디럭스 스튜디오 스위트, 퀸사이즈침대 1개 및 소파베드, 금연 | 고급 침구, 필로우탑 침대, 책상, 무료 WiFi

익스텐디드 스테이 아메리카 셀렉트 스위트 플로렌스 메이저 드라이브 여행 후기

2.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 555개 이용 후기 중 145개" "
평점 8 - 좋아요. 555개 이용 후기 중 182개" "
평점 6 - 괜찮아요. 555개 이용 후기 중 115개" "
평점 4 - 별로예요. 555개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 555개 이용 후기 중 50개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

Mark

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Though advertised as a suite hotel, this facility has many local residents who are lodged there on a temporary (government payment ?) basis. Unknown how many guests were actually visitors to the area using this hotel but there were few out of state plates on the cars. Parking near the front entrance was always in scarce supply. Residents tended to congregate around the front lobby entrance to smoke. Hotel guests have to purchase dinnerware and cooking equipment - this suite hotel does not supply the kitchen in the room with equipment. This negates the value of renting a room for a few nights at a suite hotel. Routine hotel supplied toiletries were not re-stocked when the room was prepped for our arrival. Room WAS clean and fresh when we arrived, and the A/C, refrigerator,plumbing, lighting, and TV all worked well.
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 2일
Dear Mark, Thank you for choosing to stay at our hotel during your recent visit to our area. We regret any inconvenience you may have encountered during your stay. Delivering outstanding service to our guests is our top priority and a source of pride for us. Hence, we sincerely apologize for not meeting your expectations and understand your dissatisfaction with the concerns you have brought to our attention. Your feedback is valuable to us, and we have conveyed it to the appropriate individuals to enhance our capacity to provide you with better service in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Elizabeth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Katherine 님, Hebron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay here a lot for convenience and cost
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Dear Katherine, Thank you for your review of Extended Stay America. It is pleasant to know we met your expectations for a good hotel experience and that you enjoyed your stay in your room. Please give us another chance to provide you with better service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

4/10 - 별로예요

Tania Rubyet

별로예요: 직원 및 서비스
Room was full of hair. Bed gave us itchy feeling from the bed sheet and blankets. Water stand in the bathtub. Key card were issued only for 1day and we were locked out 3times. Staffs kept asking if we have any dues. As we paid upfront through Expedia, still they were providing 1 day keys. This was our 6th stay in this hotel and it’s getting worse day by day.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Tania, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Scott

출장 여행

6/10 - 괜찮아요

Scott

출장 여행

10/10 - 훌륭해요

Shawn

2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Linder alexander

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

marcos

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is the most convenient for me….Close to my sons home
2023년 10월에 10박 숙박함

10/10 - 훌륭해요

Crispin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to a store and restaurant
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 11일
Dear Crispin, We extend our gratitude for reviewing your stay at Extended Stay America. We are glad you enjoyed our convenient highway location and appreciated the many restaurant choices nearby. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Sincerely,Hotel Management

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 객실의 편안함
It's adequate. Clean but short on helpfulness.
Good place to heck in for a flight early morning to CVG. Front desk was painfully slow getting me in. When I went to leave for a 6 am flight there was no one around to give keys to or get a receipt. My company is now saying they will not reimburse without the document so I am just writing it off to the experience gained. Hotel was clean, adequate but the rooms on either side were pretty loud. Good thing I can sleep through an earthquake. Probably will ask for an end room or have them define front desk policies in the future.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 1일
Dear Thomas, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's excellent you were pleased with your time with us. However, we are sorry for the difficulties you encountered and will work with our team for its improvement. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

8/10 - 좋아요

Scott

2023년 10월에 4박 숙박함

6/10 - 괜찮아요

Leslie

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Average to below average hotel. Staff was friendly. Would not stay again.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 21일
Dear Leslie, Thank you for choosing us and also for your review. We want to express our gratitude for the positive feedback you provided regarding our staff. However, we regret not meeting your expectations during your recent visit, and we apologize for any inconvenience caused. Your feedback is genuinely appreciated as it enables us to improve our services continuously. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

