Thank you for your kind review of Hilton Dali Resort & Spa. We hope to see you again soon.

Dear Guest, first apologize I write to you in english, I can not speak Korean, I did look into your comment via translation APP and many many thanks for your warm comments.We truly believe that our location and unique environment, overlooking magnificent Erhai Lake, is perfect for relaxation and for enjoyment. Thanks again and wish you have a wonderful vacation.

Dear Guest, We sincerely apologize for your unfortunate experience during your stay at Hilton Dali Resort & Spa. Thank you for letting us know about the situation quickly. We have followed up with our operation department to help us avoid this situation in the future. If we can help in any way, please let us know. Thank you.

感谢您的评分，我们会继续努力，期待您的再次入住。

Thank you for your kind review of Hilton Dali Resort&Spa. We are pleased to hear you enjoyed your stay with us. We hope to see you again soon.

Thank you for choosing to stay with us at Hilton Dali Resort & Spa.So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

感谢您的评分，我们会继续努力，期待您的再次入住。

很抱歉此次入住没能达到您的期望，我们会继续努力，期待您能再次入住！

感谢您的评分，我们会继续努力，期待您的再次入住。

Thanks for your kind comments about your recent stay with us.We are glad to hear that you are satisfied with us. It is really sorry about the room issues and cleaning problems.We have addressed the issue and instituted additional training with our housekeeping and engineering staffs to avoid that issue in the future. Thank you again, we appreciate your honest feedback and hope to see you again soon.

Thank you for choosing to stay with us at the Hilton Dali Resort&SPA. I am glad to hear that you enjoyed your stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.

！ 感谢您下榻大理实力希尔顿酒店并分享您宝贵的入住体验，您的肯定是我们继续努力极大的动力，我们将带着您的鼓励，继续努力，竭力为您带来更完美的入住体验，期待您的再次光临，祝您有愉快的一天。

谢谢您给力的推荐，我们很高兴您和家人在希尔顿度过了一个愉快的时光。您的认可是我们前进的动力，不断鞭策我们继续为宾客们提供更优质的服务和体验。我们期待与您和家人再次相遇大理，开启探索南诏古都的魅力之行。

感谢您下榻大理实力希尔顿酒店并分享您宝贵的入住体验，您的肯定是我们继续努力极大的动力，我们将带着您的鼓励，继续努力，竭力为您带来更完美的入住体验，期待您的再次光临，祝您有愉快的一天。

Your comments about your stay at Hilton Dali Resort & SPA made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon,

谢谢您的赞美，我将与我们的团队分享，相信他们会倍受鼓舞。酒店到古城有免费的穿梭巴士。您入住后可将需求告知我们的礼宾部预约；为方便客人出行,酒店提供包车租车服务:奥迪,别克商务,尼桑碧莲,丰田考斯特，我们的礼宾同事将会给你们更好的出行方案，我们将继续努力，提高我们的服务质量和硬件设备，竭力为您带来更完美的入住体验，非常期待您的再次光临。

非常抱歉此次入住未能达到您的期望，您的建议我将转达至酒店管理层，对于自助早餐的反馈我将转达至酒店餐饮团队并制定行动计划，我们将加强员工技能培训，严格监督餐饮出品，并为之付出更多努力，希望不会影响您再次选择我们酒店，期待您的再次光临，祝您旅途愉快！

Thanks for staying here at the Hilton Dali Resort & Spa. We’re glad you had a taste of our warm, caring service  We look forward to welcoming you back .Best Wish

感谢您入住大理实力希尔顿酒店并与我们分享您的住宿体验。非常高兴了解到您对酒店设施感到满意，同时对于酒店前方工地给您带来的不愉快我们深表歉意，若您再次来到大理时，希望您再次入住我们的酒店，我们将竭力为您提供优质的服务。恭祝您新年快乐。

Thank you for taking the time to write a review about your experience at Hilton Dali Resort & SPA. Happy to read that you have enjoyed your stay at our hotel and appreciated the service provided by our lovely team and our food and beverage offerings. We hope to looking forward to welcome you back at the Hilton Dali Resort & SPA soon again and please contact our Guest Service Team at dlugt_hotel@hilton.com should you need any further assistance. Best Regards

Thanks for your stay, and wish you can come again. Maybe you would enjoy our resort and surrounding environment very well in future. Have a nice day! best regards,

感谢您选择入住大理实力希尔顿酒店。很荣幸您能抽空与我们分享您的住宿体验。您的积极正面评价对我们来说是莫大的鼓舞和激励，我们会用心不断提高和优化产品与服务，希望能为客人提供更优质及贴心的服务，我们会把您的赞许转告给餐饮部团队，感谢您的肯定。 大理是很多人向往的旅游目的地，蓝天白云，风花雪月。大理实力希尔顿酒店位于苍山半山腰，背靠苍山，俯瞰洱海，每间客房都拥有独立阳台可欣赏苍山秀景及洱海美景。无论您是商务出行还是家庭出游均可在大理实力希尔顿酒店开启向往大理之行。您可以信步游览大理古城，或者静游苍山在最美寂照庵品尝一次斋饭，或趣骑环洱海，探寻喜州古镇体验古老扎染的魅力。我们期待您与家人的再次光临！

Thank you for taking the time to write a review about your experience at Hilton Dali Resort & SPA. Happy to read that you have enjoyed your stay at our hotel and appreciated the service provided by our lovely team and our food and beverage offerings. We hope to looking forward to welcome you back at the Hilton Dali Resort & SPA soon again and please contact for any further assistance.

