add feel free to reach out and I can speak with you personally.

6/10 - 괜찮아요

Dave

답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 2월 21일
Dear Dave, thank you for taking the time to leave us a review. We appreciate your feedback; it helps us to make improvements to our experience. If you have anything further to add feel free to reach out and I can speak with you personally.

2/10 - 너무 별로예요

Ruben

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were running late because of being from out of town and they we going to cancel our rooms if we were after 9 pm. Second only a hot dog stand after 9, no room service. For wanting us to spend 239 a night its a joke.
2024년 2월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 2월 6일
Dear Ruben, thank you for taking the time to leave us a review. I'm sorry to hear your experience did not meet expectations. I appreciate your feedback and will share it with management. If you have anything else to add feel free to reach out to the hotel directly and I can speak with you personally.

10/10 - 훌륭해요

Vinanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Swimming pool
2023년 12월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 3월 2일
Dear Vianna, thank you for taking the time to leave is a review. We appreciate your business and hope to see you again soon!

2/10 - 너무 별로예요

Paul

좋아요: 직원 및 서비스
I waited 2 1/2 hours to check in because the key cards couldn't be made. Finally had to cancel and go to another hotel. The next morning I had a message on my phone from 10:50 p.m. saying the key cards still wouldn't work, but security could escort to rooms, but you couldn't leave unless you had somebody to let you back in. The hotel said that I would get a full refund, but since it was through Expedia I'm not sure. Expedia has NO WAY on their website to contact customer service in any way. Terrible experience all around. The front desk staff at the hotel were all very kind and apologetic.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints!
2024년 1월에 1박 숙박함

4/10 - 별로예요

LeAnn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The smoke was terrible! Hair and dirt in all the corners of the bathroom and blood on the carpet. Elevators were rickety and filthy. Most likely not staying there again.
2024년 1월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 1월 31일
Hello LeAnn, I'm sorry to hear there were some issues during your stay with us. We have high standards for the cleanliness of our rooms which sounds like was definitely not your experience. Your feedback is important to us, and I am actively looking into the issues you've listed. If you have anything else to add you can call the hotel direct and I can personally speak with you.

6/10 - 괜찮아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 1월 26일
Dear Elizabeth, thank you for taking time out of your day to leave us a review. It looks like we definitely could have done better with your stay. We value your feedback and if you would like to call the front desk of the hotel, I would be happy to speak with you personally regarding your stay.

8/10 - 좋아요

Jackie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 1월 26일
Dear Jackie, we appreciate your review and are glad you had a good experience with us. We hope to see you again soon but feel free to call the front desk if you have anything further to add about your stay and I can personally speak with you.

10/10 - 훌륭해요

Jacklyn J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mason Anderson Front Office Shift Manager 님, 2024년 1월 24일
Dear Jacklyn, we greatly appreciate you taking the time to share your experience. We pride ourselves on delivering the best possible experience for our guests and we're glad we could deliver that to you. If you'd like to further discuss what made your stay great or any improvements, I'd love to hear from you. You can reach me at (712) 396-3216.

6/10 - 괜찮아요

shana

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Overall property and hotel had a stale smoky smell. Room had a smell of sewer gas coming from the bathroom! Sink drain was very slow. Microwave on 4th floor was gross! Clean it! Very few options for dining. And menu at sports bar was very slim, not many options. Check in was smooth and staff pleasant! Jeanne was nice!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Pam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Dan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival, checkin was slow. The clerk that had started helping us kept jumping over to the next station trying to help them as well because there was a guest there that was not satisfied. Additionally, it was not explained that the elevator would not work without tapping our room key over a sensor. There is a heavy smell of smoke on the main level, but we did not notice it in the actual guestroom.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ashley

2023년 12월에 1박 숙박함

8/10 - 좋아요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Alan

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Stacey

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was amazing. Staff was very helpful and kind.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Jinny

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jacuzzi tub room with broken tub. I had two very nice maintenance men in my room for an hour and 45 minutes while the cold water faucet was stuck on sounding like a very loud and uncomfortable water fall. It was miserable and then bed had springs popping and very uncomfortable.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent check in process, great atmosphere but miss the gift shop.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Mariel

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Autumn

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Had a whirlpool room but everytime you would use the bathroom sink or flush the toilet the whirlpool would gurgle
2023년 11월에 2박 숙박함

8/10 - 좋아요

Ron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice motel. Room was clean but could use a few more outlets. Casino could have let me win a little also....
2023년 11월에 1박 숙박함

8/10 - 좋아요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Stay!
Always pleased with this hotel. Good easy check-in, clean and comfortable room. Furniture starting to look a bit worn in the room but not bad. Wished they had their bakery back, had good breakfast food in there.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Britni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will consider staying again but will order in food
Upon check in, we were told our room wasn’t ready and they would call us in 10 minutes after it was properly inspected. We waited around a half hour before going back to the desk and they said it was ready and gave us our key. The room was wonderful. Clean, stocked, and comfy. We had a king suite with a jacuzzi in the room and everything was up to par. Our only issue with the room was that our tv would keep randomly shutting off while we were watching movies. We enjoyed the pool and spa, then ate supper at the Buffet. Service was good, food was mostly good. A few things just tasted.. off. While we were there, Bella’s (the breakfast restaurant) was under renovation, so they were serving breakfast from The Buffet. We went to get in line behind a couple and over heard their conversation with the host saying that there were at least three parties waiting ahead of them and they had no idea if anyone else would even get in for breakfast. No wait time estimate, just “maybe you should go somewhere else.” We ended up checking out early and getting breakfast at a restaurant outside of the hotel itself.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jessica

연인과의 여행
별로예요: 편의 시설/서비스
When we tried to check in they didn't have the room we booked available.i reserved a whirlpool king suite Riverview room, they offered a 2 queen bed room, we didn't stay. It's our wedding anniversary, we absolutely didn't want to stay in room with a smaller bed then we sleep in at home!
2023년 10월에 1박 숙박함

8/10 - 좋아요

Samantha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Drunk guys without room keys hanging around elevator looking for me to let them on the elevator with me is scary and unsafe. Security guards are not visible in hotel
2023년 10월에 4박 숙박함

4/10 - 별로예요

Tasha

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

nicholas

2023년 10월에 1박 숙박함

4/10 - 별로예요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Displeased about not getting the room I requested.
Room that we booked was not available. We were there on our honeymoon so booking the room with the hot tub was intentional and something that my wife and I were looking for.
2023년 10월에 3박 숙박함

8/10 - 좋아요

Brenda

연인과의 여행
좋아요: 직원 및 서비스
the mirror on the bathroom door had not been cleaned...
2023년 10월에 2박 숙박함

8/10 - 좋아요

Michael

출장 여행
Asked for my room to be cleaned during my week stay they never did it
2023년 10월에 7박 숙박함

4/10 - 별로예요

Natalya S

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property was on the river and had a nice swimming pool, but water didn’t look clean. It was not many restaurants to choose, only One sports bar open and food was very greasy and hamburger was flavor and super dry.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Curt

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was great but the casino leaves much to be desired. Very small, limited gaming and seemed servers only paid attention to locals who are regulars.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

MARY

2023년 10월에 1박 숙박함

8/10 - 좋아요

Haley

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

MARY

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We love stopping here, great bar and food. Casino tables were pretty high, so we played the slots.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was affordable, convenient, and had a restaurant and casino steps away. So fun! And it also helped that I won enough on the riverboat casino to pay for my room and then some!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함