10/10 - 훌륭해요

Carol

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older property. A bit noisy.. fridge, room above us, heard a dog barking in the morning. Otherwise, suited our needs for the overnight.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Titus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked have the ability to cook in my room
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 14일
Dear Titus, Thank you for staying at Extended Stay America and sharing your review. We are delighted to read that you appreciated the convenience of having a kitchenette in your room, allowing you the flexibility to cook your meals during your stay. We make every effort to meet your in-room needs and are happy to know we exceeded your expectations. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely, Hotel Management

4/10 - 별로예요

Martha

반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I wanted to save some money because I was traveling with my cat. You definitely get what you pay for with this hotel. Housekeeping does the best I can with what they have. But the place is pretty sketchy. I was not able to get the television to work. It would scramble and then come on clear for about five seconds and then go to no signal. I had to watch Netflix on my phone Wi-Fi is wide open and also not reliable. The breakfast option is some coffee and basically some oatmeal bars to go. I felt pretty unsafe while I was there, and was very glad to get out in the morning.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 29일
Dear Martha, Thank you for reviewing the recent visit. Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and address the concerns so this never repeats. Our front desk team can help you with such problems while with us; never hesitate to speak to them. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again at the location.Sincerely,Hotel Management

10/10 - 훌륭해요

Francis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick stop
While we were only there for one night and not an extended stay, very simple to checkin and access the room. Clean and comfortable. Would stay again.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Smitkumar

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They don't communicate with night staff and morning staff
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 29일
Dear Smitkumar, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. Please connect with us for further assistance on the said matter. We hope to have another opportunity to show you a better service.Sincerely,Hotel Management

10/10 - 훌륭해요

cari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

arthur 님, Richmond Hill

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My check in was very easy. The receptionist also really professional, friendly and helpful. Our room is really nice and is perfect for an extended stay even though we only stayed one night. I will definitely recommend.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 18일
Dear arthur, Thank you for your kind words! We are delighted to hear that our helpful and friendly staff could assist you to have such a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Eva

가족 여행
별로예요: 편의 시설/서비스
The property had been terribly neglected, floors so dirty we had to dispose of our socks when we left. I want to say that the staff was extremely helpful & kind. Unfortunately at this time we could and would not recommend staying here.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 9일
Dear Eva, On behalf of our team, we appreciate you staying with us and providing positive feedback about our staff. However, we are sorry that your room was not up to our usual standards of cleanliness and comfort. Your feedback is important to us; we have immediately brought your experience to the attention of our housekeeping team for review and action. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Racahel

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
⭐⭐⭐⭐⭐⭐⭐⭐⭐ very nice hotel and it feels like home.
Pam was very nice and helpful at checking in. Her and her staff was amazing. The hotel is so clean and it really feels like you are at home. They are amazing. They have kitchen stuff for you to use just ask them to get it. They care about your safety. Could not have asked for a better stay. Very pet friendly. You truly fell like you are at home. We went the extra mile when we checked out to bag up all of our trash and to bag up our dirty lien for the housekeeper. This was our way of saying thank you. There kitchen is fully furnished,.full living room, bathroom and bedroom and a work space. Anna mazing.wimsow view. Everything is keeped up todate. Very clean and very will keeped up with mantness.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Savannah

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wayyyy better option to stay, on a last minute booking at that, in the area. Cheaper than a choice hotel with 10x better quality!
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 8일
Dear Savannah, Thank you so much for your outstanding review. We are glad that everything went well during your stay, and that made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

8/10 - 좋아요

Elsa

가족 여행
No
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Deven

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

keith

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Debra

가족 여행
좋아요: 직원 및 서비스
marijauna smell outside building which filtered in room. employees were out in front of building smoking.
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 3일
Dear Debra, Thank you for choosing us. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our housekeeping team to ensure similar issues are not made in the future. Also, smoking is not allowed inside the hotel. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

8/10 - 좋아요

Elizabeth

2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Kathleen

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Melvin

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Cleanliness full kitchen. Nice beds
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jamie

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

P

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t even get to check in because I have pets and they didn’t have any pet rooms available, but the lady also did not offer me to switch me to another extended-stay, which there was another one in town. She just rather send me out the door.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 8일
Dear Guest, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced upon arrival. We have discussed your problems with the appropriate staff to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management

