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카사 멕시카나 코수멜 여행 후기

3 out of 5
카사 멕시카나 코수멜
Ave Rafael E Melgar 457, Cozumel, QROO

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 710개" "
평점 8 - 좋아요. 1005개 이용 후기 중 207개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 60개" "
평점 4 - 별로예요. 1005개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 8개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

2020년 1월에 2박 숙박함
답변 제공: Concierge 님, 2020년 1월 6일
Thanks for staying with us

10/10 - 훌륭해요

Delores 님, Clint

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have been traveling to Cozumel for an annual diving trip for at least 12 years -- of which I have been staying at this hotel for the past 8-9 years. The staff remembers you. You can always determine a hotel is good when the staff stays on for years.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Denia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place
2024년 3월에 3박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Hello Denia, thank you very much for taking the time to share your comments with us. We are glad that you enjoyed your stay. We hope to see you soon, thanks again!

10/10 - 훌륭해요

john Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay at this hotel. The staff were awesome. The hotel was very clean. My rooms were great. The entire staff was very friendly and helpful. The only thing that I did not like was from 0700-1100. The breakfast staff used stainless steel utensils. This area caused these steel utensils, especially the steel spatula used to make omelets echo throughout the area. I was woken up each morning by these loud banging sounds and I was on the 5th floor. I met 13 people on my dive excursions that stayed at your hotel in the past. They all really had great things to say. They also stated that they will not stay there again due to this noise. PLEASE consider changing your cooking utensils to Teflon utensils. This will make your hotel much quieter during breakfast.
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Roberto 님, Cape Coral

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What we loved about this property was how centralized it was to the things we like. We stayed 5 days. We were right across the water and with a balcony we had an awesome ocean view. Right below us was a 7-11 and a pharmacy. So we could get bottles of water or cheap food at any hour of the day. The pharmacy was great since I forgot my sleep medication. You don’t need a prescription and can get just about anything you can imagine. We went to a different coffee shop every day and a different restaurant every day. They had a small breakfast buffet in the hotel. It had a good selection of food and closed late. At 11 am. You can order eggs any style including omelets made by an employee. I highly recommend Denys restaurant, la chosa and la misión were also great. They were all within a few blocks of hotel. We tried others near by but they were not so good. My wife is Mexican so we knew what was great or just ok. The hotel staff was super friendly. The pool had a small bar so we could drink in the pool. The water was heated so it was very comfortable. You really don’t need a rental car unless you want to see the island and then I recommend a buggy. That’s what we did. They’re just cooler to ride in. You do need to know how to drive stick. I recommend a scooter more because parking was an issue. The 7-11 had an atm but it’s only in pesos. When we were there it was roughly $6 for every 100 Mexican pesos.
2024년 4월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Thank you very much for your review Roberto! We are glad to know that your experience at Casa Mexicana was excellent. We hope to have the pleasure of serving you again in the future!

10/10 - 훌륭해요

JoDee A

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a beautiful place with a great view. Easy to get a taxi or walk where ever you wanted to.
2024년 4월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Thanks for sharing your experience JoDee! We are very happy to know that you enjoyed your stay at Casa Mexicana. We can't wait to welcome you back!

10/10 - 훌륭해요

Jeffrey 님, Kansas City

좋아요: 편의 시설/서비스
Nice
2024년 1월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Thank you Jeffrey, for the incredible review! We are very happy to know that you enjoyed your stay at Casa Mexicana. We hope to see you again soon!

10/10 - 훌륭해요

Jeffrey A. 님, Kansas City

좋아요: 청결 상태
Nice
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Thank you Jeffrey, for the incredible review! We are very happy to know that you enjoyed your stay at Casa Mexicana. We hope to see you again soon!

10/10 - 훌륭해요

Bryan 님, Danville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, the breakfast each day was amazing. The coffee is just “okay” but can’t complain too much. The room was very clean, the hotel is an ideal location near downtown, I had a very pleasant stay.
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Thanks for sharing your experience Bryan! We are very happy to know that you enjoyed your stay at Casa Mexicana. We can't wait to welcome you back!

