Customs House Tours

Although this an older property that is in no way luxury it is 5 star for comfort, affordability, staff and LOCATION! Situated right opposite QVB with buses, trains & trains all within 200m, this location is a few minutes walk from Darling Harbour, The Rocks and Circular Quay with a plethora of shops, dining and entertainment. Whether you want to see the bridge, Crown Sydney area, the Opera House or ferries all are within minutes of this location. The room was basic BUT the air-conditioning was individualised & actually worked well which is a massive plus over larger hotels with centralised heating (often too hot for me). The staff are incredibly accommodating with room / bedding requirements (we requested mattress topper as the beds were a little firm for us) and they were installed during the day no problem. hey arranged taxis for us back to the airport and generally met all our requests with a smile. If you're after glitz this is not the place for you. It's basic. But if it's comfortable & service in an amazing location & on a budget this place is a WINNER! Especially if, like me, you prefer to wander the city spending my $ on shopping, eating, drinking, arts and entertainment then this place is fabulous. It has nice big shower with sliding door suitable for ambulant disabled persons (grab rail on the sliding shower door too) & wheelchair access from floor to room however the rooms are smallish for those on wheels to manoeuvre easily. A great stay looking over history too.

They needed to clean the mildew in the shower and when I first showed there was definitely a sewage smell present. Otherwise okay place