We appreciate you taking time to write a review about your experience at Hilton Dali Resort & SPA. Happy to read that you have enjoyed your stay at our hotel. Most of all I am pleased you back at the Hilton Dali Resort & SPA soon again and please contact us for any further assistance.

Dear Guest Thank you for taking the time to write a review about your experience at Hilton Dali Resort & SPA. Happy to read that you have enjoyed your stay at our hotel and appreciated the service provided by our lovely team. We hope to looking forward to welcome you back at the Hilton Dali Resort & SPA soon again. Best Regards

尊敬的宾客: 感谢您对大理实力希尔顿酒店的喜爱。您的积极反馈将鼓励我们团队不断提高和优化我们的服务和产品。大理是很多人向往的旅游目的地，蓝天白云，风花雪月。大理实力希尔顿酒店位于苍山半山腰，背靠苍山，俯瞰洱海，每间客房都拥有独立阳台可欣赏苍山秀景及洱海美景。此外酒店还配套拥有儿童乐园，健身中心及水疗中心让您与家人尽享惬意休闲时光。无论您是商务出行还是家庭出游均可在大理实力希尔顿酒店开启向往大理之行。您可以信步游览大理古城，或者静游苍山在最美寂照庵品尝一次斋饭，或趣骑环洱海，探寻喜州古镇体验古老扎染的魅力。我们期待您与家人的再次光临！ 【温馨提示】：因现有太多代理商在恶意炒作市场，建议您尽量选择没有“代理商”和“XX旅行社”字样的渠道来预订房间，以便享受酒店为您提供的最优质服务。

Dear Guest Thank you for taking the time to write a review about your experience at Hilton Dali Resort & SPA. Happy to read that you have enjoyed your stay at our hotel and appreciated the service provided by our lovely team. We hope to looking forward to welcome you back at the Hilton Dali Resort & SPA soon again. Best Regards

Thank you for taking the time to send us a review. We’re very sorry your experience at Hilton Dali Resort & SPA wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with our service department. Thank you for alerting us to this issue, and we hope you’ll give us another chance if you return to our area.

Thank you for writing a review about your recent stay at our hotel. We’re very sorry you were unhappy with your check in experience at Hilton Dali Resort & SPA. We appreciate hearing from you. If you travel again to our area, we hope we have the opportunity to show you our improvements.

尊敬的宾客，您好！非常感谢您选择大理实力希尔顿酒店，非常感谢您给予我们的反馈，我们会将您的意见和建议报告给酒店，以便于提升宾客入住体验，我们也非常欢迎您致电宾客关系团队，您的建议是我们前进的动力。非常期待您的再次光临，我们将竭力给您提供更佳的入住体验，祝您生活愉快！

尊敬的宾客，您好！感谢您下榻大理实力希尔顿酒店并分享您的入住体验。酒店距离大理古城仅10分钟的车程，酒店每天都有6班往返大理古城的免费穿梭巴士供您选择，此外也有专业的车队为您提供出行服务。酒店坐落于苍山之上，俯瞰洱海，景色还是非常不错的哟！您的肯定是我们继续努力的动力，期待您的再次光临，祝您拥有美好的一天！【温馨提示】：因现有太多代理商在恶意炒作市场，建议您尽量选择没有“代理商”和“XX旅行社”字样的渠道来预订房间，以便享受酒店为您提供的最优质服务及升级礼遇。 宾客关系团队 致敬

感谢您入住大理实力希尔顿酒店。我很高兴了解到您对在我们酒店的住宿体验和员工的服务很满意！我一定会将您的鼓励与同事们分享。希望不久能再次见到您。

Dear Guest, Sincere thanks for take your time share the warm comments about our team members. Your valuable comments about the price and breakfast service have been shared within the Team and will help us to continue offer consistent level of service to all guests.Thanks again and wish you have a wonderful vacation.

感谢您提出的意见，您的意见和建议对我们十分重要。我们将尽全力对酒店的团队成员提出更高标准的服务要求，督促他们改变、进步和成长。再次感谢并祝您度过一段美好假期。

感谢您对酒店的点评和建议。我们非常抱歉我们的设施不足之处给您带来了不愉快的体验，我们已经将您的意见转达相关的部门，并努力改进。期待您再次来到大理实力希尔顿酒店并看到我们的改变和进步。祝您假期愉快。

Dear Guest, Thanks for take your time to share your comments.Dali is a very attractive destination, with beautiful view and rich culture. Hilton Dali is the first 5 star international brand hotel in Dali. Our TMS will do our best to continue offer all the guest consistent level of service. Thanks again for taking the time to share and for recommending us.

Dear Maggie Sincere thanks for your kind and warm comments. We are happy to hear of the many pleasant discoveries you made while staying at Hilton Dali. We truly believe that our location and unique environment, overlooking magnificent Erhai Lake, is perfect for relaxation and for enjoyment. Now we offer shuttle bus to ancient town too. Your valuable comments have been shared within the Team and will help us to continue offer consistent level of service to all guests. Our thanks for taking the time to share and for recommending us so highly.