Find Family Hotels in Cuba, NY

"The BWP has this weird policy where they claim they dont clean the rooms due to "COVID". Frankly, this is just because they dont want to hire cleaning staff -- ie they are being cheap. For the Plus brand, i dont see how this is a good idea. We had to ask multiple times for basic cleaning of the room, towel replacement, toilet roll replacement, etc. For 7 nights, they never once swept the floor or did a thorough clean of the bathroom. It is not the staff - they said this is BWP POLICY nationally. Ridiculous. Just cheap."

"Manager very professional and friendly."

"Hotel was very nice and in the perfect location in town. We could walk everywhere. The hotel is currently going through renovations but they try to keep the mess covered up as much as possible. The only disappointing part of the stay was the free breakfast. They only had cold items (breads, muffins, cereal, etc) and hot coffee. No hot items. We ended up going out to breakfast across the street at Katy’s Cafe which was super cute and delicious."

"The bed was so comfortable. The staff friendly and helpful!"

"Great experience. Friendly staff."

"Clean rooms friendly staff"

"Clean comfortable and quiet"

"Good location but not clean and staff was not helpful."

"Overall, a great place! Good staff and breakfast was better than most places. Unfortunately, the bed was just really firm and uncomfortable. Also, the sink would take ages to drain and the body soap wasn't refilled before we checked in. Just little criticisms for an overall great experience!"