8/10 - 좋아요

James

2023년 7월에 1박 숙박함

8/10 - 좋아요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Terran

2023년 7월에 2박 숙박함

4/10 - 별로예요

John

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
weird smells, no real breakfast, bad bedding
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 24일
Dear John, Thank you for being our guest and for your valuable feedback. Please accept our apologies for not meeting your expectations. Our leaders are informed of guest feedback on breakfast choices to improve future options. Also, we regret the housekeeping issues you encountered and have already shared them with our team for quick review and action. Thank you for taking the time to give us this feedback. Please allow us to host you again whenever your travels bring you here.Sincerely,Hotel Management

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There were NO glasses or silverware....in the entire place. Very strange that an extended stay provided nothing in order for anyone to stay longer than a day.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 18일
Dear Susan, Thank you for being our guest. It is good to know you had a pleasant stay. However, we are sorry you were unaware of the kitchenware policy. We will instruct our front desk to mention details during check-in that those are kept with the front desk to ensure cleanliness and will be delivered as requested. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

2/10 - 너무 별로예요

Noraida

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No recomendado
Nada de limpieza. El cuarto estaba ser supuesto no fumador, y el olor a cigarrillo era horrible. La alfombra super sucia, no se podia caminar sin zapatos. Tuvimos que irnos del lugar por la misma razon. Y el Maneger de rurno fue bien grosero a la hora de nosotros reglamar por el servicio pagado.
2023년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 18일
Dear Noraida, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you had with our associate's behavior. We will certainly follow up with the concerned individual, as this is not what we expect our team to be like. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management

10/10 - 훌륭해요

Ethan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very casual. No do not disturb signs. No housekeeping while there.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 13일
Dear Ethan, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We will follow up on your concerns to ensure we are well-poised to serve better in the future. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

6/10 - 괜찮아요

Debra

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Sarah

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

AMBER 님, McKeesport

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First, what staff I did have an interaction with were very nice but that's where it ends. The lobby is dirty and smelled bad and the entire property including my room smelled like smoke!! The room had busted up dirty furniture, a few bugs on the floor, the stove was horrible!! If Taylor Swift wasn't in town I would have booked another hotel and ate the price of this awful place but unfortunately everywhere was booked!! I went to Walmart to buy a fleece throw so I didn't have to sit or lay on anything!! I would not recommend this place to anyone and they should be ashamed to let their property, furniture ect.. get that bad!!!
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 3일
Dear AMBER, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate’s hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

8/10 - 좋아요

joe

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Tracie

가족 여행
별로예요: 숙박 시설 상태 및 시설
The lady at the front desk was nice at check in, but you definitely get what you pay for this hotel. Not a very maintained and few amenities.
2023년 6월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 28일
Dear Tracie, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you had a pleasant stay, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

LEEANN

별로예요: 청결 상태, 직원 및 서비스
2023년 6월에 1박 숙박함

8/10 - 좋아요

Mylinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean. There was a lot of cleaner residue on the floor, and it felt a bit sticky. The hallway leading to the room could have used a good carpet cleaner. The kitchen and bathroom were clean, but the room has been very hard used in the past.
2023년 6월에 1박 숙박함

4/10 - 별로예요

Kylie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room was a nonsmoking room, but it was clear someone had smoked in it. The whole hotel had a slight smell of smoke. The floor in our kitchenette was super sticky like it hadn't been cleaned. There was really no lobby and the pool had been concreted in. Very few amenities for the price we paid.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 8일
Dear Kylie, We apologize for the inconvenience caused by the smoke in your room and the hotel. Our team will address the issue with cleaning and odor control measures. We're sorry for the cleanliness oversight in your kitchenette, and we'll review the cleaning procedures. We appreciate your feedback on our limited amenities and will consider it as we work to improve. Please reach out to our management team with any concerns. We hope to welcome you back for a better experience.Sincerely,Hotel Management

4/10 - 별로예요

Nonie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Advertising says breakfast, they had no breakfast, had to ask for towels. Walls paper thin.
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 5일
Dear Nonie, Thank you for choosing us. It isn't enjoyable to know you were not pleased with the service and the stay. We understand your disappointment with the breakfast choices that did not live up to your expectations and are sharing your remarks with our team for further improvement. Our front desk team is always available to help you resolve your problem, as our commitment is always to offer better service for our guests, and we look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

8/10 - 좋아요

Dale

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스