8/10 - 좋아요

CLARA ANGÉLICA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No tiene estacionamiento. La chica de la limpieza irrumpe en la habitación muy temprano.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Jenniffer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Habitaciones cómodas, excelente personal y el desayuno genial
2024년 4월에 2박 숙박함
답변 제공: servicio al cliente 님, 2024년 5월 3일
¡Que amable de tu parte dejarnos una reseña tan positiva Jenniffer! Nos esforzamos por brindar experiencias memorables y nos alegra saber que lo logramos contigo. ¡Gracias!

8/10 - 좋아요

Chaz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for access to downtown, ferry terminal, and all other amenities
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Hello Chaz, thank you very much for taking the time to share your comments with us. We are glad that you enjoyed your stay. We hope to see you soon, thanks again!

10/10 - 훌륭해요

Kirk

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another wonderful stay at Casa Mexicana.
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Hello Kirk, thank you very much for taking the time to share your comments with us. We are glad that you enjoyed your stay. We hope to see you soon, thanks again!

10/10 - 훌륭해요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, reasonably priced, friendly hotel in the heart of Cozumel.The rooms were comfortable, (we had an ocean-front/view room) and the housecleaning and front desk staff were wonderful.The team that worked together to provide the buffet breakfast each morning were simply amazing!
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
What a wonderful review Teresa! We appreciate your kind words and we are happy to know that you enjoyed your stay at Casa Mexicana. Thank you for choosing us, we hope to see you soon!

8/10 - 좋아요

Juanjuan

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

María del Rocío

가족 여행
Todo bien arreglaron un desperfecto de llave de regadera!!! Todos muy amables, gerente en persona nos atendió muy buena actitud de tener todo controlado para bien de los visitantes.
2024년 4월에 7박 숙박함
답변 제공: servicio al cliente 님, 2024년 5월 3일
¡Que amable de tu parte dejarnos una reseña tan positiva María del Rocío! Nos esforzamos por brindar experiencias memorables y nos alegra saber que lo logramos contigo. ¡Gracias!

4/10 - 별로예요

Billi Jo

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed from Thursday to Sunday - in town with my partner and my daughter (she had her own room)) for a Quinceanera. Pros: The A/C worked. The location was great - was able to walk to most places I wanted to go and it was nice having the 7/11 steps away. I en Jo yes the view from my patio. Cons: The room was small. The bathroom was small. The water pressure was practically non-existent. The noise from breakfast in the morning was loud and prevented us from sleeping past like 7. The pool is tiny. To get a towel for the pool, you have to give your ID to the front desk and in order to get it back you have to return your towel to the front desk. There are only two towels provided in the room. No to-go cups for water or coffee. Never had breakfast there, so can’t speak to that other than the noise. Don’t find the staff to be overly helpful or accommodating. Overall, I won’t stay here again. I would prefer a condo or air BnB if I am going to stay in town.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Mónica Michelle López

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente estancia
2024년 4월에 1박 숙박함
답변 제공: servicio al cliente 님, 2024년 5월 3일
Hola Mónica, gracias por preferirnos, es un honor haberlo recibido y nos hace feliz que haya disfrutado mucho su estadía, ¡Esperemos que regrese pronto!

4/10 - 별로예요

Troy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very loud early in the morning from the breakfast buffet. Water dripping from the ceiling from the AC that could not keep up. Horrible water pressure in the shower.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Magaly Antonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El problema es que no tiene estacionamiento
2024년 4월에 2박 숙박함
답변 제공: servicio al cliente 님, 2024년 5월 3일
Hola, Magaly. Lamentamos mucho las dificultades que ha tenido con nuestros servicios. Seguro que sus comentarios nos ayudan a mejorar nuestro servicio de atención al cliente.

10/10 - 훌륭해요

Kim 님, Hannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is central and super clean ! The staff is excellent and the breakfast is wonderful . Great value !
2024년 4월에 9박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Dear Kim, thank you so much for taking the time to share your comments with us. We are glad that you enjoyed the service our Breakfast. We hope to see you soon, thanks again!

8/10 - 좋아요

Richard Levi Schobinger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always clean and AC was cold. 👍👍👍👍
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Edward Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent staff, friendly atmosphere. only place i would want to stay on the island
2024년 4월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Hi dear Edward,Thank you for taking the time to rate us with 5 stars. We hope to see you very soon. Thanks again!

8/10 - 좋아요

Ivan 님, Surrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We loved the breakfast, we hated the dirty patio floor, chairs and table!
2024년 4월에 2박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Dear Ivan, thank you so much for taking the time to share your comments with us. We are glad that you enjoyed the service our Breakfast. We hope to see you soon, thanks again!

4/10 - 별로예요

Monte

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

kris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property had great access to cruise pier. Access to airport was easy.
2024년 4월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Thank you for taking the time to rate us with 5 stars. We hope to see you very soon. Thanks again!

8/10 - 좋아요

Rob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great central location. An easy walk to almost everything. Large modern rooms with a great view Oceanside, worth the extra cost. Great breakfast buffet with eggs any way you want it and fresh fruit. Only negative was very poor wifi in the rooms and on the balcony. Extremely frustrating, otherwise a great place.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Bryn

가족 여행
There was construction in front of the hotel which made things difficult but overall we really liked it and would definitely go back.
2024년 3월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Hello Bryn, thank you very much for taking the time to share your comments with us. We are glad that you enjoyed your stay. We hope to see you soon, thanks again!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. Good breakfast. Clean room. Nice view from deck and pool area.
2024년 3월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
How nice of you to leave us such a positive review! We strive to provide memorable experiences and we are happy to know that we achieved it with you. Thank you!

10/10 - 훌륭해요

Faviola

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved Casa Mexicana. It is a lovely place to stay in Cozumel. The personnel is extremely welcoming and efficient. All the areas were clean and nicely decorated. I in particular loved the 6 a.m. coffe and tea service at the reception. The breakfast buffet was also very good. The views from the front terrace were marvelous. A great place in Cozumel.
2024년 3월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 5월 3일
Hello Faviola, thank you very much for taking the time to share your comments with us. We are glad that you enjoyed your stay. We hope to see you soon, thanks again!

10/10 - 훌륭해요

Eduardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice staff and property was good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, location and value
2024년 3월에 9박 숙박함

8/10 - 좋아요

Janine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Hector Fernando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Maravilloso hospedaje
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

MARISOL

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 minutes walk to the hotel and absolutely Love it. Clean, customer service was great, bar was nice lady in the morning makes best margaritas and mojitos. Room was comfortable, clean and pretty. Pool was also nice and nice view. Free breakfast also has a variety and good food. We definitely recommended.

10/10 - 훌륭해요

Christopher

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean hotel with very nice room. I had an ocean view on the 5th floor. Breakfasts were great and the staff was super helpful. Absolutely recommend.
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Darren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is very friendly and helpful.

10/10 - 훌륭해요

Joell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the atmosphere and the breakfast was very good. Would totally stay here again.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Liliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Coming from El Cozumeleno, this small hotel surpasses the nasty Cozumeleno. Casa Mexicana is extremely clean, with beautiful and immaculate modern rooms with pretty furniture and comfortable beds. The breakfast was outstanding and the service espectacular. Front desk personal very professional and friendly. The price is very good. I will stay here again and would be glad to recommend to friends and family.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Kim 님, Redford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They did not seem to care about the VIP service i was suppose to receive due to booking through EXPEDIA
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Joseph 님, Katy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay. You will not be disappointed with this Hotel. We will be back.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Julia

가족 여행
별로예요: 직원 및 서비스
WARNING The cleaning staff are very dishonest and will steal whatever they can! We had asked for a late checkout and had a Do Not Disturb sign on our door as we decided to take part of our luggage to our next hotel!! When we returned back to the room the cleaning staff went through bags that we had left, and helped themselves!! When we returned we confronted the staff and found our property on the cleaning cart!! Management was unhelpful, and offered zero help!!! Warning do not stay at this hotel!!!!
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Fernando 님, houston

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great, the property is older but it’s very clean and staff is great.
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and inviting, staff were wonderful. It was really convenient to the downtown/ocean
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Doug

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location for walking & how clean the hotel is. Rooms are adequately appointed, breakfast is good.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Jean Pierre

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Once again Casa Mexicana delivered great service,and a great room, in the heart of San Miguel. Will be back
2024년 3월에 15박 숙박함

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly helpful staff. Very comfortable beds.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kim 님, Redford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
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2024년 3월에 2박 숙박함